I Hate Amazon

[GB72]

Did a load of Xmas shopping through Amazon and waited as all of the delivery dates passed with nothing arriving. Gave it a few more days because of the snow, nothing, so spent an hour on the phone to them tonight as there are certain items that I need shortly. Never been more frustrated.

They apologised but the snow had caused delays with all of their delivery companies, especially Royal Mail. Ok, I said, what are you going to do to sort this? The response was to send out another one. Now call me stupid but if the first parcel is caught in gridlock at the post office, the second parcel is going to get stuck at the back of the queue and take even longer to arrive. However much I explained it I could not get the message across. Their response was, well our delivery estimate says it should be there by Wednesday if we send it today. This is, of course, the same delivery estimate that told me that most of my order would be here by 30th November.
Having worked my way up the chain of command, the outcome was that a company the size of Amazon have absolutely no idea when items are going to arrive but, basically, unless all of their delivery agents put on loads of staff to clear all of their backlogs then there is a strong chance that alot of people are going to be disappointed come Xmas. There is no contingency, nothing.

Looks like I am going to have to hit the shops next week which is exactly what I was trying to avoid.

 

[Smiffy]

Hardly Amazons fault though is it??? What did you expect them to do, jump in a car and drive the stuff round personally????


Been dealing with Amazon for 10 years now, bought loads of stuff and have never, ever had a problem. Apart from once where it seems some scrote working for the post office recognised the fact that there was a DVD boxed set in the package and he fancied it. Didn't arrive. But Amazon sent out a replacement immediately.
I can't see how you can blame Amazon in this instance

 

[Dodger]

With Smiffy on this,surely it is down to their shipping agents?

I ordered a part for my car on November 28th and was told that it would be with me by the 1st December but it didn't arrive so called the company up on Thursday who in turn tell me that it left them on the 29th (on checking these facts they are correct)............they tracked the parcel (and gave me the parcel ref so I can do the same)and lo and behold it is STILL stuck at the Parcelforce depot in Stoke!!
I contacted Parcelforce to be told that we have apparently had dreadful artic weather.



Not the suppliers fault so shooting them is unfair.

 

[vig]

Had a new moby shipped next day delivery through UK mail.
It was due to be delivered 1st December.
Was told that it had been out and back to the depot 3 times as access was impossible.
My road was cleared of snow by the snow plough on day 2.
Anyhow, got to Tuesday this week and I finally lost it with them, eventually given the telephone number of the driver and I went to meet HIM to get the package, he was in the cafe in Morrisons supermarket. Proper tw@t!!!!, said he kept getting stuck. Now I have some sympathy if this had been the case but ALL the bus routes and minor roads were cleared and the side streets were accessible if the lazy git had got off his arse and walked up them.

BTW I ordered from Amazon on Monday evening and the postie duly delivered it yesterday morning so some are getting through.

 

[doubletripledouble]

If it was coming from the Amazon depot in Glenrothes, i'm pretty sure it would be stuck for the best part of a week. The roads up here are just getting back to normal.

 

[Ethan]

I have always found Amazon to be pretty good, but some of the shippers are terrible, and I don't think there is a great deal Amazon can do about it.

 

[SharkAttack]

Had a new moby shipped next day delivery through UK mail.

Has he died? And I used to love his music too. Whats the new one sound like?

Shark

 

[Yerman]

I have always found Amazon to be pretty good, but some of the shippers are terrible, and I don't think there is a great deal Amazon can do about it.

Change shippers....doh.

 

[USER1999]

I am awaiting Mrs Mogs present. Log into tracking on Fri, 09.30 in Wembly depot. 09.40 out for delivery, 10.00 back in Wembly depot. We have no snow, and it is to be delivered to work. Goods in is open. Nope, not seen anyone trying to deliver. Useless.

Not Amazons fault, but annoying none the less.

 

[Ethan]

I have always found Amazon to be pretty good, but some of the shippers are terrible, and I don't think there is a great deal Amazon can do about it.

