A big thanks to.......

[bobmac]

Nick from British Gas.
I arranged a service for my boiler for yesterday.
Not the usual thing about sometime on Wednesday or even am/pm.
I was given the choice of 8-10, 10-12, 12-2 etc.
I opted for 8-10.
07.55 I get a phone call saying he will be arriving about 8.30. On the dot he turns up.
Gets to work and chatting away it turns out he's an injured golfer.
Out comes the you-know-what
It turns out he's like the Queen, he doesn't carry cash but promises when his shoulder clears up, he'll be buying one.
So although I let him leave without one (I must be getting soft) I feel confident there's another fan in the world.

But well done to British Gas for their booking system and phoning ahead.

Do other companies do this also?

 

[john0]

You should have gave him a putting lesson while he was there, would have knocked a couple of quid of the Britsh Gas bill

I had Virgin (Virgin Media that is unfortunately, not a young large breasted blonde ) out on Tuesday and the best time they could give was between 13:00 & 18:00. Granted they turned up at 13:30, but didnt phone beforehand like they were supposed to.

 

[Oddsocks]

companies seem to be getting more organised bob.

The courier i use at work not sends a text to my customers at 8am wishing them good morning from our company giving them a 1 hour window slot and advising if this is not suitable that can rebook the delivery for any of the next 3 days without charge just by text reply.

I also had to get a replacement iphone a few weeks back (dropped the 4 and shattered the screen 3 days old) and orange had one to me at 6pm on the following day which was a sunday, they gave me a 2 hour window of 6-8pm as it was a sunday so i was dam impressed considering i broke it and phoned them at 8pm saturday night

 

[bobmac]

considering I broke it and phoned them at 8pm saturday night

If you broke the phone, how did you p.......
Never mind

 

[Oddsocks]

dropped it and it landed on the corner. for a phone thats meant to have a screen 30% stronger than the 3g / 3gs model, it still shattered like bone china!

I could still see the screen but wasnt ideal to use it, glass in teh ear is never a good idea.

I dont know if i was more p**sed that i broke it, or the fact my replacement come as a 16g one so i had to arange another as my original was the 32.

 

[viscount17]

had to get Virgin in to fix the phone, which would neither send or receive. 'You can have 8 - 12 or 1 - 6', I chose 8 - 12 on the Saturday, which is something. But when he arrived unannounced at 10, he said 'I did call but you didn't answer . . . .

and I can't be bothered with couriers, worse than useless.
'you weren't in when we called, you can choose another delivery day but Monday to Friday 8 - 4' - I work ffs! 'you'll have to collect from the depot' - 50 mile round trip (they all seem to be based in Peterboro') and only open til 12 on a Saturday, and if you don't collect within a week they send it back!

at least the PO leave it at the parcel office, less than a mile away.

 

[bobmac]

I had to arrange another as my original was the 32g.

Aren't you posh

 

[bobmac]

My favourite customer service moment was when I moved house about 10 years ago.
I phoned round all the usual people to tell them of my change of address and all was fine until it came to the electricity board.

Me. I've moved house.
Her. I'll send you a form.
Me. Cant I do it over the phone?
Her. No
Me. Why not?
Her. It's for security.

After 5 minutes of "discussion"

Me. Ok, what do you want.
Her. Just give me your new address and I'll send you a change of address form

 

[AuburnWarrior]

Virgin called me and said:

"Hello, I'm calling from Virgin. I'm calling regarding your account. Can I have your password?"

No, I say. I've no idea who you are!

"I'm calling from Virgin. Can I have your password?"

How do I know you're from Virgin?

"Because I just told you that I'm calling from Virgin!"

But I don't know that you're from Virgin! You could be calling from anywhere!

"But Sir, I've just told you that I'm from Virgin. If you just give me your password then we'll discuss your account."

I hung up at that point.

Clowns!