Train Tickets

[Crazyface]

We went to Manchester at the weekend, and me trying to keep up with technology, used Trainline and booked tickets on their app like I usually do. Unfortunately, I booked the wrong date for the outbound travel. Could I get this changed? The app didn't work, and no telephone calls were getting though. I ended up paying at the station for another ticket. So on Monday when we had got back I called Trainline to try and get a refund, even though the tickets I had bought did not allow for refunds. I got though on their phone line and spoke to a nice guy who immediately said no problem I'll refund it. No quibble, question, or anything. The money landed back in my account yesterday. Finally a company that listens and responds quickly. Just thought I'd let everyone know, it not all doom and gloom out there.

 

[Lord Tyrion]

In timing with the post above, yesterday we received the refund for the taxi we ended up taking when the replacement bus service on a train journey failed to appear. It took a few weeks but the process was not particularly tricky and there were no quibbles.

Ideally, these things would be easier to do but it is not always a negative. (I'm still never getting a train again when engineering works are booked in )