backwoodsman
Tour Winner
It's not that unusual for stuff to go missing on flights - and it's gut wrenching when it happens. But it mostly turns up again later. Fingers crossed for you.
Airline has lost my golf clubs...............what to do anyone?
- Thread starter mikseymono
- Start date
Capella
Journeyman Pro
Did you file a lost baggage claim with RyanAir? What did they tell you? Do they have the bag somewhere in their tracking system? When my golf bag was left behind on an Iberia flight, it was a bit of a pain in the arse to file the baggage claim, because there was just one totally overworked clerk at their counter in Düsseldorf in the middle of the night, dealing with about 20 very annoyed travellers in search of their luggage, but once you got through the line, he could tell you exactly where the bag was and that it would be coming in the next day and then be delivered home.
If it really is lost for good or damaged, RyanAir will only cover up to a certain amount. Check thoroughly, if you have a hidden travel insurance somewhere (some general household insurance policies cover lost luggage as well, or for example, I have a travel insurance that somehow came with my bank account). I don't think 3000 quid is that outragous, to be honest. It's not just the clubs, but bag, possibly trolley, rain gear, shoes, random pieces of golf attire etc. I added mine up when my bag was stuck with Iberia, just in case, and it was already well over 1500 €, even though I play mostly old, used clubs.
If it really is lost for good or damaged, RyanAir will only cover up to a certain amount. Check thoroughly, if you have a hidden travel insurance somewhere (some general household insurance policies cover lost luggage as well, or for example, I have a travel insurance that somehow came with my bank account). I don't think 3000 quid is that outragous, to be honest. It's not just the clubs, but bag, possibly trolley, rain gear, shoes, random pieces of golf attire etc. I added mine up when my bag was stuck with Iberia, just in case, and it was already well over 1500 €, even though I play mostly old, used clubs.
mikseymono
Assistant Pro
Hi team...
Ok ...............SO THEY HAVE FOUND MY BAG.............I can breath again......phew. They are not sure if it will arrive tonight or tomorrow night...but to be honest, that is of no issue as my bag exists.
They will call later to confirm it has arrived.
Thanks for the love and will report back with the final result.....and maybe what to do in the future.
M
Ok ...............SO THEY HAVE FOUND MY BAG.............I can breath again......phew. They are not sure if it will arrive tonight or tomorrow night...but to be honest, that is of no issue as my bag exists.
They will call later to confirm it has arrived.Thanks for the love and will report back with the final result.....and maybe what to do in the future.
M
hines57
Challenge Tour Pro
that's excellent news and pleased for you. It is an absolute pain when this happens, but at least they have been able to track them down. Hope that you are happily reunited soon
Hi team...
Ok ...............SO THEY HAVE FOUND MY BAG.............I can breath again......phew. They are not sure if it will arrive tonight or tomorrow night...but to be honest, that is of no issue as my bag exists.
Thanks for the love and will report back with the final result.....and maybe what to do in the future.
M
LincolnShep
Head Pro
Had they slipped down the back of the sofa? That's where I find everything that gets lost in my house.
Hi team...
Ok ...............SO THEY HAVE FOUND MY BAG.............I can breath again......phew. They are not sure if it will arrive tonight or tomorrow night...but to be honest, that is of no issue as my bag exists.
Thanks for the love and will report back with the final result.....and maybe what to do in the future.
M
I suspect for future trips, check your travel insurance, advise them of the value of the clubs beforehand, take pictures of the clubs, keep receipts if newly bought etc. Situations like this make you realise how much golf gear costs if you were having to replace it all in one go. I'm pleased for you that they have found it safely. A mate of mine had this problem going the other way and ended up having to buy new shoes, hire clubs etc until his gear arrived at his hotel. He was not a happy bunny. At least you got to play your golf.
TXL
Q-School Graduate
Hi team...
Ok ...............SO THEY HAVE FOUND MY BAG.............I can breath again......phew. They are not sure if it will arrive tonight or tomorrow night...but to be honest, that is of no issue as my bag exists.
Thanks for the love and will report back with the final result.....and maybe what to do in the future.
M
Glad to hear this. A few years ago, travelling to the USA the airline "lost" my clubs as they did not come out on the with all the other baggage in Dallas. By the time I had reported the loss to the airline I only just managed to make my connecting flight but my suitcase was not so lucky! The airline delivered the suitcase to my hotel sometime during the night, it came on the next flight, but my clubs did not turn up for 10 days! Had just about given up and was completing all the necessary airline and insurance claim forms when the hotel gave me the good news.
Foxholer
Blackballed
I had a not too dis-similar experience when travelling through US back to NZ! I could actually see my clubs, but as they hadn't come down the shute, I couldn't claim them and the US staff seemed to have a demarcation issue! They arrived on a flight not long after mine and were couriered to me at my parent's home! Clubs and Shoes were beautifully cleaned/sterilised too, as it during the UK Foot and Mouth epidemic - and I realised I had been quite close to an out-break!
