What the F is wrong with some people???

[Smiffy]

At work yesterday (Sunday) and the phone rings about 2pm.
"Customer" on the other end has a service booked for tomorrow, (Monday), morning and is expecting the car to be collected, but is ringing to say that neither him, nor his wife will be there as they both have doctors appointments.
I ask him if he would like to cancel the appointment but he says "No I still need the service done"
I then explain that I have got nobody there on service as it is a Sunday afternoon, and I can arrange for somebody to phone him in the morning to re-arrange the service appointment.
He doesn't want me to do that either.
When I ask him what he would like to do, he says "I was hoping to get it done now"......
I again explain that being a Sunday our workshops aren't open, etc. etc. and I'm met with a tirade of abuse, on what a crap garage we are, how he is disgusted with his treatment, and that he is going to phone Peugeot UK to complain about us.
I tried to explain but he wouldn't let me talk, and hung up. Unfortunately I lost it with the bloke.
I tried to phone him back to explain calmly and collectively why we couldn't carry out a service but again got a mouthful and he hung up.
Expecting a phone call from Peugeot UK today with his complaint.
I give up.

 

[Hobbit]

I don't give people that extreme a second thought. What's the point?

As an aside, you'd like the opening hours here in Spain. Ok there's the siesta time - open mornings and evenings. But a number of garages don't open Saturdays - their choice. And no retail business over a certain sq/m is allowed to open on Sundays - new law from about 2 weeks back.

 

[Smiffy]

The other thing that's annoying me Brian is the fact that he's ringing at 2pm on a Sunday to say that his car can't be collected because he and his wife have doctors appointments.
Now you and I know that you can't make a doctors appointment, let alone two, on a Sunday. He must have made those appointments a few days ago.
So why did he leave it until the last minute to advise us????

 

[Hobbit]

Not sure about his GP but I could book mine online. That said, getting an appointment in less than 2 weeks was impossible. Also, was he going to be at the docs all day? Er no, so drop the car in before or immediately after. Bit of a door handle

 

[Deleted member 16999]

The other anything thing Brian is the fact that he's ringing at 2pm on a Sunday to say that his car can't be collected because he and his wife have doctors appointments.
Now you and I know that you can't make a doctors appointment, let alone two, on a Sunday. He must have made those appointments a few days ago.
So why did he leave it until the last minute to advise us????

I totally understand he’s a grade A knob and ignorant with it.
Unfortunately his doctors might be like ours and you can book an appointment on line 24/7 if there are any appointments available, ours release appointments every day, so it is possible he did book them in on a sunday, but that is still no excuse for his behaviour.

 

[SwingsitlikeHogan]

There are a lot of angry folks out there these days - with simmering resentments and massive feelings of entitlement - so if they want it; they want it their way; and they should get it when it suits them...and if they don’t ... well whinge complain - pretty grim really.

See also the NHS...and why so many nurses and doctors are jacking it in...but it’s everywhere...even where and when the service is being provided on a voluntary basis and free.

 

[harpo_72]

Must be going to the GPs for stress ... just because orange light is on the dash it doesn't mean drop everything! The complaint to Peugeot UK is for inducing panic .
You gave him all the reasonable options, he may go elsewhere he may not, but as Brian says don't waste too much time on it.

I used to get complaints about the TPMS lights going off in manager cars around September early November. Basically low pressure warning lights. The message would have a please inflate your tyres back to placard. However the managers all thought the TPMS sensor was causing undue alarm and wasn't necessary despite it being legislation in the States since 2006 and Europe since 2014 ish. There were always senior managers and directors asking for meetings, just because they could not be bothered to inflate their tyres. One such manager sent a direct mail to me complaining ..
My response was to tell him that I too was being unduly stressed by a warning light and that it was frequently coming on roughly 290- 320 mile intervals and it was making me uncomfortable and I could not understand why this fault was so frequent. On the bottom line I had a picture of it and the line, "it does seem to clear itself after I have been to the fuel station.."

Another director made such a fuss, I had to report to his desk collect his keys and go and check his warning light for him ... he had a nail in the front left, I took a picture of it and said looks like the TPMS is working inside it's parameters ... The air is thin at the top and common sense, seems to be the first casualty.

