Motocaddy - Poor Customer Service

In essence anything that you buy is only as good as its warranty and after sales service. Having said that.
1, motocaddy will not cover said trolley because it got wet. Pardon, your flippin selling them in the winter months and sell hedgehog wheels so it can be used on wet courses. Of course it's gonna get wet and you bloody encourage folk to use them in the wet.
2, Golf monthly take money off these through advertising but know they provide rubbish after sales and warranty. Who are they looking after me or them. Or are they sitting on the fence. Golf monthly do full page coverages of good news, they should think a bit more about taking money off people who are treating there readers the way they do.

PS I have a motocaddy😁
 
Actually.....dont the new consumer laws that came into force mean you can take it back within 28 days regardless and get a refund?
 
I have had 2 trolleys from Mottocaddy & can't fault the quality of the trolley as it very sturdy and the motor is very quiet not like Powercaddy & a few others. Only ever had reason to call CS once & they were first class. Don't see why you are dishing dirt on them as it was you who missed out on the deal so why should they bend the rules to suit ? It's not like it's Christmas or something
 
My motocaddy had a problem, one the wheels wouldn't lock in, it was 3 months out of warranty so just gave them a call to see if I could fix it myself.

Was told if I took it back to the shop I would get it fixed free of charge and not only was it done with in a week they had fitted two new wheels as well.

Top company and great service.
 
What a ridiculous post!

You want Motocaddy to stump up because you didn't read the terms and conditions? Why is that their fault?
 
Looking on an advert I saw on the back of a golf mag it does state on it that the claim has to be made in 14 days. It's not in the biggest text compared the the size of text offering 50 quid cashback, but it is there. So legally I expect Motocaddy are withing their rights to refuse this as they would argue they have not hidden this fact. But morally it's a tricky one for them as the Christmas period does confuse matters.

If it was an offer in say June I'd be temped to say tough titty, people should read the advert properly. But as it's Christmas and people may well have had them as presents and not bought them themselves or opened them straight away then bit more difficult. You'd hope that they would give it anyway as it's not that far over the stated time period, and therefore hopefully have a loyal customer for a long time.
 
pbrown7582 said:
Offer changed now too to a free cart bag just had a snainton email.
I would be inclined to try the unwanted duplicate present gag!
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It looks like this is just through Snainton as can't see it anywhere else. Great deal if you are after a bag as well. I would have been royally hacked off if it was a motocaddy deal after they tempted me to buy one before xmas with the 50 quid cashback deal.
 
TBH Karen.i would be dealing with where you got it from, let them sort out issues with Motocaddy. Ive had mine 2 full years now and never had a problem with it, if i did i would go via the pro.
 
I agree it wouldn't hurt Motocaddy to honour the deal, but I don't think it being Christmas is a good get-out.

I don't think many people would buy a present that had a cashback offer and leave the receiver of the gift to claim the cashback.
 
Jacko_G said:
What a ridiculous post!

You want Motocaddy to stump up because you didn't read the terms and conditions? Why is that their fault?
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Sorry, I thought it fairly obvious.

Because I didn't buy it online the T&Cs were not available for me to read. With hindsight, yes, I should have sought them out but how many of us honestly do that? The broader point is that they put this offer on at a time of year when these are being bought as Xmas presents which then sit unopened for a period of time, as mine did. By the time you go to register the purchase you discover the catch. It's a bit of a con.

I posted because first of all it was a complete shock to me when they didn't honour the cashback and even more surprising that they didn't budge despite hearing the situation.

Legally, they are within their rights but still very shady practice IMO.
 
Region3 said:
I agree it wouldn't hurt Motocaddy to honour the deal, but I don't think it being Christmas is a good get-out.

I don't think many people would buy a present that had a cashback offer and leave the receiver of the gift to claim the cashback.
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You need to register the warranty to claim the cashback, I don't think anyone is going to do that when they buy a present.
 
It's not your cash?

Would you claim Ford if you put diesel in your petrol motor vehicle since you didn't read the small print? Only person at fault here is you. The issue is not Motocaddy customer service - it's you!
 
Jacko_G said:
It's not your cash?