I checked that I had 'registered' golf clubs and gear on household insurance - and for an appropriate amount!
ArnoldArmChewer
Tour Winner
I am off to the USA next week and Ireland a couple of weeks later, my household insurance seems to cover me, however I have now taken out a golf care policy as well just to be on the safe side.
Simbo
Tour Rookie
Can't remember th exact details, but I'm sure when I had insurance for golf clubs, it never covered me for them once the clubs had been checked into the airlines system, it then becomes an insurance issue for the airline.
need_my_wedge
Has Now Found His Wedgie
That's also what I have been told when I enquired about travelling to Portugal, the home insurance covers goods away from home, including the time in Portugal, but not whilst in the hands of the airline. It's the airline responsibility for the duration of the time the clubs are in their possession. Interesting to read above that their insurance is based on item weight, not contents. We've used BA for our last three trips, just checked their page here https://baggageclaim.britishairways.com/, it states that your own insurance will probably provide better cover than what they can, their insurance is based on the Montreal Convention and limits liability to £1100.
Think I'll go for specialist cover next time I pack the clubs on a plane...
ArnoldArmChewer
Tour Winner
I bought a Golf care policy yesterday after reading this thread partly for the public liability aspect and partly for the club cover, I have just browsed the policy document and cannot see any exclusions to cover whilst the bags are in transit with an airline.
need_my_wedge
Has Now Found His Wedgie
I was referring to my home inurers - they said that once I'd gven the clubs to the airline, I no longer had possession of them, so could not claim against the household policy goods away from home if they were damaged or lost.
Golf Care seems the way to go for me.
Golf Care seems the way to go for me.
mikseymono
Assistant Pro
OK>>>UPDATE ALERT>>>>
So, I have my clubs. They are all intact and not broken.
However, the flight bag was ripped to shreds, all handles ripped off etc etc. My Stadry bag main body was intact but the hood is also ripped to shreds.
The carrier had tried to patch the top section up with wrap and duct tape, so obviously happened pre flight.
To be honest, if you gave me this option on Tuesday night I would have snapped your arm off. I think, what saved the clubs was my tennis racket I put in the club dividers to add strength which sat proud of the clubs. I shudder to think what state they would have been in if I had no racket. I took my driver head off and bubble wrapped the shafts so that was good.
So, lessons to learn............I only do this trip once a year and whilst insurance is nice and you may get most of your money back eventually, you still have no clubs so would have to hire them. I have also totaled the value up and it looks around the £2,700........blimey.........I will have a look into insurance but this will surely be around the £80 pa.
Any good insurers out there?!
M
So, I have my clubs. They are all intact and not broken.
However, the flight bag was ripped to shreds, all handles ripped off etc etc. My Stadry bag main body was intact but the hood is also ripped to shreds.
The carrier had tried to patch the top section up with wrap and duct tape, so obviously happened pre flight.
To be honest, if you gave me this option on Tuesday night I would have snapped your arm off. I think, what saved the clubs was my tennis racket I put in the club dividers to add strength which sat proud of the clubs. I shudder to think what state they would have been in if I had no racket. I took my driver head off and bubble wrapped the shafts so that was good.
So, lessons to learn............I only do this trip once a year and whilst insurance is nice and you may get most of your money back eventually, you still have no clubs so would have to hire them. I have also totaled the value up and it looks around the £2,700........blimey.........I will have a look into insurance but this will surely be around the £80 pa.
Any good insurers out there?!
M
Tarkus1212
Challenge Tour Pro
Carrick Neill are excellent specialist golf insurers. I've been with them for years and made several claims which were dealt with totally satisfactorily and without fuss. All my gear is covered worldwide on a new for old basis regardless of age. My stuff is covered wherever it is including in the boot of my car, outside the clubhouse or in my locker. When my clubs were damaged in transit between Spain and London I didn't even bother trying to claim from Ryanair, Carrick Neill got me a shiny new driver and 3 wood.
Don't be swayed by offers of free balls etc, check that you're getting the levels of cover you need.
Another big thumbs up for Carrick Neill from me. Very happy with my policy and the price
Reemul
Head Pro
£80 PA is hardly a fortune when you have £2700 worth of gear and you will definitely get use out of the cover as you do go abroad once a year. Peace of mind for that price is priceless really.
backwoodsman
Tour Winner
I got the cover l need for a fraction over £50 from Golf Care
mikseymono
Assistant Pro
The point for me is...I only do this flight trip once a year...and its such the agro......just couldn't face it if they lost all my bespoke kit........I might hire clubs next year...........
M
M
BristolMike
Head Pro
I used clubs to hire last time I went away. They usually have the most up to date models and decent price. Only downside is standard length/lie
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