Second broken driver in 11 months

[m10johnson]

I have now had 2 Callaway Diablo Octane Black drivers.

The first one lasted me 1 month and this one 9 months. If I send it back to Callaway what is the likelihood that I can get them to send me a different model or get a refund.

Thought I would add that something inside of the head has snapped and rattling inside the head.

 

[Essex_Stu]

Sounds like the epoxy/glue has come loose inside. Very annoying and had it happen to 2x Taylormade burner drivers.

 

[hovis]

Like already said. Its just resin inside that has come loose. They should exchange it as its a very common problem. As for getting a different driver in return, it would make no difference as it can happen to any drivers at any time. your just unlucky. How did the first one break?

 

[Oddsocks]

Callaway are known for very good customer service, it wouldn't surprise me if your compensated with a new model as all callaway clubs come with a 2 year warranty

 

[m10johnson]

How did the first one break?

Both broke the same way. First tee shot of the day. *RATTLE RATTLE*

 

[lucan]

there is a easy fix to this problem.
heat up the base of the clubhead with a hairdryer this will melt the glue inside the clubhead then thump the clubhead on a phone book so the piece of metal that was rattling settles down in to the glue.
then leave to dry.

 

[m10johnson]

I just gave it to my pro who I bought it off and said "can you deal with this for me"

 

[Evesdad]

Callaway have excellent customer service and will replace no problems and if that head is not available will upgrade to an equivolant version.