 

[Swango1980]

Would he have been so angry had you simply not answered the phone, and an answer phone message simply said you were closed on a Sunday? He sounds like a complete idiot, I'd just laugh at him and ensure he phones Peugeot to complain that you won't do the work on his car when you are closed on a Sunday. While he is at it, he might as well complain that you don't offer a service where you can evaluate his medical problems instead of going to the GP, or do his shopping, or something else completely irrelevant.

 

[Pathetic Shark]

I will also concur that he is a nob

 

[pokerjoke]

The trouble is today people live to work not work to live.Working on a Sunday at your age is mental,go and enjoy life mate.

 

[Doon frae Troon]

Ignore and move on remembering that 99% of the customers you meet are decent folk.

 

[Don Barzini]

Most people are generally nice and generally reasonable.

A minority of people are absolute a-holes.

The trouble is that when you work with the general public, there's a tendency to dwell on and remember the a-holes.

 

[Lazkir]

I'm sure Bunkermagnet will confirm that we have it just the same in our trade.
Had one guy phone up at 23:45 to see if we could get within the hour to repair his tumble dryer, I'm home based so just answered the phone out of curiosity more than anything else.
He wasn't happy either when I said no, but I could call the following day. He refused and said he go elsewhere

I could genuinely write a book about the mad customers I've had over the past 35 years or so, you never know I might get round to it one day , but yes, the world is full of knobs!

 

[Slab]

I'm sure Bunkermagnet will confirm that we have it just the same in our trade.
Had one guy phone up at 23:45 to see if we could get within the hour to repair his tumble dryer, I'm home based so just answered the phone out of curiosity more than anything else.
He wasn't happy either when I said no, but I could call the following day. He refused and said he go elsewhere

I could genuinely write a book about the mad customers I've had over the past 35 years or so, you never know I might get round to it one day , but yes, the world is full of knobs!

The trouble is all these people are also members of one forum or another (& the same happens on here) they'd post on forum (leaving out their poor behaviour) presenting their case as the person wronged etc and then plenty of folks would be telling them to get right onto social media channels

 

[Lord Tyrion]

When I was a teenager I worked evenings in a restaurant one winter. Most people are pleasant, some are lovely and a small number need to be run over. Sadly, you tend to remember those in the latter group more. It did make me realise that I did not want to work in a profession that brings me into contact with the public though. Now, if anyone is abusive or unpleasant, generally rare in business, I simply tell them I am going to put the phone down and we will not deal with them any further. It can be quite amusing when they ring back a few minutes later starting with the line, 'I think we got cut off there'. 'No, I put the phone down because you were abusive and I am going to do it again now'. The joy of having your own business.

In the case of the OP, you have to hope that Peugeot will back you up once the situation is explained. If not you have to question them and how they allow their employees to be treated. Zero tolerance etc.

 

[Leftie]

Are you sure it wasn't one of this Forum's idiot trollers winding you up Smiffy?

 

[williamalex1]

A pity your call wasn't recorded , it would back your story up and confirm he's a knob

 

[Smiffy]

A pity your call wasn't recorded

It was. ???

 

[Don Barzini]

When I was a teenager I worked evenings in a restaurant one winter. Most people are pleasant, some are lovely and a small number need to be run over. Sadly, you tend to remember those in the latter group more. It did make me realise that I did not want to work in a profession that brings me into contact with the public though.

It's for this exact reason I want all my kids to get a job dealing with the general public as soon as they're old enough. They need to see the general public at their worst to get a taste of what the world is really like.

 

[Bunkermagnet]

As Lazkir has eluded, our industry is full of people who are only interested in themselves, and expect everything right then right now.
It's the modern, social media and internet based lives everyone craves. Everyones an expert on anything thanks to the internet regardless of common sense or practical ability levels, and as a result of the immediate supply of internet info they expect instant satisfaction of their actual issue.
I am very adept at letting things like your phone ranter flow over my head. Life's too short, and if they can't be civil and reasonable then they are going to be disappointed