Under Armour - update on my order

Jacko_G said:
My order went through in the 19th. Still no update, still no email and still no refund.

Order still says being processed.

Under Armour have now gone to the top of my worst ever purchase experience ever. Customer service clearly don't have a clue what they're doing and obviously no plan in place to rectify their error.
Click to expand...


But aren’t we all just out for a quick buck 😂😂💰💰😉
 
Got the email about a refund being issued for all four items I bought.

I ok forward to getting the money back in 4 to 400 days.
 
pauldj42 said:
Thanks for this mate, got an email this morning showing 3 items to be shipped and other the 3 items I’ve received a partial refund, the difference between the full refund and partial refund is weird and I’ll try and find out why, but what your friend told you makes sense. (y)
Click to expand...
Remaining 3 items changed to refunded, email received this morning.
 
My order is still showing as processing so no refund yet. I’ve had the generic email saying the order wasn’t been accepted and that’s it. Ive not emailed them in the hope my order might slip through the net 😂

Bit of a con really if you think how many orders they’ve had and how long they are holding onto everyone’s money for, I’m not sure how it works but I’m guessing someone must be getting a good bit of interest off it all.
 
In fairness to them the email states 5-7 working days. I got my email on the 22nd so today is the 5th day if I’ve not seen anything by Monday I’ll start to chase them.

Do agree though a company that size I would have expected more
 
Chrisb83 said:
In fairness to them the email states 5-7 working days. I got my email on the 22nd so today is the 5th day if I’ve not seen anything by Monday I’ll start to chase them.

Do agree though a company that size I would have expected more
Click to expand...

Mine said "please allow up to 5 working days for the refund to appear in your account". I get it as 6 working days and counting.
 
Beezerk said:
I've just fired off a semi strong email to them, I'll see if I get a reply lol.
It is taking the pee now though, a company of this size making such a balls up of it all.
Click to expand...

I've sent a few and they've generally answered them very poorly except one!
That's the one where I suggested that, by accepting my order and taking my money, they'd entered into a legally binding contract!
Funny that's the only one they've not responded to, although they did acknowledge receipt of that email.
 
The refund is now being processed my order following the ‘return’ of the items ordered. Says wait 4 working days.
 
Still fanny adams here too.

Not even a hint of a refund. I think I'll ask for interest on my money when they get round to finally realising that they haven't fulfilled their obligations.
 
You must log in or register to reply here.

Similar threads

M
Custom Iron Error with Mizuno - Is this normal
2
Replies
24
Views
4K
KenL
KenL
OnTour
Winter series best 3 rounds turns into best 2 from 4 #OOM
Replies
3
Views
978
OnTour
OnTour
T
USPS - I hate them as well
Replies
3
Views
2K
thecraw
T
Top