ManinBlack
Tour Winner
Distance selling rules only applies to business sellers, and it's 7 days, not 14.
eBay purchase, am I'm being unrealistic?
- Thread starter Oddsocks
- Start date
Distance selling rules only applies to business sellers, and it's 7 days, not 14.
moogie
Tour Winner
Unfortunately OS that would be my thinking too
Because if you hadn't been a last minute bidder, and for instance, been following item for a week, I'm sure you would have asked the relevant questions and most likely asked for additional photos
When I list anything on ebay, brand new or used, I'd always photograph the sole, the club face, and head from address and probably the shaft/grip, with full detailed description
This listing should have had alarm bells ringing
There's plenty "chancers" out there, looks like this was 1 of them, but don't think done too much wrong.......rules wise......
Foxholer
Blackballed
I'd take the middle ground and decide on a 'partial refund'. Certainly excessive wear imo - battered, not abused (but I'd hate to imagine where the balls went off some of those strikes that were nowhere near the middle!). And photos should have been provided to show face and any other areas that might concern. Negative feedback helps others, but is no help to the original buyer!
Ebay/Paypal have a scheme where payment isn't processed for 14 days - more if there's a dispute - but it's not Distance Selling rules. Was reassuring to have when 1 item never arrived (it was never shipped imo).
GeeTee
Assistant Pro
I recently sold an run 3 wood on ebay which was probably in the same condition as your 5 wood and when I advertised it I took close up pictures of the face etc and stated it was well used etc.
The person who bought the club the demanded a refund as he said the club wasn't as decscribed , it went to a dispute and in the end he got a refund and ebay paid it.
The whole episode has put me off eBay big time , American golf don't give the best trade in prices but if you take into account ebay fees postage and the hassle it's so much easier.
The person who bought the club the demanded a refund as he said the club wasn't as decscribed , it went to a dispute and in the end he got a refund and ebay paid it.
The whole episode has put me off eBay big time , American golf don't give the best trade in prices but if you take into account ebay fees postage and the hassle it's so much easier.
gripitripit
Tour Rookie
One Picture not showing a lot. Vague discription of the club. Low amount of feedback and most probably none of any other golf products. I would have let it go.
the smiling assassin
Challenge Tour Pro
Looks like it's been cleaned with a metal brush rather than a nylon one...what an eejit. Never used eBay but I'd expect money back for that. Worth about £5.
Hacker Khan
Yurt Dwelling, Yoghurt Knitter
To me the seller has been a bit dishonest by not showing the wear and tear and you have been a bit stupid/naive for not asking for pictures of all the club to see if there is any wear and tear. But hope they rule in your favour.
bobmac
Major Champion
The club costs £125 new, you got it for a 1/3 of the new price.
Anything less than half price and I would expect it to be a bit ropey.
If you dont like it, clean it up and resell it
Anything less than half price and I would expect it to be a bit ropey.
If you dont like it, clean it up and resell it
G
guest100718
Guest
If the item doesn't match the description then i think its right to send it back. I am in a similar dispute with a seller over a phone. I'll leave it to ebay to decide.
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duncan mackie
Money List Winner
I'm normally in the 'buyer beware' or, 'you're expecting too much' camps but here I agree with Sawtooth 100%
the item does not fit with the description selected and the seller has gone out of their way to hide the true condition of the item with their selective image provision.
note, if the sole looked like the face I wouldn't be agreeing - that can reasonably be expected to get bashed up in some normal conditions such as frequent use from coarse fairway bunkers etc
such practices are what gives ebay a bad name (that as a business it doesn't deserve) and costs them money in having to handle disputes.
IMO they should be ensuring that all of your costs are met
the item does not fit with the description selected and the seller has gone out of their way to hide the true condition of the item with their selective image provision.
note, if the sole looked like the face I wouldn't be agreeing - that can reasonably be expected to get bashed up in some normal conditions such as frequent use from coarse fairway bunkers etc
such practices are what gives ebay a bad name (that as a business it doesn't deserve) and costs them money in having to handle disputes.
IMO they should be ensuring that all of your costs are met
GreiginFife
Money List Winner
I might have missed something but which description does the item not match?
There is no mention of damage, nor is there mention of no damage.
The seller can only use (and must use) one of the preset condition identifiers in this case which is used. EBay's definitionof used covers a multitude of scenarios (may be shop soiled for example) primary to the used condition identifier is that it be able to perform the task for which it was intended.
If you can say that the club cannot hit a golf ball as it was intended then ok, I would say fair enough.
Yes the images and description of the item supplied by the seller were lax but at the end of the day the buyer has to assume some responsibility for buying based on what was known. Which was not a lot and as many have said, they wouldnt buy it based on the listing.
