Bad experience in online golf shop

[golfija]

Bought driver and changed it to another model after payment, everything was ok and my account showed me that correct driver is dispatched. After i received my order i found out that there was driver i ordered firstly. I wrote e-mail to them and next day when I looked my account, it showed me like i ordered this first driver!?! And now this online store is covering up his mistakes like this. I can't prove this also anyhow, because they don't send confirmation e-mail when i change my basket. Anybody had same experience? maybe somebody knows which shop i'm taking about? This makes really angry that so big and respected place allowes things like that.

 

[Gustavo]

Hello, and welcome to the GM Forum.

If you've purchased the club veyr recently, and haven't used it, won't the shop do a complete refund on return service ? Then you can re-order the correct club ?

What's the name of the company you've dealt with ?

 

[golfija]

Yes i purchased Cobra speed driver instead of M and received it yesterday but already opend it. This is even not the case, I could get used with this speed driver but what i'm trying to say is that how can shop like this cover up their mistakes? BTW they run out M drivers couple of days later so they could not change it anyway. maybe that was the reason?

Shop name is Onlinegolf.co.uk

PS. i don't live in England so all this delivery process is painful for me and they said that I should pay for sending it back...