Why do custom club orders take so long?

[peld]

Perhaps its just Wilson, but why does it need 10 working days? (Its just one club, all fairly stock items)

Surely the act of building the club takes no more than about 10 minutes labour in a factory.

Even being generous, why does it need more than 4 days.....
Day 1 - Receive Order
Day 2 - Build head+shaft, glue dries
Day 3 - Fit grip
Day 4 - Post

Am i missing something? What stories have had with waiting for custom fit orders?

 

[Deleted Member 1156]

It may only be one club but it may also be order number 2,487 in the queue?

 

[Bunkermagnet]

Don't you think you're being a tad impatient?

 

[peld]

It may only be one club but it may also be order number 2,487 in the queue?

My point is it should never get to a queue that long

Don't you think you're being a tad impatient?

No. Do you think 10 working days is acceptable for effectively 10 minutes labour?

 

[Bunkermagnet]

My point is it should never get to a queue that long

No. Do you think 10 working days is acceptable for effectively 10 minutes labour?

I think a 10 working days allowance is a perfectly acceptable time frame considering you most certainly arent the only one asking for custom gear, and this time of year is holiday time and they are probably short of staff due to holidays.

 

[Imurg]

My Pings were ordered on a Friday afternoon, built Monday and shipped to the Pro shop for delivery Tuesday....nothing on the order was "standard"

 

[Lord Tyrion]

Where is the factory where it is assembled? I don't know the answer to that, I'm not being a smart Alec, but that may have something to do with it.

 

[HomerJSimpson]

Where is the factory where it is assembled? I don't know the answer to that, I'm not being a smart Alec, but that may have something to do with it.

Think from memory they had their factory in Scotland

 

[Bunkermagnet]

My Pings were ordered on a Friday afternoon, built Monday and shipped to the Pro shop for delivery Tuesday....nothing on the order was "standard"

My Ping order was slightly longer, but they did say at the time of order 7-10 days for delivery.
If it comes in quicker then happy days, if it takes as long as they say then they haven't let you down.

 

[fundy]

My Pings were ordered on a Friday afternoon, built Monday and shipped to the Pro shop for delivery Tuesday....nothing on the order was "standard"

apart from them being old man Pings

 

[Deleted member 21258]

Hard task master. Surely you do not expect them to be just 'sitting' there ready to build a new order, when it hits the desk. A business cant work like that, masses of surplus capacity would be required.

In your job, are you dealing with all stuff within 3 days of receiving the 'order/instructions' ?, I know I do not (some is dealt with quicker, like emails but the processing work takes 1-2 weeks typically).

Any time upto 14 days I would class as okay.

 

[Bunkermagnet]

Hard task master. Surely you do not expect them to be just 'sitting' there ready to build a new order, when it hits the desk. A business cant work like that, masses of surplus capacity would be required.

In your job, are you dealing with all stuff within 3 days of receiving the 'order/instructions' ?, I know I do not (some is dealt with quicker, like emails but the processing work takes 1-2 weeks typically).

Any time upto 14 days I would class as okay.

Emails not replied to within 3 minutes? My god man.....it only takes that long to write and send it

 

[Grant85]

You get what you pay for.

Wilson clubs are generally a bit cheaper, so probably don't have the same capacity as other manufacturers to get orders out as quickly.

I don't think 10 days is too bad for a custom order.

 

[Imurg]

apart from them being old man Pings

Well, if the cap fits....

 

[Blue in Munich]

My Pings were ordered on a Friday afternoon, built Monday and shipped to the Pro shop for delivery Tuesday....nothing on the order was "standard"

But they’re all wrong, maybe Wilson get them right... 😗

 

[Imurg]

But they’re all wrong, maybe Wilson get them right... 😗

Accepted
Although they did build to the spec supplied... whether that's right or wrong.. jury's still out....and the 40 points this morning may suggest otherwise...

 

[Blue in Munich]

Accepted
Although they did build to the spec supplied... whether that's right or wrong.. jury's still out....

Hope you get it sorted mate, but it was too good an opportunity to waste 😄

 

[IanM]

My Pings were ordered on a Friday afternoon, built Monday and shipped to the Pro shop for delivery Tuesday....nothing on the order was "standard"

Similar experience, Ping fitting on a Saturday, clubs in shop waiting for me before the following weekend. 10 days doesn't seem the end of the world though.

 

[Imurg]

Hope you get it sorted mate, but it was too good an opportunity to waste 😄

I'd have been disappointed if you had...👍🏻😁

 

[CliveW]

Postage from China takes a wee while.