We had the same issue many years ago with Sky and I'm sure other companies are doing the same thing, and not making discounted rates available when clearly they are there to be offered. I understand the business logic. Doesn't sit right though
Cancelling SKY
- Thread starter SVB
- Start date
We had the same issue many years ago with Sky and I'm sure other companies are doing the same thing, and not making discounted rates available when clearly they are there to be offered. I understand the business logic. Doesn't sit right though
MarkE
Challenge Tour Pro
I'd been with Sky since the late 80's but just could'nt justify the continual price increases so cancelled. I love my Android box, best gadget ever.:whoo:
Slab
Occasional Tour Caddy
I think its a bit naive to expect any supplier of goods/services to proactively offer discounts
Outwith specific promotions/sales I can't think of any company who'd see it as an option (& remember its pretty certain that near every Sky customer has had free or heavily discounted equipment or subscription already when they first joined)
In the case of Sky offering cheaper rates to folk wishing to cancel I guess they are offering a temporary discount to some folk who call stating they have a problem (be it cost, content, time, technical issue or whatever) and the temp discount is designed to help tide that individual over their problem period as opposed to Sky losing the customer entirely i.e Sky take a hit on their margins to try and get a partial win/win for both parties
Confusion starts because its so widely known about and its actually seen as Sky having cheaper rates that for some reason they don't offer to long standing viewers (who don't have any problem)
Smiffy
Grand Slam Winner
Car insurance too high, despite the fact that you've been with your company for years??????
Threaten to leave, tell them you have been given a better quote elsewhere.
Then watch your premium plummet.
They are all at it.
Threaten to leave, tell them you have been given a better quote elsewhere.
Then watch your premium plummet.
They are all at it.
chrisd
Major Champion
The AA also negotiate on renewal of their recovery call out service. HID always gets a good deal by threatening to leave. Worth a try with any renewal, with any company
ger147
Tour Winner
The discounted Sky thing is an exchange. You can only threaten to leave at no cost to yourself if you are out of your minimum term. If you are in that position and threaten to leave, Sky will offer you a discount to stay, but in excahnge you will be re-contracted i.e. your minimum term contract period will be reset and you won't be able to leave without paying termination charges (in effect repaying your discount) until your minimum term expires again (usually 12 months).
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SteveJay
Head Pro
Just back from a weekend at my son in laws who has an Amazon fire stick. £55 and, with a good internet supply, enables you to watch every sky channel and loads more besides, including all football broadcast abroad.
At the weekend we watched the Dubai golf and the Leicester Newcastle footie (yes, a 3pm ko). Sky film all the 3pm games but only broadcast on the select option in the evening.
Quality wasn't always HD but watchable, but his internet speed isn't great. Seriously thinking of doing this too. Already have an andriod box with Kodi but that doesn't seem to have quite the same service. No ongoing cost after purchase and its legal it seems as the stick/Kodi doesn't contravene any laws even tho some of the apps used may be a bit dubious.
Search on e bay for Amazon fire stick.
At the weekend we watched the Dubai golf and the Leicester Newcastle footie (yes, a 3pm ko). Sky film all the 3pm games but only broadcast on the select option in the evening.
Quality wasn't always HD but watchable, but his internet speed isn't great. Seriously thinking of doing this too. Already have an andriod box with Kodi but that doesn't seem to have quite the same service. No ongoing cost after purchase and its legal it seems as the stick/Kodi doesn't contravene any laws even tho some of the apps used may be a bit dubious.
Search on e bay for Amazon fire stick.
sawtooth
Tour Winner
That's not entirely true.
I just got a deal where I am paying 50% for 12 mths uncontracted. I can leave next month without penalty if I so wished.
It might be that you need to own your own sky box for that to be possible though.
I also got multiscreen thrown in half price and with free fitting and supply of a brand new 2TB WiFi recordable box. That part is contracted for 12 mths but its only £5.
And I get £50 credit so I don't pay for SKY for the next month and a bit.
Some people got 60% off and £100 credit but I wanted multiscreen.
ger147
Tour Winner
If that's what you think then I would read your small print very carefully. Your package can be reduced to Sky's minimum package i.e. your subscription to a particular package is not required, but you ARE now the subject of a new 12 month minimum term TV contract and will be subject to termination charges if you try and leave.
sawtooth
Tour Winner
No I am not.
I have a small contract for Multiscreen that is all.
I even recorded my conversation with the guy and got him to repeat it. Clear as day.
This wasnt the regular sales people in Scotland. Its a win back dept based in Derby.
I had cancelled and they called me.
ger147
Tour Winner
If you're happy with what you've been told verbally over the phone by a salesperson I won't argue with you.
ger147
Tour Winner
Trying to send you a PM as I have some info for you but I don't seem to be able to? Do you have PM's turned off?
sawtooth
Tour Winner
Well I have a video recording of the conversation pointing at my phone, it shows the number of the caller. The chap also announced his name and reference no.
Pretty iron clad tbh, I know what was said. I have it on record.
ger147
Tour Winner
Keep the recording safe as it will be handy for your complaint if you do decide to leave.
sawtooth
Tour Winner
Cheers will do.
I just listened to it again. As he recapped he said 12 month not re-contracted.
I wont leave now for a while in anycase but good to know that i can if i wanted to.
The way they view it I guess was that I left and its better to have you back paying half without a contract than not back at all.:thup:
GreiginFife
Money List Winner
Hmm, something tells me that you should probably check contract T&Cs, rather than verbal (even recorded). The multiscreen is only available at ANY rate while a primary subscription remains in force. Cancel the primary subs and your multiscreen is no longer discounted and becomes the defacto primary subs at the current prevailing rate (not withstanding any offers such as 50% off for 12 months, but its 50% of the package rate, not the multiscreen rate).
For the record though, not all subs offers attract contract renewal and its normally reserved for equipment attached offers. If you got a 6 month half price offer with no equipment then you would not be contract renewed, unless you added something like broadband.
ger147
Tour Winner
Just so you know, no matter what you've been told, you have been recontracted for TV so you will need that recording to have the ETC's cancelled if you do decide to leave in the next 12 months.
sawtooth
Tour Winner
I received a PM earlier and I cleared my inbox in case it was full.
ger147
Tour Winner
He'a getting a free 2TB box plus free install. Recontract all day long on that deal.
GreiginFife
Money List Winner
Which is why I mentioned equipment attached offers. Secondary point though is even in the event that its not, the secondary subs would cease to be discounted at any rate if the primary was cancelled.
