Redtraveller
Club Champion
Just wondering if anyone had any experience of AG customer service? I got the £10 birthday voucher which I’ve had previously and always used in store.
This time I wanted to get some shoes but didn’t want to order online as I wanted to try on before buying. I contacted them asking if it would be possible to extend the date (until shops open again on 12th April) so I could go in store. I was told point blank ‘no’ it’s not possible to extend them. I politely asked if it was possible to give me an alternative and was again told ‘no’.
I thought they may have gone a little further as I would have probably spent another £90 or so on top of the voucher plus any other bits like balls, tees etc. However I’ll now just go elsewhere and spend the money. I would have thought they would have tried to help out a little more to get the money in but doesn’t seem so.
This time I wanted to get some shoes but didn’t want to order online as I wanted to try on before buying. I contacted them asking if it would be possible to extend the date (until shops open again on 12th April) so I could go in store. I was told point blank ‘no’ it’s not possible to extend them. I politely asked if it was possible to give me an alternative and was again told ‘no’.
I thought they may have gone a little further as I would have probably spent another £90 or so on top of the voucher plus any other bits like balls, tees etc. However I’ll now just go elsewhere and spend the money. I would have thought they would have tried to help out a little more to get the money in but doesn’t seem so.