Big Problem with Sun Mountain H2NO bag

[LanDog]

Good that it has been resolved

I got an Oakley stand bag at Christmas, left it at home when I went back to university and planned to put it back into play over the summer, I went to play Foyle GC last Friday and just. Coincidentally the Golf Store Europe there was where I got it from, as I was heading to the range beside the shop I noticed a tear on one of the shoulder straps, went into the shop and just explained to the guy that this was the first time it had been outside my bedroom since Christmas time, and if I could get store credit or something to replace it with.

The guy in the store, Rob was very understanding and even let me use the bag for my round and everything before returning it.

Left the bag with them on Friday, by Monday, Oakley had got back to them and issued the store credit.

 

[Slab]

Glad you got a result and have to admire your continued support and admiration for Clubhouse even when you know its been their responsibility all along

I guess we don't really know how much Clubhouse will be out of pocket. Things like a retailer returns policy (or lack of) and manufacture after sales support for a retailer, are all considered when retailers agree the purchase price that they buy stock in at, so for all we know Clubhouse might get a really good cost price in a deal that says they also absorb the costs of any customer returns!

My thoughts on the break. Does it look like a carry strap? not a bit. Would I use it as one as you did, probably yes

 

[HomerJSimpson]

Big thumbs up to clubhousegolf. I've used them many times and never had any issues. Top rate company

 

[dufferman]

I think we've all learnt here that, if there is an issue / breakage / problem with a product, don't delve into how or why it broke, just tell them it's not how it should be! If you'd have never said about the fact you used the (in their eyes) 'wrong' part to carry it, they might have looked at it differently. Similar to slamming your brakes on and someone going into you, then you get out the car and say "I just wasn't paying attention"... they'll latch onto it to avoid it being their fault!!

I would certainly take to twitter and let all your followers know of the mishap - and any friends or fellow forumers with a golf blog could possibly link to this thread and talk about the power of the buyer and how public opinion is so vital in such a competitive market like Golf retail.

Especially since Clubhouse have told you this is an issue that Sun Mountain know about!!

After seeing the whole GolfBuyItOnline thread on here (which got deleted unfortunately) I am now fully against ever using them. I often see their website pop up when I do searches online for golf bits, and would never even visit the site let alone take a chance on it for buying. And if someone asked me my opinion on them as a company...!!

The power of t'internet eh?

 

[DaveM]

Must admit I was in the market for a bag and trolley. Guess I know what not to buy.

 

[Rumpokid]

Have a sun mountain H2N0, and the rubber grab handles at the top do not seem to be the best.Manage them by being easy on the bag,but think it is only a matter of time before one pops.