virtuocity
Tour Winner
I have often been lured to this company's website, due to their cheap golf club prices, but have resisted buying anything from them due to some horror stories relating to customer experiences.
I fancied trying out some irons with graphite shafts and knew that the grips on my Rocketbladez had around one more season of life left in them before I would have to replace.
This saw me take the plunge on a set of Speedblades (next model up in the TM range) with graphite shafts at a stunning low price of £199 from said company. Paid online and awaited delivery info.
I received an email from the company (no staff member name) simply stating, "We don't have any, try SLDR irons?".
I told them that I had paid for the Speedblades and asked if he could check.
I was told (full reply), "You will either get what you want or a refund".
I considered my options and as I really liked the SLDRs as well, I told him to send me them. They were at a crazy price of £170 so I told him to send me some Srixon balls to make up the difference, if they didn't have Speedblades.
Received a reply (in full), "on the way".
Had to clarify whether he was sending the SLDRs or Speedblades and was told, "on way sldr with balls".
After 2 working days, I received my full set of SLDR irons, with balls (Srixon AD333 x 12 and AD333 Tour x 12) in some of the best packaging I'd ever seen- had foam dividers for the shafts, heads and grips.
Also sold my Rocketbladez for £150 on eBay, which means I've traded up to a new set of irons, two models down the line, with graphite shafts and 24 good quality balls for £50. Delighted with the deal.
The moral of the story is that yes, this company are legit, but that their way of conducting online sales is very unorthodox and sub-par compared to other firms.
However, I believe that you can't expect to pay Primark prices and receive Harrod's customer service and this is very true of my experience.
Ultimately, I wish the store was closer and this would have been sorted in a day. I wish they offered a customer telephone number, but they don't.
You can make your own mind up whether you'd consider buying from this company. For me, price was the most important consideration here, and, if in the same position in future, I wouldn't hesitate to buy from Golf Depot again.
I fancied trying out some irons with graphite shafts and knew that the grips on my Rocketbladez had around one more season of life left in them before I would have to replace.
This saw me take the plunge on a set of Speedblades (next model up in the TM range) with graphite shafts at a stunning low price of £199 from said company. Paid online and awaited delivery info.
I received an email from the company (no staff member name) simply stating, "We don't have any, try SLDR irons?".
I told them that I had paid for the Speedblades and asked if he could check.
I was told (full reply), "You will either get what you want or a refund".
I considered my options and as I really liked the SLDRs as well, I told him to send me them. They were at a crazy price of £170 so I told him to send me some Srixon balls to make up the difference, if they didn't have Speedblades.
Received a reply (in full), "on the way".
Had to clarify whether he was sending the SLDRs or Speedblades and was told, "on way sldr with balls".
After 2 working days, I received my full set of SLDR irons, with balls (Srixon AD333 x 12 and AD333 Tour x 12) in some of the best packaging I'd ever seen- had foam dividers for the shafts, heads and grips.
Also sold my Rocketbladez for £150 on eBay, which means I've traded up to a new set of irons, two models down the line, with graphite shafts and 24 good quality balls for £50. Delighted with the deal.
The moral of the story is that yes, this company are legit, but that their way of conducting online sales is very unorthodox and sub-par compared to other firms.
However, I believe that you can't expect to pay Primark prices and receive Harrod's customer service and this is very true of my experience.
Ultimately, I wish the store was closer and this would have been sorted in a day. I wish they offered a customer telephone number, but they don't.
You can make your own mind up whether you'd consider buying from this company. For me, price was the most important consideration here, and, if in the same position in future, I wouldn't hesitate to buy from Golf Depot again.
