Big Problem with Sun Mountain H2NO bag

Sweep

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Ah I understand now - as the handle is on the top of the bag while on a trolley (or if a carry bag while on stand) then the loop is on the bottom
No. It's the "panel" at the top of the bag on the opposite side of the bag from the main handle. In this case it would be at the top of the bag facing out wards when on a trolley. I will post pics tomorrow and all will become clear.
in all honesty I cannot imagine that anyone who has one of these bags has not used it as a handle at some point.
 

Stuey01

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That's it. The bit with the Sun Mountain logo on.
You are obviously better than me at posting pictures :D

Oh, that's not what I thought you meant when I said it looks like a handle. I thought you meant the grab handle bit at the very top on the bag.
 

davidy233

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No. It's the "panel" at the top of the bag on the opposite side of the bag from the main handle. In this case it would be at the top of the bag facing out wards when on a trolley. I will post pics tomorrow and all will become clear.
in all honesty I cannot imagine that anyone who has one of these bags has not used it as a handle at some point.

On my bag there's two - one for umbrella further back and that one - think it's for a towel or bag tag - I've never thought of using anything but the real handles which are pretty solid
 
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I'm very surprised at Sun Mountain, I've only had 1dealing with them and they sorted my bag in no time..

I ( through AG) had to contact Sun Mountain a few weeks ago when 1 of the legs fell off My h2n0 stand bag, they sent me a new set of legs that just screw onto the bag within 3days of taking it back to AG.

Superb service and couldn't of been happier tbh.
 

TheJezster

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I've got to say, after looking at the photo of the little plastic loop and realising that's what you were talking about, I'm on the manufacturers side. It's not a handle and you broke it. It's not integral to the bag and won't have an impact on the bag itself. Personally, I'd get over it. You can't blame anyone else for that and certainly don't think you should expect them to replace it.
 

chrisg

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I've got to say, after looking at the photo of the little plastic loop and realising that's what you were talking about, I'm on the manufacturers side. It's not a handle and you broke it. It's not integral to the bag and won't have an impact on the bag itself. Personally, I'd get over it. You can't blame anyone else for that and certainly don't think you should expect them to replace it.

i dont think he's taking about the little plastic loop (towel hanger) I think its the bit to the left of that - described as a "panel" that you get get your hand behind.
 

NorfolkShaun

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If you mean the flat bit on the front that the bag strap passes through this should be fine for lifting imho.

My old Ping bag had one of these and I always used it for lifting / dragging in and out of my car with no issues.

Have to admit was thinking of the staff cart bag as a special treat for my 40th early next year but may think again now this sounds pretty awful service to me.
 

richart

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Mate of mine had a Sun Mountain carry bag, not sure of the model, and the grab handle around the top ripped off. He took it back to our Pro who said he would do what he could. The bag was well over a year old, but the problem seemed to be a design fault, as the latest model had a different handle.

Last week he got the latest model as a replacement. I am sure it is our Pro's intervention. My mate was very impressed especially as he is still using the old bag, and will keep the new one for later.

I had a similar problem with a travel bag which ripped around the handle. It was only a cheap one, but my Pro got me a top of the range Callaway one as a replacement. It is enormous and is known as the body bag amongst my mates.:eek: Perhaps it is sometimes better to buy through your Pro, than online.
 

chellie

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Have you considered talking to Sun Mountain directly and seeing what they say. Ultimately though your beef should be with AG as that is who your "contract" is with as they sold the bag

He'd have problems with AG sorting it out as he didn't buy it from them:)
 

Sweep

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I've got to say, after looking at the photo of the little plastic loop and realising that's what you were talking about, I'm on the manufacturers side. It's not a handle and you broke it. It's not integral to the bag and won't have an impact on the bag itself. Personally, I'd get over it. You can't blame anyone else for that and certainly don't think you should expect them to replace it.
Fair enough, as long as we are talking about the right part of the bag. This is not the towel ring. It is a "strap" with the Sun Mountain logo on it, fixed at both ends to the bag, with room to slip your hand under and lift the bag. It is integral to the bag. As others have said, if it's not a handle, it certainly looks like one.
 
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