Under Armour - update on my order

[The Fader]

Just for information - I have received an email from Under Armour today saying part of my order has shipped.

I have tracked the package and is shows collection by Hermes and a delivery date of tomorrow!!

Given I got the same cancellation email as others - this is strange development.

The rest of my order is still on the U.A. website awaiting shipment and is not showing as cancelled.

Wonder what tomorrow will bring?

 

[Beezerk]

A refund

 

[garyinderry]

Anyone actually been refunded yet?

 

[Beezerk]

No,I checked my account yesterday and it showed money was taken out on the 21st (after orders have been allegedly cancelled) checked again earlier and now showing as 22nd. Proper confused

 

[hovis]

My orders arrived today

 

[Beezerk]

My orders arrived today

Crazy, did you get the cancellation email as well?

 

[hovis]

Crazy, did you get the cancellation email as well?

Yes. But never got a refund. Shame 😂

 

[Beezerk]

Yes. But never got a refund. Shame 😂

And normal free delivery or upgraded?

 

[Dan2501]

My order still says it's being processed on the website but received a cancellation email. God knows what's going on?!

 

[hovis]

So not the "obvious" mistake that us flesh eating people fell for after all!!!!

 

[robinthehood]

Sounds like a total mess by UA

 

[Slime]

My order remains 'Not Shipped'.
Another email on it's way.

 

[Dan2501]

Reading on Twitter that people that have called them about their orders have been barked at by incredibly rude customer service staff. Under Armour doing themselves a lot of favours with this debacle.

 

[USER1999]

I am guessing that the orders getting delivered were genuinely in the sale, and the ones that are not, were wrongly priced.

Customer service is a job I would not want. Getting abuse from irate customers all day, not for me.

 

[Papas1982]

I am guessing that the orders getting delivered were genuinely in the sale, and the ones that are not, were wrongly priced.

Customer service is a job I would not want. Getting abuse from irate customers all day, not for me.

I can't imagine they meant for any products to be reduced to £8.8. Thats a mental reduction!

 

[garyinderry]

It would have been nice of them to hold their hands up and say we messed up. We will send one item for 8.80 and we value your custom and future support. Win win

 

[inc0gnito]

Someone at UA wont be getting their bonus this year.

Still haven’t received any items or a cancellation yet.

 

[Bbothwell]

Still haven't recieved a cancellation email nor a shipping email. No idea what is going on but expecting a refund. I'm hoping a complaint will get me a voucher or something once this is all finished

 

[GOLFER1994]

I've heard nothing and when i log online it is showing that I have no order history. Money was taken from the bank at the time and confirmation email received ! Let us know what arrives

 

[PJ87]

it is an odd one indeed

yesterday I received my blanket email saying order not accepted , refund will be issued.. expect 5-7 days or whatever

now normally (I paid by paypal btw) you get an email that min from paypal saying transaction refunded your money will be returned blah blah.. which actually is a good email to get because you know the refund has actually been issued.. anyways 24 hours on I have no email from paypal.. so Im wondering if their working through all the orders one by one and refunding them.. because until I get that paypal email the money cant have been refunded