Virgin 360

[Mandofred]

Anybody made the change from the old Tivo to this new system? Typical me.....I got the emails from Virgin and just figured they were sending me a new box that would be an upgrade like they did a few months ago with my wifi and a new/better box. I got the "box" today, only it's just a couple of remotes. Now that I've actually done a little looking online, people aren't so happy with the new system. I figured my wife would lose the recorded shows she has, but it looks like you won't be able to avoid ads with the streaming system. Really wondering if I should just try to send everything back since we are happy enough with what we are using now.

 

[Bunkermagnet]

Anybody made the change from the old Tivo to this new system? Typical me.....I got the emails from Virgin and just figured they were sending me a new box that would be an upgrade like they did a few months ago with my wifi and a new/better box. I got the "box" today, only it's just a couple of remotes. Now that I've actually done a little looking online, people aren't so happy with the new system. I figured my wife would lose the recorded shows she has, but it looks like you won't be able to avoid ads with the streaming system. Really wondering if I should just try to send everything back since we are happy enough with what we are using now.

I have the same offer, but havent done it for the very reasons you highlight.
My understanding is Tivo is more of a recorder whereas 360 is just streaming.
Theres many series we record and pick and choose when we watch, and the ability to fast froward through the adverts is essential.
All the time our Tive box is working we will stay with it.
The benefits are mainly just for Virgin, not us.

 

[RichA]

I did the upgrade for the box at Dad's house.
The box was a brick for 3 weeks as it upgraded itself before the remote control arrived (which it shouldn't have done). The control didn't get despatched by Virgin and it took an hour on the phone to resolve that simplest of issues.
The remote control and 360 upgrade are now working for basic TV channels. Everything else gets an error code. We can't use Netflix, Prime, Disney+ or even YouTube; they all come up with an error code.
Virgin seem to have changed all the phone menus so it's impossible to select an option that takes you to a human and the error I need to fix isn't recognised by any of the menus.
Virgin is an absolute show. Many customers with the same issue on the forums.

And the remote control is crap and totally unintuitive.

Don't do it!

 

[Mandofred]

At this time I'm not going to activate 360....we are happy enough with what we have....and the fear of having to watch adverts sends shivers down our backs. We are just going to leave the remotes in the box and see what happens. I am assuming we aren't required to send the remotes back, at least for now.

 

[RichA]

At this time I'm not going to activate 360....we are happy enough with what we have....and the fear of having to watch adverts sends shivers down our backs. We are just going to leave the remotes in the box and see what happens. I am assuming we aren't required to send the remotes back, at least for now.

I would just be concerned that if you've ordered the remote through the box then it might update itself. That's what Dad's did. Apparently the update is supposed to be triggered by the new remote but Dad's box updated to 360 before it arrived.

 

[Mandofred]

I would just be concerned that if you've ordered the remote through the box then it might update itself. That's what Dad's did. Apparently the update is supposed to be triggered by the new remote but Dad's box updated to 360 before it arrived.

I didn't order through the box.

 

[Golfmmad]

I didn't order through the box.

I upgraded to the 360 and think it's much better.
It's like everything, once you get used to the remote it's far better than the old.
I particularly like the voice activation where you just say, "Sky sports golf" and it goes straight to the channel, or any other that you want to watch.

I disagree with the comment, it's not intuitive, far from it. So easy to use.

 

[Mandofred]

I upgraded to the 360 and think it's much better.
It's like everything, once you get used to the remote it's far better than the old.
I particularly like the voice activation where you just say, "Sky sports golf" and it goes straight to the channel, or any other that you want to watch.

I disagree with the comment, it's not intuitive, far from it. So easy to use.

A question then.....which I don't know the answer to.

1. Are you still able to record shows and watch them back without having to watch the ads? We watch very little live tv. If we need to "stream" a show....it sounds like there is no way to avoid the adverts.

