Refunds Open Competitions

[3offTheTee]

Had an Open booked at a Class Course which I had to cancel within a week of The Competition as I had just received a consultants appointment at short notice which I have been waiting for a while and was important. the T and C’s state no refunds within a certain period and the period had passed. It was outside my control and I had no alternative other than to attend and thought there would be no problem obtaining a refund as I knew there would be a long waiting list which there was.

They declined the refund and when my place is taken no money would be refunded. The reason given was that it takes a lot of time to phone and find a replacement!. Thought this was unreasonable and they were being greedy.

Thoughts please

 

[Arthur Wedge]

If they fill the spot then I would hope they would show some common sense

But the T&C’s are clear i suppose

 

[rudebhoy]

Had an Open booked at a Class Course which I had to cancel within a week of The Competition as I had just received a consultants appointment at short notice which I have been waiting for a while and was important. the T and C’s state no refunds within a certain period and the period had passed. It was outside my control and I had no alternative other than to attend and thought there would be no problem obtaining a refund as I knew there would be a long waiting list which there was.

They declined the refund and when my place is taken no money would be refunded. The reason given was that it takes a lot of time to phone and find a replacement!. Thought this was unreasonable and they were being greedy.

Thoughts please

They could have knocked an admin fee off the refund, assuming they found a replacement. Not surprised you are hacked off.

 

[KenL]

I’d be asking if they had a waiting list. If they did and filled your spot, you should get your money back.
If they didn’t, I would check the T&C.

 

[Neilds]

I’d be asking if they had a waiting list. If they did and filled your spot, you should get your money back.
If they didn’t, I would check the T&C.

Have you actually read the original post? Both these points were mentioned

 

[3offTheTee]

I’d be asking if they had a waiting list. If they did and filled your spot, you should get your money back.
If they didn’t, I would check the T&C.

They have a waiting list and will fill my slot. Do not want to name the Course but estimate they take 1/2 million in green fees and it is frequented by Americans. They quote T and C’s that require a 3 week notice. I know they are being unreasonable but my hands are tied.

 

[Lord Tyrion]

If you aren't getting a refund it doesn't encourage people to advise they will be dropping out. The club gets paid twice, why would you help them with that?

If the club can't fill the space then it seems fair that you don't get your money back. If they can, you should. Disappointing.

 

[IanM]

I'd be saying, "I'll find my own replacement!" Then asking contacts and folk on here to step in and stump up.

 

[KenL]

Have you actually read the original post? Both these points were mentioned

No, I was making a general point. But, thanks for policing my post.

 

[KenL]

They have a waiting list and will fill my slot. Do not want to name the Course but estimate they take 1/2 million in green fees and it is frequented by Americans. They quote T and C’s that require a 3 week notice. I know they are being unreasonable but my hands are tied.

I would be mentioning them. It stinks if they accept two payments.

 

[IanM]

I would be mentioning them. It stinks if they accept two payments.

Precisely. If they have a waiting list, its a simple process to get the replacement.

Really bad form if they are getting two fees. I'd be naming and shaming. Smacks of arrogance.

 

[chico]

Going against the grain here but it's in the T & C s. It's what you signed up to and in my opinion it's unfortunate but not unfair.

 

[3offTheTee]

The Green fees are only £180 per round £245 per day! Obviously the £45 means so much from the Open

 

[IanM]

Going against the grain here but it's in the T & C s. It's what you signed up to and in my opinion it's unfortunate but not unfair.

I don’t disagree, but it's not a way I'd allow any organisation I ran to operate.

 

[Swango1980]

If it's in the terms of conditions, then ultimately that is what was signed up for.

Still, no issue in trying to get a refund, as they could have made an exception. And, when it is clear they'd be keeping your money, I'd have said "fair enough, I'll not withdraw, I'll play". Then just don't turn up. Because I'd feel hard done by if they could get a replacement, keep my money and get another entry fee.

 

[Crow]

The Green fees are only £180 per round £245 per day! Obviously the £45 means so much from the Open

Pfftt!
You wouldn't find me playing a cheapo course like that anyway.

 

[3 jabber]

It sounds harsh but those are the rules you signed up to even though the club are being petty.

 

[3offTheTee]

Just an update.

Written 10 minutes ago following somebody on here saying “keep the booking” advising that I will keep the booking. I accept The T and C’s which a few have said. Some courses fill up within 5 minutes, including this one. Being realistic how many of us read all T and C’s?

 

[IanMcC]

Don't go back, name and shame to everyone at your club, and definitely name and shame on here. Greedy bastards!

 

[IanM]

Being realistic how many of us read all T and C’s?

Me? Definitely not, I'm sure I'm not in the minority.

But, I'd expect more reasonable behaviour from a golf club if they already have a list of replacements on hand.

If they expect good manners from folk that play there, it cuts both ways.