C
CannyFifer
Guest
Interesting point regarding the range mats, our course has been brick hard for weeks and my mate often hits the ground which could explain the heads loosening. just a thought.
Heads coming off new irons - refund ?
- Thread starter colint
- Start date
DCB
Well-known member
I've played golf for the best part of forty years and have never had a clubhead come off the shaft in that time.
In the OPs post I'm afraid I'd be of the opinion that the problems are definately due to poor assembly quality control. There is either deficiency in the cleaning of the parts prior to fitting or there is a problem with the "mix" of the adhesive being used.
Either way, I'd be staight back to the place I'd bought them at the first sign of this happening.
In the OPs post I'm afraid I'd be of the opinion that the problems are definately due to poor assembly quality control. There is either deficiency in the cleaning of the parts prior to fitting or there is a problem with the "mix" of the adhesive being used.
Either way, I'd be staight back to the place I'd bought them at the first sign of this happening.
drawboy
Tour Winner
He's aren't put together in a Chinese factory. They are made in the tour van properly. Can you imagine just what it would do to the reputation of TM if it did happen though.Although this has only re-enforced my feelings about TM, shoddy workmanship.
Check out how quick it is to make a club in a tour van interesting.
http://www.youtube.com/watch?v=vf3OfTnJGD8
colint
Tour Rookie
The range mates could be an issue with long term use, but the problem started at the first range session after approx 10 shots. The club I use most at the range (7 iron) is fine.
I had an email from the retailer (Snainton Golf) last night who said he's going to speak to TM this morning. I'm going to call them today as I don't want them simply regluing and returning 2 weeks later with a free hat. I could repair them myself in 10 minutes. I'm pushing for a refund, I get on great with the clubs but the quality is a disgrace
I had an email from the retailer (Snainton Golf) last night who said he's going to speak to TM this morning. I'm going to call them today as I don't want them simply regluing and returning 2 weeks later with a free hat. I could repair them myself in 10 minutes. I'm pushing for a refund, I get on great with the clubs but the quality is a disgrace
freddielong
Tour Winner
Tell Snaiton that you want them picked up now, why does he need to speak to TM he is responsible in the first instance, it is up to him once he has made you happy to seek a refund from TM.
I have always said TM are shoddy and gimicky
I have always said TM are shoddy and gimicky
drawboy
Tour Winner
I agree, if snainton need to speak to Tm then they do it after they have supplied you with either a refund or a new set of clubs. You have no contract with Tm your contract of sale is with Snainton,You did not buy from TM, you should make this clear that you know your rights and don't let them get away with it
Ethan
Money List Winner
I am not a fan of TM, but I don't think this is cause for return and refund. It happens and can be easily fixed.
Companies sometimes do these Friday afternoon jobs. I ordered a set of Callaway irons with ribbed/reminder grips a number of years ago and they were supplied directly from Callaway with the rib/reminder up rather than down. All had to be changed by the local pro, although Callaway paid for it.
Companies sometimes do these Friday afternoon jobs. I ordered a set of Callaway irons with ribbed/reminder grips a number of years ago and they were supplied directly from Callaway with the rib/reminder up rather than down. All had to be changed by the local pro, although Callaway paid for it.
viscount17
Money List Winner
Ethan, a somewhat different case imo.
colint's are unplayable and potentially hazardous to those around him. How can he confidently use these clubs the way that is intended with the knowledge that they are unsafe.
something that should be stressed in your dealings with snainton and TM.
colint's are unplayable and potentially hazardous to those around him. How can he confidently use these clubs the way that is intended with the knowledge that they are unsafe.
something that should be stressed in your dealings with snainton and TM.
drawboy
Tour Winner
It shouldn't happen when you are paying the kind of money a new set costs these days,how much worse can it be, the heads are flying off. If that is not a case for refund what is?
Ethan
Money List Winner
I know, but unless there is a manufacturing defect (unlikely) the heads can be fixed securely and the safety issue is dealt with.
colint
Tour Rookie
Just spoken to Snainton, they're collecting them on Monday and sending me a 6 month old set of Mizunos to use whilst the repair is being done. I asked about a refund but they said I have to offer them the chance to do a repair first.
I've spoken to Trading Standards, they confirmed that as the clubs are a few months old I have to offer them the cahnce to repair or replace. If they fail again then I can get a refund.
Safe to say I won't be buying TM again, I'm in 2 minds whether to shove them on Ebay when they come back.
Snainton have been pretty good tbh, TM didn't call Snainton back today as promised because "they're on a training day". I will never buy another TM club, might as well buy some copies from Ebay.
I've spoken to Trading Standards, they confirmed that as the clubs are a few months old I have to offer them the cahnce to repair or replace. If they fail again then I can get a refund.
Safe to say I won't be buying TM again, I'm in 2 minds whether to shove them on Ebay when they come back.
Snainton have been pretty good tbh, TM didn't call Snainton back today as promised because "they're on a training day". I will never buy another TM club, might as well buy some copies from Ebay.
drawboy
Tour Winner
Not exactly a great outcome for you but at least you now have the opportunity to not only vote with your feet but to let all on the forum know about the quality of TM goods.
freddielong
Tour Winner
It is up to the retailer to supply goods fit for purpose which these clearly are not, I still think you should push for a refund as you are no longer confident about the quality of the goods you were sold.
Spinn77
Challenge Tour Pro
If you get on with the Mizzy's then maybe you could negotiate a deal on them as settlement. Its worth pushing it as far as you can with them
I'd tel Snaiton you're getting trading standards involved and see if that'll push them into a refund. Technically you're not lying as you have even if they did say Snaiton have to have the opportunity to repair first.
viscount17
Money List Winner
Snainton are going to have to remake all the clubs to be sure the problem doesn't recur, so as they would then be wholly liable I wouldn't think it to their advantage to do so.
