clubhousegolf direct

Just be sure to read the small print, also shop round for the best price then email their sales account to get the best deal.

They are very good, really helpful just call you SIR way too much when you visit the store.
 
Bought a complete new set of irons, woods, putter and bag as I have taken up golf again. Went away on holiday hoping to enjoy lots of golf only too have the bag start too fall apart.

Not a problem I thought until I took it back too be told that it would need too be sent off and looked at, when I pointed out that this wasn't really very good customer service the staff changed too we've had your money and now you don't matter mode. I have now been told that as this was outside the statutory 28 days (hard too return faulty goods when you're away on holiday) no refund is due, I have been offered a new bag (not needed as I had to purchase one when away) or a credit note which seeing as I will not give them any more of my business is rather pointless.

The happy upshot is that already two friends who previously spent large sums will not not shop there and I will actively tell as many people as possible too avoid.

You have been warned
 
Happy hacker said:
Bought a complete new set of irons, woods, putter and bag as I have taken up golf again. Went away on holiday hoping to enjoy lots of golf only too have the bag start too fall apart.

Not a problem I thought until I took it back too be told that it would need too be sent off and looked at, when I pointed out that this wasn't really very good customer service the staff changed too we've had your money and now you don't matter mode. I have now been told that as this was outside the statutory 28 days (hard too return faulty goods when you're away on holiday) no refund is due, I have been offered a new bag (not needed as I had to purchase one when away) or a credit note which seeing as I will not give them any more of my business is rather pointless.

The happy upshot is that already two friends who previously spent large sums will not not shop there and I will actively tell as many people as possible too avoid.

You have been warned
Click to expand...

So here we have a resurrected 3 year old thread by a brand new poster who is questioning one of the best online retailers in the UK.

Suspicious?????
 
I have bought just abot everything from them and have always been excellent. I have had to exchange shoes as they had sent me the wrong size and again the turn around was very quick.

Great prices and have always provided me with a great service.
 
Happy hacker said:
Bought a complete new set of irons, woods, putter and bag as I have taken up golf again. Went away on holiday hoping to enjoy lots of golf only too have the bag start too fall apart.

Not a problem I thought until I took it back too be told that it would need too be sent off and looked at, when I pointed out that this wasn't really very good customer service the staff changed too we've had your money and now you don't matter mode. I have now been told that as this was outside the statutory 28 days (hard too return faulty goods when you're away on holiday) no refund is due, I have been offered a new bag (not needed as I had to purchase one when away) or a credit note which seeing as I will not give them any more of my business is rather pointless.

The happy upshot is that already two friends who previously spent large sums will not not shop there and I will actively tell as many people as possible too avoid.

You have been warned
Click to expand...

I wouldn't let that stop you from shopping with them. My Dad has just had the same issue - a Titleist bag where the umbrella holder fell apart after a couple of months. Sent it back, and he was told you can have a replacement bag or credit note after it was sent back to Titleist, which took an extra week.

Granted, he had a spare bag to use in that time.

I think they have to send it back to the manufacturer, to ensure it's not malice / mistreatment that has broken the item. Otherwise we'd all be ripping holes in our 6 month old bags to get a new one or better still to to get our money back. So I don't think getting a full refund for a product you've used for more than a month is out of order here.

We've had plenty of dealings with them, they've never disappointed. Just keep hold of the store credit, I'm sure you'll need new balls, gloves, clothes, clubs, towels, shoes, hats, grips, tees, socks, belts, baselayers or SOMETHING soon that you can get from them??

EDIT: Didn't even REALISE this thread was 3 years old! Sounds like someone has a grudge against them!!
 
To be fair it may well be that HH has had a bad experience then googled the company and found this thread. If you do Google the company it does come up 3rd so wouldn't be hard to stumble upon even if it is 3 years old.
 
Happy hacker said:
Not a problem I thought until I took it back too be told that it would need too be sent off and looked at, when I pointed out that this wasn't really very good customer service the staff changed too we've had your money and now you don't matter mode. I have now been told that as this was outside the statutory 28 days (hard too return faulty goods when you're away on holiday) no refund is due, I have been offered a new bag (not needed as I had to purchase one when away) or a credit note which seeing as I will not give them any more of my business is rather pointless.

The happy upshot is that already two friends who previously spent large sums will not not shop there and I will actively tell as many people as possible too avoid.

You have been warned
Click to expand...


They offered you a new bag or a credit note, how is that bad customer service? When I had problems with my I20/25 irons they had to be sent away. Retailers cant just take things on face value.

I dont really know what else you expected to happen.
 
Great company, I use them all the time. probably my favourite out all the online golf sites, they always have cracking deals!

To the poster complaining, you were offered a new bag or a credit note, I think that's pretty good outwith your 28 days. Take the credit note and buy some new balls, simples!
 
What is it with all these old threads getting dug up. One about poor customer service seems very strange as it must have been resolved one way or another by now. I've used the company in question and never had any issues
 
HomerJSimpson said:
What is it with all these old threads getting dug up. One about poor customer service seems very strange as it must have been resolved one way or another by now. I've used the company in question and never had any issues
Click to expand...
That's already been answered. The guy probably googled them and this thread came up. Nothing suspicious about that, it's how the internet works!
 
Not beyond the realms if a company has really annoyed you. I must admit I did the same with a local garage that seemed to get a load of positive comments on an Audi TT forum. I used them and got the worst service you could possibly imagine and their attitude was pathetic. As such I created a profile on a number of TT forums to give my own experience and slag them off as much as possible (from my own experience) as I felt it was justified.
 
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