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HawkeyeMS

HawkeyeMS

Ryder Cup Winner
Joined
Mar 26, 2010
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As many of you will recall, I was fitted for a shiney new set of Titleist bats in January this year at St. Ives which subsequently arrived 10 days later. There was an issue with the hybrid which was sent back and repaired but apart from that, everything else seemed Rosy.

However, all is not well. For some reason the other day i was looking at my fitting recommendation, can't think why, and didn't think anything was unusual until Saturday. I was standing in the fairway waiting for the guys in front to get a move on and the label of my 9i shaft caught my eye. Project X Rifle 5.5. I knew they were 5.5s, I'd always thought they should be 5.5s but for some reason on Saturday something in the back of my head told me something was wrong. When I got home I checked my fitting sheet again...Flex: Rifle 5.0

I've been given the wrong shafts!!

I've not had a good year this year and I'm not blaming the shafts for that but I have had this nagging thing in the back of me head that I am not hitting the ball as far as I should be with my irons. Hybrid, Fairways and Driver are all fine but the irons haven't seemed right. Since I'd been fitted I naturally assumed the problem was me, or the wind or some other element, it couldn't be the club after all could it?

I can't believe I didn't check them against the fitting sheet, for some reason I had it in my head that I should have 5.5s and I guess since it was a Titleist fitting and is in the Titleist system I guess I stupidly assumed that they would get it right.

I've e-mailed Titleist Customer Services and explained the issue to see how I go about getting it rectified. Granted it's my stupid fault for not checking but it's theirs for building it wrong in the first place.

Fire abuse at will - I deserve it :D
 
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I'd be interested to hear how you get on Hawkeye!

Surely they must take some responsibility for the faulty build, no matter how far down the line?
 
Is this not pretty much the same as you getting to now and all the heads falling off? Something went wrong!

Yes they are still usable BUT you did not get what you paid for, pretty simple and clear to me! Its like having a radio that only picks up Classic FM when you want to listen to Radio 1.
 
I don't think its your fault at all, you paid them a fair bit of money to get it right.

Ok it may have taken you a while to spot it but i think its a mute point

Did the custom fitting include loft and lie adjustments to if so they might be wrong aswell....
and they can't really expect you to check that

I'd kick up a fuss and you'll probably get a new set.

Drop in the fact you are are a respected member of a popular golf forum to.
 
ScienceBoy said:
Is this not pretty much the same as you getting to now and all the heads falling off? Something went wrong!

Yes they are still usable BUT you did not get what you paid for, pretty simple and clear to me! Its like having a radio that only picks up Classic FM when you want to listen to Radio 1.
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That's my thinking, at very least they should be covered under warranty as a manufacturing defect, I'll see what they say.
 
I'll be interested to know how you get on as well.

In my experience Titleist customer service has been exceptional. I bought a nearly new D2 910 with RIP shaft and they sorted it out for me within a week and at no cost.

I love my AP2 irons and I have the DGS300's in mine. if you find the shaft that suits you will be very happy with the AP2s I'm sure.
 
Phil2511 said:
As a matter of interest, did you hit the 5.5s at your fitting? What difference do you expect to get going from 5.5s to 5.0s.
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Probably, I hit so many combinations I don't remember. All I know is what is on my fitting sheet was the best. I don't know what to expect to be honest, possible nothing, possibly hitting back to the yardages I expect (which are probably only half a club out). Really all I want are the shafts I was fitted for. As I said, I've spent the year with a nagging doubt in my head about my iron yardages, I've lost count of the number of times I've hit good shots and come up short "You've got to be kidding me" seems to be my most popular phrase. It's not even like I'm expecting to hit it miles, 5 iron should carry 165 but I have struggled to get 160 this year. It could still be me, I know that but the point of the fitting was to remove the doubt which I thought I had, now I have doubt again.
 
