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Deleted member 1740
Guest
I bought a all black putter in January and received it in March. I noticed the paint on the black shaft is all pitted and peeling off.
I've spoken to the manufacturer and they've offered to reshaft it but will only replace the shaft with a chrome one. It is my understanding they are doing this due to them having issues with the black shafts.
I have refused a new chrome shaft for a couple of reasons, 1. I don't like the different coloured head/shaft combo on my putter, I struggle to putt properly 2. I specifically bought this particular putter due to how it looks.
I must admit it's a cracking putter and I don't want to swap it.
If I get the shaft replaced with the chrome, it'll end up an expensive useless ornament in my spare bag.
I asked for a refund as they can't replace/repair putter to same one as Initially bought but they've said as it's past the 30 days I can't be refunded.
I know there's some sort of consumer rights but not sure how to go about it.
Anyone got any knowledge on the legal side.
Cheers
I've spoken to the manufacturer and they've offered to reshaft it but will only replace the shaft with a chrome one. It is my understanding they are doing this due to them having issues with the black shafts.
I have refused a new chrome shaft for a couple of reasons, 1. I don't like the different coloured head/shaft combo on my putter, I struggle to putt properly 2. I specifically bought this particular putter due to how it looks.
I must admit it's a cracking putter and I don't want to swap it.
If I get the shaft replaced with the chrome, it'll end up an expensive useless ornament in my spare bag.
I asked for a refund as they can't replace/repair putter to same one as Initially bought but they've said as it's past the 30 days I can't be refunded.
I know there's some sort of consumer rights but not sure how to go about it.
Anyone got any knowledge on the legal side.
Cheers