Go-Kart trolley - WARNING

[p1pete]

Update - Spoke to Go-Kart this morning and they are waiting delivery of the trolley in order to make a decision about resolving the matter. And having spoke to them again about this I am still confident we will come to an agreeable resolution.

Just to be clear this was never meant to be an attack at Go-Kart, the service I have received from them to date is second to none.

1. I dont know of many companies that would pay to collect your equipment before determining the problem. All others I know get you to pay to return the item and refund postage if they decide it is truely a fault of theirs (which isn't often)

2. My original trolley was delivered with a dodgy battery charger, after a quick and apologetic phone call a new one arrived the following day.

If I had my trolley stolen, lost it or it was written off in an ugly on course cart accident, I would buy another Go-Kart without hesitation.

 

[Tommo21]

Ah, but they sent you the wrong trolley though and that is basic.......just annoying the GK fans before we get the outcome.

 

[Crazyface]

Hmm, me thinks Go Karts repair section should look at their procedures. When I used to book in repairs (computer), we used to attach a repair tag to the item that would stay with it, for identification purposes, until it was repaired, or binned.

 

[Tommo21]

Hmm, me thinks Go Karts repair section should look at their procedures. When I used to book in repairs (computer), we used to attach a repair tag to the item that would stay with it, for identification purposes, until it was repaired, or binned.

They're having a meeting right now about it.

 

[Twire]

To be fair, the amount that go back for repair, their bound to send the odd one out by mistake.

 

[brendy]

Pete, do you still have a receipt/serial number that can be used for id purposes?

 

[Tommo21]

To be fair, the amount that go back for repair, their bound to send the odd one out by mistake.

I really like this post........how many go back for repair.....thousands.

 

[p1pete]

Pete, do you still have a receipt/serial number that can be used for id purposes?

Good idea!!!

Have found the pdf invoice and shipping note I got when I purchased the trolley but cant see any reference to a serial number. I'll give Go-Kart a call and see if there is something on there that isn't obvious.

 

[p1pete]

Nope, just spoke to them. The serial number is on the QA/shipping slip they put in the scorecard holder with new trollies, and like most others it went straight in the bin when I unpacked it for the fist time.

Good point though, anyone that gets a new trolley sould save this with the receipt!

 

[bigslice]

I just got an absolute beauty back from Gokart yesterday, certainly wasn't mine, it was immaculate.

Mine was all cracked and broken from kicking it and hitting it with golf clubs. I'm well chuffed with their service, some poor bugger has certainly lost out!

Still their loss is my gain!!!!

lol

 

[Bossman96]

A mate of mine had exactly the same problem. His missus ended up ringing them and giving them an ear bashing!!

He got his trolley back and some freebie balls to boot!

 

[AuburnWarrior]

I think the post is a fair one. He sent his cart in for a repair and got one back that wasn't his. That's poor in my opinion. It shows that their procedures are not up to scratch.

I'm sure the outcome will be good but isn't the point of forums to discuss service - both good and bad?

As I say, I'm sure Go Kart will come good but I'm keen to hear of such incidents.

By the way, we leave our kids on their own. We wrap them in cotton wool, put a can opener in their hand and a tin of beans. Nick Jr on the TV - they're in heaven.....

 

[HomerJSimpson]

If nothing else it'll give GK a kick in the pants and get them to look at their internal procedures. No bad thing in any company in my opinion as its so easy to just continue doing things the same way without ever going back and looking at the process.

I've never had any problem with them sorting my few issues out and they've always been first class in terms of customer service. I think the biggest difference is that they tend to get praised on here regularly and so when they do make mistakes it always sounds worse. I'd rather have that than some of the customer service issues I've had with people like 118 golf, AG etc where it is nothing short of a battle to get anywhere

 

[Tommo21]

I think the post is a fair one. He sent his cart in for a repair and got one back that wasn't his. That's poor in my opinion. It shows that their procedures are not up to scratch.

I'm sure the outcome will be good but isn't the point of forums to discuss service - both good and bad?

As I say, I'm sure Go Kart will come good but I'm keen to hear of such incidents.

By the way, we leave our kids on their own. We wrap them in cotton wool, put a can opener in their hand and a tin of beans. Nick Jr on the TV - they're in heaven.....

Someone with a little intellect.

 

[p1pete]

I think the post is a fair one. He sent his cart in for a repair and got one back that wasn't his. That's poor in my opinion. It shows that their procedures are not up to scratch.

I'm sure the outcome will be good but isn't the point of forums to discuss service - both good and bad?

As I say, I'm sure Go Kart will come good but I'm keen to hear of such incidents.

By the way, we leave our kids on their own. We wrap them in cotton wool, put a can opener in their hand and a tin of beans. Nick Jr on the TV - they're in heaven.....

Someone with a little intellect.

 

[p1pete]

Well the trolley arrived at Go-Kart this morning and after a conversation with Rob I am getting a new trolley and bag.

Lessons learnt on both sides here, for me:

1.Do not send kit away without attaching some sort of ID
2.Keep the packaging in case you ever have to return something
3.Attach the QA slip (with serial number)to the reciept and keep safe

For Go-Kart:
Ensure returned equipment is properly labelled
Keep a list of serial numbers to purchasers

So in all, happy chap considering the trolley will be here tomorrow and I wont have to dig out my pull trolley.....yes I know....lazy git

And yes, I am praising Go-Kart for their quick resolution to this problem as they did in the past with my dodgey battery charger. Everyone makes mistakes and its how we deal with them that sets us apart.

Thank you Go-Kart