Am I wrong?

[Papas1982]

Am after people’s opinions.

I decided with the upcoming trip to Scotland a waterproof bag was in order.
Yesterday I managed to find a Titleist stadry 5 for a bargain £129.99. As I have golf tomorrow I decided to get Ag to price match for collection today. They duly did so.

I went to collect it this evening and my local store refused it as the rival retailer had now sold out.

Imo they are out of order as I could have ordered it from either the original retailer, or themselves for delivery and got it at the lower price. In giving me the price match it’s my opinion that the rivals stock levels became irrelevant as they’d accepted a deal for my custom.

Thoughts?

 

[PhilTheFragger]

Contract is a contract, verbal still counts.
They didn’t say they would price match unless the other shops stock ran out.

Raise cain
I would

 

[Hobbit]

Depends how much you want to argue the toss with them. It could be argued that as you had previously agreed the price match you had entered into an inferred contract. It then comes down to proof/deniability. As they've already said they've changed their mind they are in fact saying yes we did agree it.

In reality, if they say do one there's not much you can do about it apart from escalate to head office.

 

[PJ87]

considering you can match the price.. buy online and have it saved in store for a pick up at a later date id say their wrong by a long way

btw cracking bag.. I got one second hand off ebay for £110 .. 3 months old.. amazing bag

 

[Deleted member 16999]

Mate, send elmoag a pm on here, works for AG head office and is very helpful.

 

[Bunkermagnet]

The range and shop in Chatham , where Discount Golf Store operate is closing on the 31st March. They are currently doing up to 60 or 80 % off everything. (I cant find the email detailling the exact figure)
It might be worth giving them a ring and see what they have.

 

[Papas1982]

The range and shop in Chatham , where Discount Golf Store operate is closing on the 31st March. They are currently doing up to 60 or 80 % off everything. (I cant find the email detailling the exact figure)
It might be worth giving them a ring and see what they have.

Thanks. I’m heading that way over the weekend so may be a good idea. I’ve escalated it and currently awaiting a response. Hopefully they’ll see sense. Have used Canterbury many times before with no issues tbf. Didn’t recognise either of the staff members.

 

[Bunkermagnet]

Thanks. I’m heading that way over the weekend so may be a good idea. I’ve escalated it and currently awaiting a response. Hopefully they’ll see sense. Have used Canterbury many times before with no issues tbf. Didn’t recognise either of the staff members.

As stuff is going there, I would phone them and see what they have left and at what price. They have also now stopped opening Sundays.

 

[davemc1]

Hotgolf in Chester have them for that price mate. They should deffo price match them

 

[Papas1982]

Hotgolf in Chester have them for that price mate. They should deffo price match them

Cheers

Just had a look, it appears to be the standard bag at that price. I’m after the Waterproof.

 

[anotherdouble]

Dave PM elmoag. He works for AG and maybe able to help you sort something. He seems a decent fella from his posts on the double trade in thread

 

[patricks148]

bag aside its good news that week for us, guaranteed not to rain now you have splashed out for a waterproof bag.

when were you coming up again might book a few days off to enjoy the sunny weather

 

[HomerJSimpson]

Dave PM elmoag. He works for AG and maybe able to help you sort something. He seems a decent fella from his posts on the double trade in thread

Sounds like a sound starting point and then go to social media if you aren't happy with the outcome (give him chance to look into it and come back first)

 

[Papas1982]

I’ve messaged their pricematch team. They’ve made the deal so will give them a chance to refer it initially.

Patrick, I’m up in March for the turnberry meet. If buying a bag guarantees sunshine I’m willing to make the sacrifice!

 

[spongebob59]

Sounds like a sound starting point and then go to social media if you aren't happy with the outcome (give him chance to look into it and come back first)

Had a similar situation with richer sounds a few weeks back when I asked them to price match a soundbar. Difference was they called me back to say the site I had asked them to match now had the item in stock and would be happy to go ahead and took a bit more off to beat that price.

That's what I call customer service.

 

[Deleted member 17920]

Am after people’s opinions.

I decided with the upcoming trip to Scotland a waterproof bag was in order.
Yesterday I managed to find a Titleist stadry 5 for a bargain £129.99. As I have golf tomorrow I decided to get Ag to price match for collection today. They duly did so.

I went to collect it this evening and my local store refused it as the rival retailer had now sold out.

Imo they are out of order as I could have ordered it from either the original retailer, or themselves for delivery and got it at the lower price. In giving me the price match it’s my opinion that the rivals stock levels became irrelevant as they’d accepted a deal for my custom.

Thoughts?

Papas, if you don’t get what you want from AG and you can wait till Turnberry send me an Email with what you want and I will see if I can get you one from our shop.

 

[Papas1982]

Papas, if you don’t get what you want from AG and you can wait till Turnberry send me an Email with what you want and I will see if I can get you one from our shop.

Cheers mate, I’ll keep ya posted. I’m sure I’ll get it sorted. New seasons bags coming out atm so expect price drops elsewhere will sort it one way or another.

 

[HomerJSimpson]

Had a similar situation with richer sounds a few weeks back when I asked them to price match a soundbar. Difference was they called me back to say the site I had asked them to match now had the item in stock and would be happy to go ahead and took a bit more off to beat that price.

That's what I call customer service.

Indeed. Shows some can get it right. Interesting to see if AG sort it. Sure they will

 

[chrisd]

Elmoag is AG'S main guy on here and is high up the ladder. He sorted out a problem for me on an occasion a while back, I'm sure he'll help. I'm sure I gave his mobile number if he doesn't respond to a pm

 

[TreeSeeker]

I'd say this is an easy one, they definitely should price match it for you, since you checked first they cannot stand behind "store x is now out of stock" since you could have bought it at the time you made the decision to go with their price match.

I've argued far more trivial price match issues before so stick with it.