SUN MOUNTAIN CUSTOMER SERVICE

[thecraw]

Guys I feel that I must share my disgust and disapointment at Sun Mountains shocking customer service.

The H2NO bag which I raved about developed a fault in February, when it was six months old. The stand mechanism had rubbed a hole through the fabric. I returned it to where I bought it at the beginning of March.

TO DATE I STILL DO NOT HAVE A REPLACEMENT. DISGUSTED.

Last week I finally got a message from the shop I bought it from and Sun Mountain have agreed to replace it however they dont have any in stock. WTF!!!!!!

I have now been without a carry bag for nearly three months and the chunts at Sun Mountain are refusing to answer any emails in relation to this. I have even emailed Sun Mountain in good old USofA, guess what! Silenece.

Sun Mountain stick your product where the sun dont shine because I'm going back for a full refund from the shop tomorrow. Sod you, you bunch of ignorant sods, you've lost a customer for life. FACT.

I guess it serves me right for ever going away from Ping.

Do I sound pissed off enough? Mark my words I'm like an iceberg, there is millions more anger beneath the surface.

 

[Grumps]

Gee Crawford you know how to let off steam I thought I was pissed off with a shop till I read your post mayb I'll have to get angry if they ever return my calls !! But it looks like I've got another trip to the west to make this week

 

[muttleee]

Try a phone call rather than emails. While it might look like they're "refusing to answer", it could just be that they haven't read them. Perhaps the address you're using is flooded with spam. That's still not good customer service, obviously.

 

[TobyRich1928]

get back to the ping hoofer

 

[jammydodger]

Someone needs a hug

 

[bladeplayer]

I think we should all send Craw some love ,, purely platonic man love of course il start see who dares follow

LOOOOOOOOOOOOOOOOOOVE

 

[Oddsocks]

Craw, i take it you dont like the 2011 version of the same bag. I have to admit that the 2010 version you have is alot nice, which is why i strayed to another bag.

PS, Blade - im not a friend of plutonic man love or any man love, so for that reason *in dragons den style* " im oooooot!

 

[thecraw]

Looks as though my rant has worked. I got an email this morning from the Sun Mountain distributers for the UK.

I'm getting a new bag this week with a bit of donald duck and a free brolly, whoop whoop!

Anyway it appears that the pro is the problem. I returned the bag to him on the 5th of March and he didn't notify Sun Mountain agents until 26th of April. He sat on the bag/return for 7 weeks.

I feel a rant is going to be heading in his direction later.

Also, buying from the internet may be cheaper by a ten spot or so but what you save you certainly seem to lose in CS.

 

[G1BB0]

7 weeks before returning it..... a definite nut chewing is in order there!!!!

 

[Bratty]

7 weeks before returning it..... a definite nut chewing is in order there!!!!

Smack him about a bit too! 7 weeks without any form of action is shocking!

Plus I bet Sunmountain won't be happy that you slated them (albeit unknowingly) for something that wasn't their fault. I'd tell them he's damaging their reputation.

 

[vig]

Crawford

If your feelings run that deep.

I'll give you 50quid for your replacement bag

You can't very well use it after you dissed them can you?