Cancelling SKY

[sawtooth]

Just so you know, no matter what you've been told, you have been recontracted for TV so you will need that recording to have the ETC's cancelled if you do decide to leave in the next 12 months.

So lets say that you are correct. I havent seen any paperwork yet, although I was told to expect an email. So i am back on contract on the basis of a call which i assume must be recorded for their contract to stick. The very same recording that quite clearly states not re-contracted.

Throughout the call when I said that I might leave the call to consider the deal . Repeatedly said that i wouldnt get a call from the win back team again. If you deal with the main sky team you may wont get the same deal and it wont be without a contract.

I'm not sure when you last looked at this but perhaps its changed since. But that was exactly how it was for me. No commitment to stay, cancel when i like. Except the £6 a month for multiscreen, presumably because I have been given the new hardware with that.

 

[ger147]

So lets say that you are correct. I havent seen any paperwork yet, although I was told to expect an email. So i am back on contract on the basis of a call which i assume must be recorded for their contract to stick. The very same recording that quite clearly states not re-contracted.

Throughout the call when I said that I might leave the call to consider the deal . Repeatedly said that i wouldnt get a call from the win back team again. If you deal with the main sky team you may wont get the same deal and it wont be without a contract.

I'm not sure when you last looked at this but perhaps its changed since. But that was exactly how it was for me. No commitment to stay, cancel when i like. Except the £6 a month for multiscreen, presumably because I have been given the new hardware with that.

Have sent you PM.

 

[sawtooth]

Hmm, something tells me that you should probably check contract T&Cs, rather than verbal (even recorded). The multiscreen is only available at ANY rate while a primary subscription remains in force. Cancel the primary subs and your multiscreen is no longer discounted and becomes the defacto primary subs at the current prevailing rate (not withstanding any offers such as 50% off for 12 months, but its 50% of the package rate, not the multiscreen rate).

For the record though, not all subs offers attract contract renewal and its normally reserved for equipment attached offers. If you got a 6 month half price offer with no equipment then you would not be contract renewed, unless you added something like broadband.

Just to be clear, if i cancelled Sky say in a couple of months. I know that multiscreen would stop working, but i would only be liable for 10 months of £6 (50% of what it usually is)

If not it would go to court with the recording for everyone to hear.

 

[GreiginFife]

So lets say that you are correct. I havent seen any paperwork yet, although I was told to expect an email. So i am back on contract on the basis of a call which i assume must be recorded for their contract to stick. The very same recording that quite clearly states not re-contracted.

Throughout the call when I said that I might leave the call to consider the deal . Repeatedly said that i wouldnt get a call from the win back team again. If you deal with the main sky team you may wont get the same deal and it wont be without a contract.

I'm not sure when you last looked at this but perhaps its changed since. But that was exactly how it was for me. No commitment to stay, cancel when i like. Except the £6 a month for multiscreen, presumably because I have been given the new hardware with that.

Part in bold is exactly whats is wrong with incentivised retention sales. He has pitched you a line here to make the sale. Well played that man.
Its unlikely that the sales teams wouldnt call you again if you even remotely showed any buying signs.

 

[GreiginFife]

Just to be clear, if i cancelled Sky say in a couple of months. I know that multiscreen would stop working, but i would only be liable for 10 months of £6 (50% of what it usually is)

If not it would go to court with the recording for everyone to hear.

Multiscreen wouldnt stop working, the sceondary card would be re-classified on the CRM system to primary.
Not sure how a recording would stand in court.

Look, myself and Ger can only advise on what we know, me from having worked for them for a not inconsiderable number of years, primarily within Operational Management of customer accounts, technical and broadband.

It sounds like a mis-sell but again can only advise you of the most likely realistic scenario regarding your contractual situation.

 

[sawtooth]

Part in bold is exactly whats is wrong with incentivised retention sales. He has pitched you a line here to make the sale. Well played that man.
Its unlikely that the sales teams wouldnt call you again if you even remotely showed any buying signs.

yes they would have called me back but that wasnt the point i was highlighting. I was pointing out that he reconfirmed that what was offered was not recontracted.

and on your point about recording standing up in court, if their recording does mine does.

the door swings both ways

to be fair i am happy now so this is all academic anyway....probably.

thanks for the concern though, much apprciated.

 

[GreiginFife]

yes they would have called me back but that wasnt the point i was highlighting. I was pointing out that he reconfirmed that what was offered was not recontracted.

and on your point about recording standing up in court, if their recording does mine does.

the door swings both ways

to be fair i am happy now so this is all academic anyway....probably.

thanks for the concern though, much apprciated.

Fair enough. Happy now is a good thing, long may it continue so as to make it academic.

The area of recorded telephone conversations is a whole different can of worms and not at all straight forward.

 

[MarkE]

Part in bold is exactly whats is wrong with incentivised retention sales. He has pitched you a line here to make the sale. Well played that man.
Its unlikely that the sales teams wouldnt call you again if you even remotely showed any buying signs.

That's exactly what happened to me. I was told on the phone this is a last offer and I would'nt get a call back. That was over a year ago and they never contacted me again.