Sky broadband

bt will probably have the line in copper to ure main bt point. but how many folk live in a new build property? do you realise that your internal cables to your other phone points (classed as extensions) may be wired in a cheaper material, like tin!!!!!!!!!! and is easier to break. found this out in my flat when having problems
 
If you can't get fibre optics......skys the best broadband you can get imo, after sales service isn't gonna change too much, because of the delay in the router and stuff, you should be able to snag yourself a discount too if you threaten leaving them, they love doing that.

But yeah, they don't throttle or limit their ADSL broadband, so if you can get 15mb-20mb, it's good. So good for me, that i'm not even all that bothered about switching to 50mb fibre optic for slightly, I can and get everything I want from this very easily and they never bother me about it.
 
bigslice said:
bt will probably have the line in copper to ure main bt point. but how many folk live in a new build property? do you realise that your internal cables to your other phone points (classed as extensions) may be wired in a cheaper material, like tin!!!!!!!!!! and is easier to break. found this out in my flat when having problems
Click to expand...

Internal Distribution Systems are the devils work for broadband connections due to exactly this. This is why nearly all ISPs now ask that the router be plugged in to the master socket. The main problem that this causes is the infinite number of stupid places some builders ask for the master socket to be installed (under floors, in attics and in one case, actually INSIDE the cavity wall!)
 
Greig
Does the length of extension lead affect performance? I ask as I've recently gone over to Sky. My main phone socket is in the hallway but I wanted the router next to the tv so I could connect it to the ps3. This means Ive now got two extension leads running from the socket to the router. Not had any connection problems (yet) but I seem to remember reading somewhere that routers don't like extension leads. Anything in this?
 
GreiginFife said:
Actually you will find that outside of the IP Stream product Sky only traffic shape where a user is kicking the arse out of it. VCOPS and the regulators do check on companies you know.
You had a bad experience with them, I get it but that doesnt make them the worst around for everyone. 4 best in class accolades 3 years running for copper based LLU product. Must be terrible.
What would I know though, only worked in the industry for 15 years and dealt with thousands of slow speed cases the majority of which turn out to be line config issues. Line conditions dont always stay static.
I am sure you can give me insightful evidence to support your statement though.
Click to expand...
Of course I was kicking the arse out of it, I worked from home, online, my daughter had her own laptop, and my son lived on one of those shooting fighting online x-box games.

I had "unlimited" broadband, which in SKY's case - as you've admitted here - doesn't mean unlimited at all, even though you're paying for it, and when you phone to complain, they deny it's them, and have you jumping through hoops to "test" your line/router/connection/PC.

But as you admit, it was them all along, so erm, I'm not really sure what you're trying to defned here, whatever it is it's indefensible.
 
HughJars said:
Of course I was kicking the arse out of it, I worked from home, online, my daughter had her own laptop, and my son lived on one of those shooting fighting online x-box games.

I had "unlimited" broadband, which in SKY's case - as you've admitted here - doesn't mean unlimited at all, even though you're paying for it, and when you phone to complain, they deny it's them, and have you jumping through hoops to "test" your line/router/connection/PC.

But as you admit, it was them all along, so erm, I'm not really sure what you're trying to defned here, whatever it is it's indefensible.
Click to expand...

Kicking the arse out of it is using bandwidth equivalent to 4 connections this is when shaping kicks in. You admit you were doing that. You havent grasped the concept of traffic shaping though. You still had unlimited download as defined by the ability to download or access content that requires bandwidth. All that shaping does is control the rate at which you do that to protect the bandwidth of others. In shaping Sky did not switch off your ability to connect to the internet as they would on a limited connection of say 2GB.

So unlimited, yes, thats what I'm defending. So erm, what was your point again?
 
SaintHacker said:
Greig
Does the length of extension lead affect performance? I ask as I've recently gone over to Sky. My main phone socket is in the hallway but I wanted the router next to the tv so I could connect it to the ps3. This means Ive now got two extension leads running from the socket to the router. Not had any connection problems (yet) but I seem to remember reading somewhere that routers don't like extension leads. Anything in this?
Click to expand...

Yes and no. ADSL needs a good conductor to maintain a good connection and to minimise noise called attenuation. Poor quality extension cable can cause increased attenuation by not having good enough conductive capability. However an extension of good quality cable will give a good conductive path for the ADSL signal.
Most house builders installing IDS in new builds tend to use low quality cable hence the problems people report due to extensions and the reputation they have now.
 
