Max Pickle
New member
Hi everyone,
First time poster here. I might just be venting or maybe just seeking some sort of second opinon but two weeks ago I ordered some custom Mizuno JPZ Irons from Affordable Golf. I was notified 4 days later that the standard version was out of stock until end of July so enquired about upgrading to the Pro version. It had been a 50:50 decision for me so rather than opting for the safe option this forced my hand and I went for the Hot Metal Pros - wish me luck on the course. The extra was paid via a second invoice and at the time I asked for an update on expected delivery but nothing was recieved. Eventually about a week later I rung them to be told end of this week with us and with you early next week. All okay so far if a little slow - maybe this is normal for golf - I would not know.
Then the very next day I was told, via email, my clubs would be delivered the following day (Thurs), so I cancelled a tee time, moving it to the following day (Fri), and waited at home expectedly.
Now this is where it gets interesting. The clubs arrived and I open the box to find a 7 piece set of left hander Mizuno Pro 241 on graphite shafts. Remember my order was for a 6 piece set of right hander Mizuno Hot Metal Pro 923s on steel shafts! Since then I have contacted AG and it seems to have been almost impossible to make progress towards a resolution. The clubs and paperwork in the box are wrong. The label on the outside of the box is correct - it shows my club order. Affordable Golf cover this label upon receipt with them and then post them onwards. Someone, somewhere is either waiting for clubs or looking at a pair of right handers! I have been asked to send photos which I did last week. Then chasing up this morning I suggested we could possibly get the ball rolling by them collecting the incorrect set and their response was to ask me how I would like to do this. I explained it was not my responsilbility to return incorrectly sent clubs and they should arrange collection. I've now been asked to provide more photos - like the previous ones didn't show the problem clear enough!
Is this normal and am I just expecting too much. Affordable Golf don't seem to be very proactive and are just pushing everything onto Mizuno. Mizuno seem a bit chaotic.
Thanks for taking the time to read this.
Max
First time poster here. I might just be venting or maybe just seeking some sort of second opinon but two weeks ago I ordered some custom Mizuno JPZ Irons from Affordable Golf. I was notified 4 days later that the standard version was out of stock until end of July so enquired about upgrading to the Pro version. It had been a 50:50 decision for me so rather than opting for the safe option this forced my hand and I went for the Hot Metal Pros - wish me luck on the course. The extra was paid via a second invoice and at the time I asked for an update on expected delivery but nothing was recieved. Eventually about a week later I rung them to be told end of this week with us and with you early next week. All okay so far if a little slow - maybe this is normal for golf - I would not know.
Then the very next day I was told, via email, my clubs would be delivered the following day (Thurs), so I cancelled a tee time, moving it to the following day (Fri), and waited at home expectedly.
Now this is where it gets interesting. The clubs arrived and I open the box to find a 7 piece set of left hander Mizuno Pro 241 on graphite shafts. Remember my order was for a 6 piece set of right hander Mizuno Hot Metal Pro 923s on steel shafts! Since then I have contacted AG and it seems to have been almost impossible to make progress towards a resolution. The clubs and paperwork in the box are wrong. The label on the outside of the box is correct - it shows my club order. Affordable Golf cover this label upon receipt with them and then post them onwards. Someone, somewhere is either waiting for clubs or looking at a pair of right handers! I have been asked to send photos which I did last week. Then chasing up this morning I suggested we could possibly get the ball rolling by them collecting the incorrect set and their response was to ask me how I would like to do this. I explained it was not my responsilbility to return incorrectly sent clubs and they should arrange collection. I've now been asked to provide more photos - like the previous ones didn't show the problem clear enough!
Is this normal and am I just expecting too much. Affordable Golf don't seem to be very proactive and are just pushing everything onto Mizuno. Mizuno seem a bit chaotic.
Thanks for taking the time to read this.
Max