Car manufactures a warranty advice needed,

[Smiffy]

Hi Rob,

im in a VW , Mitsubishi ,SsangYong dealership over here so just curious ,


How do customers with extended warranties who are on a service plan, BUT have a mechanical failure NOT related to anything covered on the service schedule due stand over in the UK ..?

over here if the fault was attributable to something due on the service you'd have little or no chance of warranty , but if the fault was not related to the serviceable items due, then they would have a very god case

If the fault was covered under the terms of the manufacturers warranty (which most parts are other than wear and tear items) then the fault would be rectified under that warranty.
The service plan is totally independent from the warranty side of things, but obviously you need to adhere to the servicing requirements otherwise the manufacturers warranty would be null and void.
A manufacturer cannot insist that you use one of their own service centers, those days are gone.
But you do have to prove that you have had the car serviced at the correct intervals and that the proper parts have been used.
Hope that makes sense?

 

[drdel]

Since cars have become more and more reliable few drivers every check the coolant, oil tyre pressures etc. However it is the drivers responsibility to ensure the car's is roadworthy (Insurance small print!) and manufacturer's warranty - its even in the driving test.

In this case it is only speculation that the water pump was the source so I suspect Vauxhall can easily decline liability.

The best argument would be that the car was not used and the miles covered in the 8 weeks was so minimal as to be irrelevant.

The hard fact is that, for whatever reason, the car was not serviced for a significant period beyond the specified schedule. The law is no their side.

I'd be looking for a goodwill contribution based on the argument the coolant wasn't changed by the dealer when it should have been.

Getting uptight and any threat of legal action is likely to entrench the dealer and Vauxhall into closing ranks.

Be as diplomatic as you can with your efforts and then move on.