Nike customer service

[USER1999]

After the head came off my Nike driver back in December I spent some time trying to get any customer service information from Nike. Their web site is terrible. I e-mailed them to ask about returns etc, and got a reply suggesting I phone their automated telephone line to get a returns form.

I eventually decided to just araldite the head back on myself, as I couldn't be bothered faffing about, and needed it fixed in a hurry. This worked ok until Saturday, when the head came off again.

Decided to send it back to Nike, so I phoned their customer service line. This states that to save time I should visit www.nike.net to download the returns form. However, this web site is for retailers only, not punters, so is useless.

Phone the number again, and get a person to speak to. Helpful? Not really. I can only return the club through the retailer who sold it, with proof of purchase to show it is within warranty. I don't have the receipt. If I kept every receipt I get I would need to hire some storage space. I bought it from Online golf, so I have emailed them for suggestions. I know I reviewed the driver on here on Jan 27 2010, so it must be only just within warranty now, although it failed in December, and I have an email from Nike dated in December as proof of failure date.

So far not impressed.

 

[Oddsocks]

MURPH, Nim not sure if their pushing for a bigger retail stockist coverage for 2011, but our club has just gone big into nike and dropped some of the other brands for 2011.

If you get stuck let me know and ill speak to my pro.

 

[USER1999]

Thanks.

Online golf have sent me their returns procedure, so I'll go with them. I doubt I am going to get anywhere with this, as I don't have the reciept, and the model is quite old (but less than a year since I bought it), but it's worth a go.

Probably going to buy the VR that I have borrowed as a replacement anyway.

 

[Oddsocks]

surely online golf will be able to pull your receipt up from the accounts if its less than a year old. If not whats the cost of a fix with your local pro?

 

[USER1999]

I am hoping Online golf can resolve this, as they should have their records to look at.

Not sure the pro could do anything apart from araldite it back in again.

 

[madandra]

I would casually mention to online golf that you have mentioned them and the poor response from Nike on the GM forum and their customer service doing the right thing would not go unnoticed and would be very good publicity which reached 1000's of people every day.

 

[USER1999]

So far online golf are playing it fair and square. My guess is it will be Nike who prove difficult. I shall wait, in the hope I will be pleasantly surprised.

 

[madandra]

Chris, when does a warranty start. When YOU buy the club from the retailer or when the RETAILER buys the stock from Nike? In my line of work our guarantee starts with the sale to he user.

 

[StrangelyBrown]

I returned a leaky pair of shoes to Onlinegolf with no hassles whatsoever.

 

[USER1999]

In my line of business it starts when the end user buys it, so we get stuff back in warranty that is date coded years ago. It just sat on a distributors shelf for ages before being sold.

I would guess that golf retail is similar.

 

[Region3]

Wouldn't suprise me if Nike received it back and refused to do anything about it because it had been repaired before, regardless of the fact that it needed repairing in the first place.

 

[Oddsocks]

Wouldn't suprise me if Nike received it back and refused to do anything about it because it had been repaired before, regardless of the fact that it needed repairing in the first place.

This is the only bit i see as a possible issue. Because its been repaired its technically modified, IE not the condition it was sold. Even though this was only due to the reason that nike failed to sort it the first time. I suppose at most if you "wanted to" trading standards would assist you.

 

[viscount17]

MURPH, Nim not sure if their pushing for a bigger retail stockist coverage for 2011, but our club has just gone big into nike and dropped some of the other brands for 2011.

If you get stuck let me know and ill speak to my pro.

they are, Abbotsley/Cromwell are stocking Nike as of very soon - they are making very attractive offers to the pro's to stock their clubs.