Goodbye T-mobile - Hello ?????

[viscount17]

I've been on a long running contract with T-mobile which has been extended a couple of times. Instead of taking a new phone I've had reductions on the price instead so I was down to a £10/month FlexT deal which gave me £35 a month which I could split between calls and texts.
Just got the latest bill - b******* have doubled the cost, no notice, nothing - just 'we'll be billing you £20'. Well they're now going to lose a 10 year customer.

Question is who and what. I use the phone almost exclusively for calls/texts, occasionally use the camera but it's not very good (current phone is a Nokia 5300 which is getting a bit creaky). Don't use it for the web though I wouldn't mind having maps. I also don't mind paying a bit more.

Also should I get the pac code straight away (I haven't contacted T-M yet) as I need to keep my number, it's too complicated otherwise.

 

[Smiffy]

I've got a sim only deal with Vodafone costs me £10.00 a month. For that I get about 500 texts and about 100 free minutes. Phone is nothing fancy, a Nokia 6303i that I bought brand new off of the bay for about £70.00. Has a camera, mp3 player, radio and bluetooth but the latter is the only thing I've ever used!
Ideal for me.

 

[SharkAttack]

Have you tried phoning them? My broadband is with Madasafish and they never contact me before the special reduced rate finishes, so if I forget the deal goes back up until I call and the give me a better deal or at least match the old one and credit me with the extra I paid.

Shark

 

[viscount17]

sharkattack, usually I'm inundated with calls & texts months before it's due, usually trying to push the latest, bling thing at a vast increase of course. this time - zip

 

[drawboy]

Loyalty isn't worth it, every year I change provider and contract that way I get the newest phones and get the best deals going.

 

[Aztecs27]

Vodafone or O2. Probably the latter. Any of the others aren't worth a look in imho.

 

[HomerJSimpson]

HID wanted to look for a decent package upgrade and contacted 3 but was told they aren't doing any special deals for existing customers until after Christmas. I guess the moral is that once they've got you and you're paying every month you're out of mind until you do something about it

 

[viscount17]

Phoned them this morning. According to them I've been receiving a £10 loyalty bonus every month but now the contracts expired it's ended.
Not what I was told when I got the contract, I was told it was flat rate.
Upshot I get a new phone included in a £10/month contract and the current bill chopped back to £10. Not the greatest/latest phone in the world but all I need.
Could maybe have done a bit better elsewhere but I don't have to go through the hassle.

 

[SharkAttack]

Put a reminder in your diary for next year and I won't have to tell you to phone them