rudebhoy
Q-School Graduate
Booked a week in August at a brand new 5* hotel in Corfu. It opened on 1st May, and the reviews have been terrible! Was hoping it was just teething issues, but 2 months later, the reviews were no better and the problematic issues were not getting addressed.
Went into TUI shop at the weekend to see what our options were. We couldn’t see a suitable alternative in Corfu, but had seen somewhere in Cyprus that looked ideal. Girl in the shop told us it was impossible to change as it would be treated as a cancellation and we would lose 90% of what we had already paid.
We came away resigned to having to stick with our original booking. I then decided to try phoning the call centre just to see what they said. Explained the situation, the agent says please hold while I calculate the cost to change. She came back 2 minutes later and said the cost to change was £120! Snapped her hand off
So a good outcome but am narked at the girl in the shop giving us such a bum steer.
Went into TUI shop at the weekend to see what our options were. We couldn’t see a suitable alternative in Corfu, but had seen somewhere in Cyprus that looked ideal. Girl in the shop told us it was impossible to change as it would be treated as a cancellation and we would lose 90% of what we had already paid.
We came away resigned to having to stick with our original booking. I then decided to try phoning the call centre just to see what they said. Explained the situation, the agent says please hold while I calculate the cost to change. She came back 2 minutes later and said the cost to change was £120! Snapped her hand off
So a good outcome but am narked at the girl in the shop giving us such a bum steer.