Car warranty

[HPIMG]

I am looking to buy my daughter an electric car, it’s a VW e-golf. The Car I’ve seen is 3 years old and as new it comes with 8 years warranty or 100k miles. I wanted to ask one I’ve seen says full service history but not done by dealer would this void the warranty?

 

[PJ87]

I am looking to buy my daughter an electric car, it’s a VW e-golf. The Car I’ve seen is 3 years old and as new it comes with 8 years warranty or 100k miles. I wanted to ask one I’ve seen says full service history but not done by dealer would this void the warranty?

I'm not sure to your question but the warranty is 3 years however 8 years for the battery side rather than the car side

I've seen posted as long as you get it serviced it's fine but I wouldn't like to bet on it

 

[Billysboots]

My understanding of many warranties is that they either require dealer servicing or specialist servicing with manufacturer’s parts.

For example, my Touareg is serviced at a VW specialist independent garage which uses VW parts. My warranty remains valid.

EDIT: The answer will lie in the warranty wording.

 

[GreiginFife]

Block Exemption rules prevent manufacturers voiding warranty where service intervals are observed.

As long as all parts (inc fluids) match or exceed OEM standards then there is no issue.

The rules were introduced to stop dealers forcing customers to use their services with threats of voiding warranty.

 

[PJ87]

Block Exemption rules prevent manufacturers voiding warranty where service intervals are observed.

As long as all parts (inc fluids) match or exceed OEM standards then there is no issue.

The rules were introduced to stop dealers forcing customers to use their services with threats of voiding warranty.

I bought an extended warranty for the vauxhall because it's a piece of dog poo build quality wise and unfortunately warranty direct expect a vauxhall service. Shame really they don't seem to understand that no service would actually be better than using them to service a car that forums have provided more answers to than their own mechanics

 

[GreiginFife]

I bought an extended warranty for the vauxhall because it's a piece of dog poo build quality wise and unfortunately warranty direct expect a vauxhall service. Shame really they don't seem to understand that no service would actually be better than using them to service a car that forums have provided more answers to than their own mechanics

They expect it but they cannot enforce it.

 

[GreiginFife]

The whole servicing myth is up there with the belief that your insurance firm decides where you get your car repaired in the even of an accident.

 

[PJ87]

They expect it but they cannot enforce it.

I'll remember that for the next car , this one shouldn't need another service before it's return to the lease company and the next will be a Kia with 5 years left on warranty so I'll bear that in mind

 

[GreiginFife]

I'll remember that for the next car , this one shouldn't need another service before it's return to the lease company and the next will be a Kia with 5 years left on warranty so I'll bear that in mind

Just talk to them about the Block Exception rule and watch them change their tune very quickly.

The whole point was to prevent reduction in customer choice. It sounds like your warranty provider has tried to do some back hand deal with manufacturers.

 

[jim8flog]

As per pauljames

The 8 year warranty is for the battery (but you need to read the small print for battery warranties)

The question anyway is what is a full service history on a 3 year old electric car. I have just bought a Peugeot and the service interval is 1 year (8k miles) then every 2 years (16kmiles)

 

[PJ87]

As per pauljames

The 8 year warranty is for the battery (but you need to read the small print for battery warranties)

The question anyway is what is a full service history on a 3 year old electric car. I have just bought a Peugeot and the service interval is 1 year (8k miles) then every 2 years (16kmiles)

Watch out on that one I had a row with my garage as I was told year 1 then year 3

But turns out it's year 1
Then year 2
Then year 4

Confirmed by vauxhall directly but they hadn't fully communicated to their dealers

Year one is an £90 inspection then year 2 full service then 4 etc

So rather than 1 3 5 it's year 1 2 and 4

 

[Bunkermagnet]

Having just had arguements and dealings with VW financial services/warranty department I would say they will try to avoid paying for anything and everything they can.
VW are nothing like they used to be, and their customer service is even worse.
Personally, I would buy her a Japanese car.

 

[Bunkermagnet]

The whole servicing myth is up there with the belief that your insurance firm decides where you get your car repaired in the even of an accident.

But if you want them to warranty the repair, and perhaps even provide the loan car you have to use the repair place your insurance says.

 

[GreiginFife]

But if you want them to warranty the repair, and perhaps even provide the loan car you have to use the repair place your insurance says.

No, you don’t. The repair centre warranties the repair.

My best mate runs an accident repair centre and is constantly fighting against this deep seated myth.

 

[Bunkermagnet]

No, you don’t. The repair centre warranties the repair.

My best mate runs an accident repair centre and is constantly fighting against this deep seated myth.

And my wife works for a motor insurance company and has many an issue to sort where people take the their repair to their chosen place rather than the insurance co's then expect the insurance company to cover anything that goes wrong after.

 

[GreiginFife]

And my wife works for a motor insurance company and has many an issue to sort where people take the their repair to their chosen place rather than the insurance co's then expect the insurance company to cover anything that goes wrong after.

None of the above negates the fact you can use any body shop you want. Any issues are taken up with the body shop who are required to warrant their work.

My insurance would want me to use Nationwide in Dunfermline and there is no way on this green earth that I would let those bell-ends near my car.

 

[Bunkermagnet]

None of the above negates the fact you can use any body shop you want. Any issues are taken up with the body shop who are required to warrant their work.

My insurance would want me to use Nationwide in Dunfermline and there is no way on this green earth that I would let those bell-ends near my car.

I didn't say you couldn't use your own repair place, just that the warranty your insurance company will put on repairs will be on the proviso you use their own repair centre. Often insurance companies will play a warrnty on repairs undertaken, but that is removed if you don't use their repair people. That was all.

 

[GreiginFife]

I didn't say you couldn't use your own repair place, just that the warranty your insurance company will put on repairs will be on the proviso you use their own repair centre. Often insurance companies will play a warrnty on repairs undertaken, but that is removed if you don't use their repair people. That was all.

But that's my point. It's the repairer that is required to warrant the repair, not the insurer. My mate's place offers 18 months on all panel work and 12 months on any paintwork.

If you use a good repair centre then you shouldn't have issues. That's why I would never use Nationwide as they are absolutely shocking.

 

[Bunkermagnet]

But that's my point. It's the repairer that is required to warrant the repair, not the insurer. My mate's place offers 18 months on all panel work and 12 months on any paintwork.

If you use a good repair centre then you shouldn't have issues. That's why I would never use Nationwide as they are absolutely shocking.

I could tell you plenty about Nationwide. Insurance companies tend to give a longer warranty on repairs than you friend, normally 2 years minimum (well , my wifes outfit do anyway).
It can also cause problems if there is an issue after the car is repaired "that wasn't there before", as is often said.

 

[GreiginFife]

I could tell you plenty about Nationwide. Insurance companies tend to give a longer warranty on repairs than you friend, normally 2 years minimum (well , my wifes outfit do anyway).
It can also cause problems if there is an issue after the car is repaired "that wasn't there before", as is often said.

Not sure if you have had a repair recently. Photos are taken of every angle of the car prior to work starting.

There’s no room for dodgy claims of “that wasn’t there” anymore.

My car is with BMW repair centre at the minute and I, and the 3rd party insurer, were sent 30 image files taken from all round the car. Damage I stated was caused in the incident was circled blue, all other damage (in this case just a front alloy) was circled green.