Would you claim Ford if you put diesel in your petrol motor vehicle since you didn't read the small print? Only person at fault here is you. The issue is not Motocaddy customer service - it's you!
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You are entitled to your opinion, and even the bad analogy. :(
 
"Because I didn't buy it online the T&Cs were not available for me to read."

I am not sure what not buying online has to do with the T&C's not being available as in all the adverts I saw its written that the claim has to be made within so many days of purchase! In all the pro/golf shops I have been in recently the advert was available to read.

Did you honestly think it was an open ended offer to give you £50 back? winter is a tough time to sell electric trolleys hence why you can get decent offers.
 
Jacko_G said:
It's not your cash?

Would you claim Ford if you put diesel in your petrol motor vehicle since you didn't read the small print? Only person at fault here is you. The issue is not Motocaddy customer service - it's you!
Click to expand...

Jacko as I have said before, anything you buy is only as good as the warranty and after sales service. Reading on here, there has been some good and atrocious after sales service. Who's fault is that ?
motocaddy sell there trolleys with a 14 day cash back offer over Christmas. In that sentance alone there having a laugh. If it is a pressie for you, off someone else, the chances of it being bought more then two weeks before 25 th Dec are quite high, if not it then has to be given to you, so you can register it. But don't use it in the wet coz if it breaks down its not covered.
Not to sure if the op will come out of this smiling, but glad she has posted an let us know that motocaddy could and should do better.
 
FairwayDodger said:
The offer was clearly a bit of a con - people buy these for presents which then sit unopened at this time of year, as mine did. I doubt I'll be the only person to fall foul of it.
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Sorry but that's stretching things a bit....I don't know of too many folks who receive £400+ electric trolleys for Xmas as a present and to call it a con is disingenuous....the terms and conditions are clearly laid out on the Motocaddy website.

Your gripe should be with the retailer...not Motocaddy....if the retailer was advertiding the £50 cashback offer in store as an incentive to make you purchase (an "invitation to treat") then they should have advised you of the T's & C's of the cashback offer. Even having said that.....it only took three mouse clicks on the Motocaddy website to find details of the cashback offer and the 14 day claim limitation....its not like it was buried in the "small print"...in fact its written twice on the same page... http://www.motocaddy.com/uk/cashback/

Yes Motocaddy could perhaps be a little more customer focused and offer a goodwill gesture of some sort, but in truth they've done nothing wrong, and for you to describe the offer as "clearly a bit of a con" is frankly libellous.
 
Tashyboy said:
Jacko as I have said before, anything you buy is only as good as the warranty and after sales service. Reading on here, there has been some good and atrocious after sales service. Who's fault is that ?
motocaddy sell there trolleys with a 14 day cash back offer over Christmas. In that sentance alone there having a laugh. If it is a pressie for you, off someone else, the chances of it being bought more then two weeks before 25 th Dec are quite high, if not it then has to be given to you, so you can register it. But don't use it in the wet coz if it breaks down its not covered.
Not to sure if the op will come out of this smiling, but glad she has posted an let us know that motocaddy could and should do better.
Click to expand...

Not sure I agree if the item is good quality it wont need any warranty and after sales support?

The 14 day cash back wasn't solely for xmas, xmas just happened to be in the end of it. I can see both sides of this debate and as a present I would of thought a little flexibility would of been possible, that said try using a discount voucher for the majority of shops after its expiry date and you'll be very lucky.
 
Jacko_G said:
I am indeed and I'm correct! Motocaddy customer service have done nothing wrong!
Click to expand...

Not sure anyone claimed legally they had. But there are many occasions where companies make good will gestures where legally they do not have to do anything. These occasions are then likely to lead to the customer staying with them. Which I expect is what the discussion was about here. Trying to claim 2 months after you bought it then fair enough, caveat emptor. But 10 days during which there has been the Christmas period, during which the company itself was not at work for? Possibly room for a good will gesture there I feel.

Especially as, whilst I do wish to stereotype too much, but most lady golfers I see seem to have have top of the range electric trolleys and bags. So you'd think a trolley company would like to keep that type of golfer especially sweet.
 
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