What the F is wrong with some people???

[3offTheTee]

So sorry to read the problem. Surely the phone record will show how many times you phoned and how long you were on the phone. At least a starting point.

 

[Swango1980]

Well, the email complaint has arrived. If I'm not sacked he is going to report me to the police for harassment, and will also be contacting the Sun newspaper with the story. Apparently I phoned him back 3 times which has caused untold stress to his sick wife. I actually phoned him back once to offer my apologies but he wasn't having any of that. Also I know where he lives and if I attempt to go round to see him then be warned.... He's ex Army. You couldn't make this crock of *** up if you tried ???

If it can be proved he is lying, for example, the number of times you phoned back, could you sue for him harassing you?

 

[Smiffy]

So sorry to read the problem. Surely the phone record will show how many times you phoned and how long you were on the phone. At least a starting point.

Unfortunately I have subsequently found out that the calls aren't recorded. So it's now down to his word against mine.

 

[Swango1980]

Unfortunately I have subsequently found out that the calls aren't recorded. So it's now down to his word against mine.

Surely the phone bill record states all the calls that have been made?

 

[patricks148]

Unfortunately I have subsequently found out that the calls aren't recorded. So it's now down to his word against mine.

phone company will have a record of the number, when it was called ect, as for the Police, they don't have time for real crime let alone som knob complaining about getting rang back after hanging up on someone

 

[Beezerk]

phone company will have a record of the number, when it was called ect, as for the Police, they don't have time for real crime let alone som knob complaining about getting rang back after hanging up on someone

Exactly, the guy is full of gusto and trying his luck, he's probably just after a freebie like most people are these days.
Unfortunately that means you get the $hitty end of the stick until it's sorted out.

 

[Smiffy]

Surely the phone bill record states all the calls that have been made?

I called him back to apologise, the phone was initially engaged. I tried a couple more times and eventually got through. Hopefully phone records, if it goes that far, will only show "connected" calls???

 

[Lazkir]

I called him back to apologise, the phone was initially engaged. I tried a couple more times and eventually got through. Hopefully phone records, if it goes that far, will only show "connected" calls???

This is why I always try to use my mobile phone to call people. I can screenshot the record of exactly how many times I've called customers, when and how long each call lasted. Has cut short many an 'argument' from customers saying that the engineer never called.

 

[Smiffy]

when you say "you lost it with the bloke" what does that mean? Does he have grounds for the complaint?

I shouted at him

 

[USER1999]

I shouted at him

Wow, he is a bit of a flower if just shouting has stressed him out to this level. Wonder what job he did in the army?

 

[Smiffy]

Wow, he is a bit of a flower if just shouting has stressed him out to this level. Wonder what job he did in the army?

Bomb disposal I reckon

 

[PJ87]

I shouted at him

I'm afraid the moment you shouted at him you lost all moral high ground and gave him grounds to complain

If they look into it and find out the shouting they can't be like oh we looked at it and you behaved
Professionally in a situation were someone was unreasonable

Not saying he is right. He sounds a complete idiot however with the shouting at him the company has reason not to side with you

 

[williamalex1]

Hopefully your employers will back you to the hilt, and stick a bomb up his Sphincter, see if he can dispose of that

 

[Tashyboy]

Al bet you a box of pinnacles he stinks and wears short socks.

 

[Robster59]

It's never good to lose your cool with customers as they will then use it as a stick to beat you with. However, we're all human and someone sometimes can push the wrong buttons. I guess part of it is how much you shouted at him and what you said.
Hopefully your employers know the kind of person you are and will support you in this. A lot will depend on how the "customer" speaks to people but from what I've read he's a total ass and is trying to blame everyone but hmself for his mistake.
He's been totally unreasonable from the start and asking for you to be sacked threatening to report you to the Police and write to the Sun should show your employers the type of person he is. The fact he's a Sun reader should tell you all you need to know.

 

[Smiffy]

Apparently both my service manager and my general manager have both spoken with him today and are both of the impression of the majority of posters on here

 

[williamalex1]

Al bet you a box of pinnacles he stinks and wears short socks.

Probably black ones with his shirt hanging out

 

[Blue in Munich]

I shouted at him

Got speaker on your phone Smiffy? If I get one like that I just flick it onto speaker so the whole office can hear, then at an appropriate point let the caller know that the rest of the office is listening to them.

And if I think it is appropriate, I'll raise my voice as well.

 

[Smiffy]

And if I think it is appropriate, I'll raise my voice as well.

Believe me Rich, it was appropriate.
The guy was being a total arse

 

[bobmac]

It's good to hear your managers are behind you.