clubhousegolf direct

[matt71]

if this is the same company who have a huge shop in Eccles Manchester then you are ok! never bought online with them but service in store is superb.

 

[Happy hacker]

As some have suggested yes I did google and found these threads.

Didn't realise the cut and paste wasn't allowed.

The fact remains they haven't dealt with this in a very professional manner and the totally condescending manner in which I was spoken too in store was what drives this. The way they have blindly stuck to the rigid 28 policy despite the fact I was away and unable too return, it is just a very poor experience.

 

[Siren]

As some have suggested yes I did google and found these threads.

Didn't realise the cut and paste wasn't allowed.

The fact remains they haven't dealt with this in a very professional manner and the totally condescending manner in which I was spoken too in store was what drives this. The way they have blindly stuck to the rigid 28 policy despite the fact I was away and unable too return, it is just a very poor experience.

They offered you a new bag or a credit note..... what else do you expect ?

 

[Deleted member 15344]

This a joke right ?

Clubhouse Golf are alongside Function 18 as superb online retailers

And how can you complain when they offer a new bag or a credit note ? That again is good customer service

What more did you expect ?

 

[GreiginFife]

Order from CHG regularly and never an issue. I fail to see your issue to be honest as you were away on holiday during the 28 day period, not CHGs fault that you were away, they don't dictate your holiday schedule.
Credit note or replacement is fair enough and good service in my opinion.

Contrary to your view, I will continue to be an advocatd for a good retailer.

 

[Smiffy]

Like I said on the other thread.
Change your name to Unhappy Hacker.
That would help

 

[Hacker Khan]

Used them many times as they do great offers on balls. Never had any problems and I'm sure they are the one web site that use the delivery company that give you a time to the nearest hour plus you can track your delivery on a map.

So in book they are excellent from my experiences with them.

 

[Karl102]

Great shop with great staff!!! It's like an Aladins cave for golfers and well worth a look in if your in the area. Just don't take your credit card!!!

 

[Green Bay Hacker]

Never had any problems with them. A couple of weeks ago I ordered a new driver at about 10pm on Friday and it was delivered by Sunday lunchtime.

 

[Stuey01]

Always my first stop online. Quick delivery and usually best prices available.

 

[HawkeyeMS]

Been warned about what? An excellent retailer offering you a credit note or exchange outside of the 28 day period. What did you expect, someone to fly out to you on holiday, personally sew your bag back together and then caddie for you for the week? I'm all for complaing about bad customer service but you've shown yourself up a bit with this one.

 

[need_my_wedge]

Never had any issues when I've purchased from them online.

 

[Smiffy]

The guy's a troll

 

[toffeelover]

Thanks for the feedback on these guys :thup:

Concerns well and truly put to one side, about to spend Xmas dosh on some wedges :whoo:

 

[matt71]

On a side note if you are after some galvin green gear and are local to the branch it is cheaper to buy instore than online!

Got a few bargains the other day 👍

 

[Foxholer]

Thanks for the feedback on these guys :thup:

Concerns well and truly put to one side, about to spend Xmas dosh on some wedges :whoo:

And I trust that you realise this is a very old thread - which, I believe, should actually give you more confidence!

 

[Hobbit]

On a side note if you are after some galvin green gear and are local to the branch it is cheaper to buy instore than online!

Got a few bargains the other day 

GG are changing their badging/logo next year, making it a little more visible for their incursion into the U.S. market. As a result, a number of outlets may well sell stock off a little cheaper...

 

[TheCaddie]

One of the best golf retailers in my opinion!!

 

[GreiginFife]

An old thread but for those with even remote doubts, I bought my hybrids, irons, wedges and my Bettinardi from CHG and the service was excellent. Even got a sleeve of balls with each order and a dozen with my irons. In fact it's just my driver and fairway that wasn't bought from them.

Just about to place a clothes order with them.

 

[needmoreclub]

Always my first 'port of call' when looking on the net for golf gear. A1 guys and service.