 

[D-S]

We’ve had 360 for a while and I echo Golfmmad comments. It’s good and intuitive. If you record something you can fast forward over the ads.
If you go to watch something from earlier in the day or week (via the guide) to watch that you haven’t recorded, it depends on the channel whether you have to watch ads. Sky Sports for example or TNT you can whiz through the ads, ITV makes you watch the Ads, BBC takes you to the IPlayer to watch.
Can’t remember enough of how the previous box worked but this was definitely an upgrade.

 

[RichA]

Those of you who like it, were you able to get 3rd party streaming apps working without difficulty?
If you had any issues please can you let me know how you resolved them?

 

[D-S]

Those of you who like it, were you able to get 3rd party streaming apps working without difficulty?
If you had any issues please can you let me know how you resolved them?

There is a tab on the Home Screen with various Apps that you can have via the box. Apple, Disney and the like plus free ones like YouTube etc. They all work fine. Netflix and Prime have their own channels so you don’t need to go in via the App page. The one we use that isn’t on there is Now TV (we need it for Sky Atlantic), so for that we have to go into that via the smart TV homepage - we obviously we could do for the others too but it’s more convenient via the Virgin box.

 

[Golfmmad]

I never record anything,no need to.
Just go to the home screen, click on iplayer, itvx my5 etc and search and away you go. It's so easy,if I can do it, anyone can.

Another good feature, if you're late to watch a programme, just go to TV guide click on said programme and it comes up with, Watch live or play from the start.
Genius!

 

[RichA]

There is a tab on the Home Screen with various Apps that you can have via the box. Apple, Disney and the like plus free ones like YouTube etc. They all work fine. Netflix and Prime have their own channels so you don’t need to go in via the App page. The one we use that isn’t on there is Now TV (we need it for Sky Atlantic), so for that we have to go into that via the smart TV homepage - we obviously we could do for the others too but it’s more convenient via the Virgin box.

Yeah. None of them work on Dad's. Open the app and everything looks normal but as soon as you select a program or movie to watch it throws up an error code.

 

[Golfmmad]

Yeah. None of them work on Dad's. Open the app and everything looks normal but as soon as you select a program or movie to watch it throws up an error code.

Have you registered on the apps?

 

[RichA]

Have you registered on the apps?

Yes. Registered, subscribed, fully paid up and logged in on the 360 box but getting the same error message every time we try to play content.
Virgin bots keep saying to restart the router and box and do system checks. Done this multiple times and the router, connection and box all report that they are working perfectly with an excellent connection. Have found many on the Virgin Community forum reporting the same issue, regretting upgrading and bemoaning the lack of human support.

 

[Mandofred]

I never record anything,no need to.
Just go to the home screen, click on iplayer, itvx my5 etc and search and away you go. It's so easy,if I can do it, anyone can.

Another good feature, if you're late to watch a programme, just go to TV guide click on said programme and it comes up with, Watch live or play from the start.
Genius!

Are you able to skip the commercials doing this?

 

[Golfmmad]

Yes. Registered, subscribed, fully paid up and logged in on the 360 box but getting the same error message every time we try to play content.
Virgin bots keep saying to restart the router and box and do system checks. Done this multiple times and the router, connection and box all report that they are working perfectly with an excellent connection. Have found many on the Virgin Community forum reporting the same issue, regretting upgrading and bemoaning the lack of human support.

I hate all bots and never get the answer I need.
So I always phone Virgin and even though the operator is sometimes difficult to understand they are usually very helpful.

 

[Golfmmad]

Are you able to skip the commercials doing this?

Not sure,adverts never bother me much.
I think on iplayer you can but others you're watching the actual programme.

 

[D-S]

Are you able to skip the commercials doing this?

Depends on the channel - ITVx and C4 OD no but certainly on SKY channels. However you can always record the shows and fast forward through them.

 

[Mandofred]

Depends on the channel - ITVx and C4 OD no but certainly on SKY channels. However you can always record the shows and fast forward through them.

That's more of what I'm after. We don't watch much of anything live.....record and watch later.