Scottish golf app- projected WHS

[AliMc]

Anyone else had their handicap vanish from the app? Getting a bit beyond the joke now.

Still have my handicap but now shown in red instead of blue, never had a handicap certificate or general play button, emailed SG three times but don't ever get a reply.

 

[KenL]

I used the online form two weeks ago, emailed them a week ago and yesterday sent a DM on Twitter. Don't expect a reply or fix!

 

[happyhacker]

My handicap dropped out of app on Monday. I thought it was in response to a ticket I raised about no general option (got an email welcoming me to my golf club as a 10 year member was amusing).

Another ticket raised and it's now back with the blue box and general play option available. No reply from SG at any point but they did action the ticket at least. Will see if it sticks.

 

[abjectplop]

I find uninstalling then reinstalling the app usually helps.

 

[KenL]

I used the online form two weeks ago, emailed them a week ago and yesterday sent a DM on Twitter. Don't expect a reply or fix!

Well, I got a reply to my Twitter DM in under 24 hours!

A couple of scores on my hcp record used to calculate my initial index are wrong.

Their reply was as shown below...

 

[AliMc]

Well, I got a reply to my Twitter DM in under 24 hours!

A couple of scores on my hcp record used to calculate my initial index are wrong.

Their reply was as shown below...View attachment 33616

Sent a DM on Twitter at 19:08 and got a reply at 20:20, issue being investigated now ?

 

[KenL]

I'm still getting nowhere with this. No response from SG. I've been a defender of theirs over the last few years but this whole migration to WHS and their app has been pathetic.

Why would you have defended them? Their rep has never been great.

 

[AliMc]

Sent a DM on Twitter at 19:08 and got a reply at 20:20, issue being investigated now ?

I got a reply on Twitter yesterday and all issues now fixed, maybe the best way to contact them

 

[AliMc]

Took your advice and DMd them. Got a reply straight away and the issue fixed in a few mins. Seems that’s the best approach to take.

Good, a few folk at my club have done so and had a positive result

 

[KenL]

Don’t want to take this thread on a tangent so will just say that much of the criticism levelled at them was unjustified.

No it wasn't. Implementation of new system has been a farce.

 

[KenL]

Agreed but I was referring to a lot of the crap thrown in their direction over the last few years.

Ah, OK.

 

[KenL]

I'm playing today and going to try out the SG app for scoring. Been using the Intelligent Golf one so far but friends have reported this week there have been problems getting the slope wrong for our course.

 

[KenL]

How'd it go?

It worked perfectly. Really nice clear score entering system.
Weird signing at the end where you have to get someone to sign on your phone to verify.
Seems wrong in covid times!

On the golf, poor 81 on such a glorious day.

 

[patricks148]

just had a email from the club saying despite going over it with SG many times, they still have issued the wrong handicaps due to them keep using the wrong slope and course rating, despite this being highlighted to them by the club!!!

so the club are going to Re do them all themselves over the next few months..

you couldn't make it up