ClubV1 Handicaps not downloading overnight from Scottish Golf

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BunkerNotTrap

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Is anyone else having problems with ClubV1 failing to download Handicap Updates overnight from Scottish Golf? Our last overnight update was a week ago (early hours of 13th Sept).
Also, not all Scores entered into the PSI terminal are being automatically forwarded to Scottish Golf for Handicap record processing & update - many have to be forced through on a "try again" basis.
ClubV1 have logged a Fault ID but have completely failed to provide any update communication. Any request for an update meets with "We are communicating with Scottish Golf in order to help resolve the CDH/WHS syncing issues that have arisen in the past few days. As soon as there’s an update we will contact you via the contact details logged on the support ticket."

Their website has no advisory banner/notice to make Clubs aware there is an issue, & clearly any Club competitions run since Tue 14th will be based on inaccurate Handicaps unless Clubs are aware there is an issue and deals with it themselves. We ran an Open competition & had to individually check over 100 Handicaps on the Scottish Golf CDH Database early on the morning of the competition and manually sync each Player's Handicap to get it up to date on the Club's ClubV1 Players' record. It was only when a visiting competitor in the Open contested the Handicap they had been given because it didn't agree with their Handicap on ClubV1. They then checked their Handicap on the Scottish Golf App & realised their ClubV1 system was out of date. Sounds like its not just our Club that is affected.
 

BunkerNotTrap

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Well well well, within 12 hours of posting this question, the overnight download of Handicaps from Scottish Golf by ClubV1 took place at 04.52am this morning.
 

BunkerNotTrap

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Looks like ClubV1 are having problems again. No Scottish Golf Handicap download overnight has taken place for the past 3 days, and random competition scores are not being submitted to Scottish Golf for update.

On the bright side, ClubV1 have at last posted an advisory notice on their website acknowledging the problem!
 

mikejohnchapman

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Saw a pop-up on V1 today saying this had now been fixed. A problem with the Scottish Golf hosting provider not allowing Club V1 to access the system apparently.
 
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