Credit Crunch? Not at PC World obviously.......

Smiffy

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Was out shopping with the Missus, and she has been going on about one of these new "netbook" thingies. So we popped in to our local PC World to see what they had.
She didn't want anything too expensive, and spotted a nice little Acer jobbie in a fetching shade of pink. "I like that" she said, so me being Mr Generous said I'd buy her one. Spent ages waiting for an assistant (shop was packed) but eventually tracked down a spotty faced individual who was free.
"Excuse me" says I, "my wife would like one of those pink Acer netbooks. Have you got one in stock?"
"Errr...no, we haven't" he replied.
A bit cheesed off, 'cos this always happens to me, we nipped into Currys next door because I know they sell Acer stuff too.
Guy in there was very helpful, looked on his PC but unfortunately they only had that model in blue, not pink. My wife looked a bit disappointed, 'cos she wanted pink. So I explained that PC World were out of stock of them too. His computer was linked to the PC World one, because they are part of the same group.
"Hang on" he said. "PC World are showing 3 pink ones in stock!"
So he gave me the reference number and we trapsed back around to PC World. This time I found a very helpful lady assistant who looked on her computer, confirmed that they did indeed have 3 in stock and went upstairs to get me one. 5 minutes later my wife was the proud owner of a new pink Acer netbook.
I thanked the kind lady, and asked her if she could kindly point me in the direction of the manager, which she did.
The manager was very apologetic, and asked if I could point out the salesman that told me they had no stock, without even bothering to look on his computer. I spotted the young lad chatting to a couple of girls as if he didn't have a care in the world. Little did he know that his manager was now walking towards him with smoke billowing out of his ears. I left the shop, happy in the knowledge that I might just have helped the next prospective PC World customer get the service and help that spending their hard earned cash in that establishment should expect.
Disgruntled of Bexhill
 

brendy

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Being from an IT background its akin to going into Kwikfit for tyres when you are a motor mechanic yourself.
Over-priced stock and under-trained staff make this place totally off limits unless completely stuck for something basic like a cable or fan. The likes of Dabs, Scan, Novatech and Aria are so much better and cheaper. I would rather wait a day or two and get it for a lot less than go in there and let them think they were "helping" someone.
 

Smiffy

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The likes of Dabs, Scan, Novatech and Aria are so much better and cheaper. I would rather wait a day or two and get it for a lot less than go in there and let them think they were "helping" someone.

Appreciate what you say, but this was a bit of an "impulse" buy. I usually buy anything PC related from either Aria, CCL Online or Misco (who are particularly impressive both on price and delivery).
My homework since purchase has shown that the price I paid for it from PC World was very similar, and my wife was up and running with her new "toy" within 15 minutes, so I'm not unhappy with the price I paid. Just the service I didn't get.
 

RGDave

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5 minutes later my wife was the proud owner of a new pink Acer netbook.

Acer One? Linux Linpus or Windows?

If it's Linpus, let me know how you get on.....I have the Linux with the Atheros 802.11b/g WLAN...all very well, but it doesn't like the Netgear D series (G rated) modem router very much....the most popular router in the UK!! whoops....

It works splendidly hard-wired into the router though..
FABULOUS.... :)
 

Smiffy

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Acer One? Linux Linpus or Windows?

Acer One running Windows XP.
She's very happy with it. It takes a wee while to boot up/shut down compared to my daughters laptop but the wife didn't want anything as large as that so she is quite happy sitting in the front room tapping away. I've had a go on it but can't get used to the tiny little keyboard! It found our Netgear router OK, connected very easily. Once it's up and running it's quite nippy, but as I say...it takes ages to boot up and shut down.
 

RGDave

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Acer One running Windows XP.

I've had a go on it but can't get used to the tiny little keyboard! It found our Netgear router OK, connected very easily.

Good news! The windows one is 100% workable with almost any router. My PC builder (they've done all of mine) let out a huge sigh when he heard I'd bought a Linux one. At this moment in time, Netgear do NOT support Linux, which means IF you have a problem you need to try and find new software on the 'net....

He expects it'll take about a year for the router makers/linux programmers and the wi/fi chip makers to all start working along the lines to guarantee windows-style running....as for Acer....next to nothing available.
 

SS2

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The likes of Dabs, Scan, Novatech and Aria are so much better and cheaper. I would rather wait a day or two and get it for a lot less than go in there and let them think they were "helping" someone.

I'll second the vote for Dabs: I've used dabs.com for years, bought lots of kit for my business and never had any problems.

PC World has its place in the market; I got a low-end HP laptop with XP on it in Feb 2008 for a vg price.

As usual, shop around.
 

evita4

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Can I add ebuyer.com to the list of reputable PC/electronics online retailers. I use them all the time and have never had any problems.
 

RGDave

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Can I add ebuyer.com to the list of reputable PC/electronics online retailers. I use them all the time and have never had any problems.

Agreed.

I use ebuyer lots and have always been v. happy.
 
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