Change shippers....doh.

Perhaps I should have said that all the shippers, except the really expensive ones, screw up from time to time. D'oh!

 

[GB72]

OK I know that the problem is not of Amazon's making but I would not have thought it to much to expec a massive online company to have a 'plan B' to put in place when there are delivery problems, especially at Xmas. Also the ony warning is that deliveries may be a couple of days late when the problem is far greater than that.

 

[HomerJSimpson]

Can't blame Amazon and I can't really see what changing shippers will do. We've had poor weather and everything has been slowed down. I only got my GM through the door on Thursday (after I bought a copy on Wednesday) and I'm afraid you'll just going to have to accept that there is a backlog

 

[richart]

Must admit i have never had a problem with Amazon.

 

[bigslice]

Can't blame Amazon and I can't really see what changing shippers will do. We've had poor weather and everything has been slowed down. I only got my GM through the door on Thursday (after I bought a copy on Wednesday) and I'm afraid you'll just going to have to accept that there is a backlog

sorry homer but your last statement is mental. you couldnt wait for the mag that you have already paid for to be deliverd, so you went and bought one!!!!! hope you dont work in the finance department at the hospital that you think you may lose your job in. as a north of the border fellow, my gran always says 'look after the pennies cos the pounds will look after themselfs'

ps i hope your job is safe.

 

[Oddsocks]

With smiffy and all the others here although I feel your pain beleive me.

During the snow I didn't order no stock for work as it would have sat in delivery depo's across south London as my location is quite remote and vans could not get in. We had no deliveries from Tuesday 1st right through to the Saturday. 

Come Monday I wack a load of orders in with the suppliers on next day postage and from 18 delivers due, some of which were/are multi consignments one delivery turned up Friday. After speaking with my regular drivers for business post, Dpd, fedex, interlink, Dhl abd ups every driver stated that the branches were totally gridlocked with parcels that couldn't be delivered by drivers, but because most main access roads motorways and a roads are clear branches are still getting their bulk deliveries from the central hub.

I spoke to Dpd as a first point of call ad I'm working on about 15 boxes being there and got thus response;

" we can confirm your items are at this depo as they show as scanned in, but unfortunately due to sheer volume we are unable to locate them as we are stacked with a backlog of parcels.  We have employed additional depo shift workers and requested our drivers work until 8/9pm with them starting an hour earlier in the mornings to move the backlog.  Some drivers will also be working Saturday's and Sunday's until it's cleared"

The other night my normal Dpd driver worked until 9:30 just to try and coin in the over time and clear backlogs but at 4pm on Friday no one from any courier could give a delivery date.

Like amazon no doubt got with you( and I understand your frustration) I run a mail order company and I have been flooded with "where is my order" phone calls. It's worse for the supplier having their hands tied and not being able to offer any answers I can assure you 

 

[viscount17]

In total contrast T-mobile managed to get it right. New mobile ordered Friday, delivery due Monday, arrived this morning.

 

[Oddsocks]

Yes but with respect it was sent after a week after the snow and they normally deliver on a scooter, can see some make shift pizza boy getting 18 30kg boxes on hes vespa

 

[DMC]

Have used Amazon many.many times and heave never had any problems.

 

[vig]

OK I know that the problem is not of Amazon's making but I would not have thought it to much to expec a massive online company to have a 'plan B' to put in place when there are delivery problems, especially at Xmas. Also the ony warning is that deliveries may be a couple of days late when the problem is far greater than that.

They have a plan B and a sure fire guarantee Xmas delivery, Santa will deliver, you can be sure of that

 

[GB72]

Looks like the problem with deliveries is pretty bad. Now no orders being taken at all for areas of Scotland as no guarantees of arrival before Xmas.

http://www.bbc.co.uk/news/uk-scotland-11980827

OK, now I admit nothing can be done about it as this is across the board. Tha said, it would have been nice if Amazon could have come clean about the extent of the problem in the first place.