I do hope that OS gets a result but those saying it should be a dead cert are, IMHO, off the mark unless of course they can prove the seller deliberately set out to mislead. Dangerous ground therein lies.
There is no mention of damage, nor is there mention of no damage.
The seller can only use (and must use) one of the preset condition identifiers in this case which is used. EBay's definitionof used covers a multitude of scenarios (may be shop soiled for example) primary to the used condition identifier is that it be able to perform the task for which it was intended.
If you can say that the club cannot hit a golf ball as it was intended then ok, I would say fair enough.
Yes the images and description of the item supplied by the seller were lax but at the end of the day the buyer has to assume some responsibility for buying based on what was known. Which was not a lot and as many have said, they wouldnt buy it based on the listing.
I do hope that OS gets a result but those saying it should be a dead cert are, IMHO, off the mark unless of course they can prove the seller deliberately set out to mislead. Dangerous ground therein lies.
duncan mackie
Money List Winner
Greg, having looked at the sellers other auctions for golf clubs they all consist of a single image presented this way - as such I would revise my previously stated view and come more into line with yours.
Had other sales included images of the face it would have been the other way round
Imurg
The Grinder Of Pars (Semi Crocked)
The seller obviously knew the club was well used and in the condition that it is in.
By only showing one picture of the sole - that represents the club as being in reasonable condition, they are implying that the club is in that condition - which it obviously isn't!
To me that shows they have attempted to hide the true condition of the club.
By only showing one picture of the sole - that represents the club as being in reasonable condition, they are implying that the club is in that condition - which it obviously isn't!
To me that shows they have attempted to hide the true condition of the club.
GreiginFife
Money List Winner
Speculation and opinion. The seller listed the item as he did and soneone bought it as it was listed.
I should be clear that I don't agree woth how the seller has sold this at all bit then as I stated earlier, based on the poor description and lack of imagea I would not have bought that item under any circumatances based on that.
There was no description of the item condition posted by the seller for the club to match/not match other than the standard, mandatory field, did that not ring alarm bells? Not sure there is a rule that says you have to post a detailed description either. Another reason not to buy on eBay.
As before, good luck to OS on his claim.
Imurg
The Grinder Of Pars (Semi Crocked)
The picture is part of the description.
To post a picture without showing the actual condition is misleading
The description, including picture, does not accurately describe the club.
Yes OS should have investigated more but as he said he didn't have time.
I still think eBay will come down in OS's favour..
To post a picture without showing the actual condition is misleading
The description, including picture, does not accurately describe the club.
Yes OS should have investigated more but as he said he didn't have time.
I still think eBay will come down in OS's favour..
garyinderry
Ryder Cup Winner
this scene springs to mind!
cookelad
Tour Winner
Flog it as a prop from "Lost"
Oddsocks
Ryder Cup Winner
That was two years ago, they are now only £79. New, for almost £50 I expected it in reasonable condition
Oddsocks
Ryder Cup Winner
In an effort to end this I requested a partial refund that was relative to the condition.... I got this in response
"Once again and for the final time, the item was listed as used , the item also had a description with the auction . The buyer made no effort to find out the exact condition on the club before they purchased the item, they had 7 days to do so during the auction . I am a golf professional myself and have been for the past 6 years . I took this club in part exchange from a customer of mine. The club is in perfect working order . The paint on the face has faded due to hitting golf balls with it because it is a USED club . In no way will this effect the loft or C.O.G of the club and in tern will not make a difference to the performance of the club . "
I think this speak volumes for the seller........ I have to now wait 8 days before I can escalate it to ebay support.
Note to self, when using snipe at the last minute, make sure you have seen the club and other images respectively.
"Once again and for the final time, the item was listed as used , the item also had a description with the auction . The buyer made no effort to find out the exact condition on the club before they purchased the item, they had 7 days to do so during the auction . I am a golf professional myself and have been for the past 6 years . I took this club in part exchange from a customer of mine. The club is in perfect working order . The paint on the face has faded due to hitting golf balls with it because it is a USED club . In no way will this effect the loft or C.O.G of the club and in tern will not make a difference to the performance of the club . "
I think this speak volumes for the seller........ I have to now wait 8 days before I can escalate it to ebay support.
Note to self, when using snipe at the last minute, make sure you have seen the club and other images respectively.
BTatHome
Tour Winner
Personally if I'd bought a used club with a black face then I would expect marks on the face. Excessive,maybe, but a bucket of range balls with a little sand on them would probably cause much of that.
It I was happy with the price then I'd be cleaning it up and using it. As the seller said it won't affect performance and is still perfectly ok for use, and if there are no sky marks then I'd probably not even notice the marks after a little while.
It I was happy with the price then I'd be cleaning it up and using it. As the seller said it won't affect performance and is still perfectly ok for use, and if there are no sky marks then I'd probably not even notice the marks after a little while.
