I get that he may not have known it was adjustable but once pointed out and the fact that this was then mis-sold I had hoped for some reasonableness. It has no adjustable Ping tool so perhaps a conrtibution to cover this. I suppose I posted as much as a warning to others. Ebay gives you so much more protection.Agree, in this instance, it is perfectly possible that the person did not know it was adjustable. Not everyone looks into these things. Could have just walked into an American Golf or similar, tried it, liked it and bought it without ever checking or knowing that it could be changed. Certainly how I have bought putters before, picked it up off the rack, tried it on the putting green and bought it with no advice or interaction.