HawkeyeMS said:
Probably, I hit so many combinations I don't remember. All I know is what is on my fitting sheet was the best. I don't know what to expect to be honest, possible nothing, possibly hitting back to the yardages I expect (which are probably only half a club out). Really all I want are the shafts I was fitted for. As I said, I've spent the year with a nagging doubt in my head about my iron yardages, I've lost count of the number of times I've hit good shots and come up short "You've got to be kidding me" seems to be my most popular phrase. It's not even like I'm expecting to hit it miles, 5 iron should carry 165 but I have struggled to get 160 this year. It could still be me, I know that but the point of the fitting was to remove the doubt which I thought I had, now I have doubt again.
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Not criticising you wanting to change them mate, I would be exact same, if its what you were fitted for then its what you should have got, actually have known Titleist to make mistakes before, with the factory not supplying the spec as it was on the sheet from the fitters.

I was just asking to see if there was much difference expected, but as you say you have been losing distance so then you should get that back. But if you felt unhappy many times before you realised the mistake then thats pretty strong proof they werent right.
 
Phil2511 said:
Not criticising you wanting to change them mate, I would be exact same, if its what you were fitted for then its what you should have got, actually have known Titleist to make mistakes before, with the factory not supplying the spec as it was on the sheet from the fitters.

I was just asking to see if there was much difference expected, but as you say you have been losing distance so then you should get that back. But if you felt unhappy many times before you realised the mistake then thats pretty strong proof they werent right.
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I realise you weren't criticising, sorry if it came across as though I thougth you were.
 
HawkeyeMS said:
I realise you weren't criticising, sorry if it came across as though I thougth you were.
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No worries mate, Hopefully you will get sorted ASAP, I know a guy that got messed up on his new Custom Vokey wedges last month, wrong finish and the personalisation was only 3 letters instead of 4 tghat he had picked, His name was PAUL and he ordered dark wedges and they sent him normal finish with PAU on them lol
 
I wouldnt have thought there would have been much of a difference. Im on 6.5's now and (rather unscientifically) I really dont think they feel any different over an old set of RAC LT fitted with 6.0's when hit.
I am not saying dont query it, but what happens if you get them replaced and find they are no different? Can you try another one side by side with your current 5.5 6 iron, say?
 
To be honest, it wouldn't matter to me if there was no real difference. At the end of the day you were supplied with something you didn't order. After undergoing a full custom fit, your confidence levels must have been sky high. The fact that you haven't been happy with them, then finding that they aren't what you were fitted for will leave a doubt forever more. Get the clubs you were fitted for, and don't take no for an answer.
 
brendy said:
I wouldnt have thought there would have been much of a difference. Im on 6.5's now and (rather unscientifically) I really dont think they feel any different over an old set of RAC LT fitted with 6.0's when hit.
I am not saying dont query it, but what happens if you get them replaced and find they are no different? Can you try another one side by side with your current 5.5 6 iron, say?
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It is a good point and I have thought about whether there would be much difference. to be honest, if I hadn't had this niggling doubt about my yardages in my head all year I wouldn't have bothered about it but I have had and I can't ignore it. I spent an hour on trackman at St Ives and when you took into account launch angle, spin rate, dispersion, carry distance and all those other things I don't claim to really understand and I was told the 5.0 was the best option. If I don't have that, what was the point of it all? Might as well have stuck with my s59's and saved myself some money.
 
Hobbit said:
On the fitting sheet did it say anything about visiting Specsavers? January till now to spot it...;)
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:D

Interestingly (or maybe confusingly) I've just looked back at the post I put on here the day after my fitting. In the iron section I say that the Project X 5.5 was the best shaft which is why I probably didn't question it. Whether that is because I got it wrong which is highly possible, not knowing anything about shafts or whether they put the wrong thing on the fitting sheet, which I would hope is less likely, I don't know.

Either way it seems what was delivered wasn't what was ordered but I now don't know if what was ordered was right :confused:

Anyhow, Titleist have responded and are looking into it so I'll keep you posted
 
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