Wow, excellent service from Matthew at Brand Fusion Int'l Ltd who has not just sent me a new axle bolt that I needed, but sent a new complete axle, new wheel, new disc brake and new brolly strap! All under warranty, despite me telling them that it was not warranty damage as was in fact my own fault!! Amazing!!
Yes, they did very similar for me - all i lost was the little bit of elastic that holds an umbrella in the holder, but they sent me a replacement holder as well
Brand Fusion are fantastic! They sent me a replacement handle latch for my Micro-Cart free of charge, even though the cart is over 5 five years old. Very refreshing to get this kind of customer service these days.