Gotta admit, never had an issue with my Sky Broadband, or connections speeds. I had many issues with my TV with them though, to many to list. Having now switched to Virgin and had my install done this weekend all I can say is WOW, the connection, upload and download speeds are nothing short of lightyears ahead of what I had and was happy with from Sky.
 
GreiginFife said:
Kicking the arse out of it is using bandwidth equivalent to 4 connections this is when shaping kicks in. You admit you were doing that. You havent grasped the concept of traffic shaping though. You still had unlimited download as defined by the ability to download or access content that requires bandwidth. All that shaping does is control the rate at which you do that to protect the bandwidth of others. In shaping Sky did not switch off your ability to connect to the internet as they would on a limited connection of say 2GB.

So unlimited, yes, thats what I'm defending. So erm, what was your point again?
Click to expand...
My point was, with Pipex I had no issues at all for 4 years or more, none, I then switched to SKY, and had abysmal download and upload speeds right from the off, and frequent loss of service altogether. My broadband speeds were usually 0.1meg, awesome I think you'll agree :-/
 
HughJars said:
My point was, with Pipex I had no issues at all for 4 years or more, none, I then switched to SKY, and had abysmal download and upload speeds right from the off, and frequent loss of service altogether. My broadband speeds were usually 0.1meg, awesome I think you'll agree :-/
Click to expand...

Ok, so that's more your point is you had a poor service, as I said in a post above, I get that. When people have a bad service they ain't going to recommend it, but that doesn't mean that your experience is shared by all and you can't classify 3.7 million broadband connections as crap because you had a bad experience.
There is a point to note as well that the broadband landscape was very different back in the Pipex days (I was with them too in the early BB days) and when BB was classified as a "luxury" to have (bit like when having Sky was seen as snobby before it became more accessible) the companies had more free reign from regulators to effectively do what they wanted.
Broadband, as a publicly available service, was launched in 1997, the concept of a "fair usage policy" was not introduced until 2000. Even when it did, the companies set these themselves as there was no regulatory interference from OFCOM until 2004.
It wasn't really until late 2008 that OFCOM started to stamp their authority with the break up of BT and the introduction of Openreach and the introduction of VCOPS (Voluntary Code of Practice Statutes) which wasn't really even voluntary that companies HAD to start using traffic shaping. An ISP can be in some serious bother with OFCOM if they allow some users to over use the service to the detriment of others. One particular ISP was fined £1.5m in 2010 for this very issue after a third of their subscriber base complained.
So realistically, companies are damned if they do, damned if they don't.

If you had poor speeds from the off after reasonable speeds from Pipex you were either on IP Stream, or your line was not configured properly. If it was the latter (and it happens) then yes, Sky have failed you in providing adequate support.

However, on the point of traffic shaping, it's in the T&C's of the contract for you to read before you sign up, so like many a golf clubhouse thread on here, you know the rules and sign up that's your responsibility.

I can only assume that you are no longer with Sky but if you are I am more than happy to take a look at the line and see if there is anything blindingly obvious that could be causing your pain.
 
Following my original post....I have now received my new Router and all is working again.. BUT its a great shame that SKY did not manage to get me the new router first time..The Re-Order arrived in 3 days..And thanks to Greiginfife for his offer of help..
 
As a matter of interest Greig did you receive my PM the other day and the one I have just sent you..I ask because my "sent message" box is showing 0 messages..
 
Grieg, I have literately switched to sky for bb and landline from bt today. My standard speed has always been slow across orange and bt so I don't expect sky to be any faster it that it's the same cable right. Just wondered if your knew when sky were looking to roll out FO in the south east (burgess hill rh15) as will certainly upgrade? Again will it be one cable that all providers will have access to?

Cheers

P.s glad op got the router in the end
 
TriggerTech said:
Grieg, I have literately switched to sky for bb and landline from bt today. My standard speed has always been slow across orange and bt so I don't expect sky to be any faster it that it's the same cable right. Just wondered if your knew when sky were looking to roll out FO in the south east (burgess hill rh15) as will certainly upgrade? Again will it be one cable that all providers will have access to?

Cheers

P.s glad op got the router in the end
Click to expand...

I'm not to sure about the FO roll out pattern or plan TBH. I can find out for you Monday though.
Yes, it's the same cable that all providers use. But it's also important how the ISP sets the connection up. As with Sev's connection, all I had to do was change some parameters on the line config and doubled the throughput.
If a company only as a few stock configurations available then they tend to use and automated line config utility to manage the connection. This is where speeds can be slow and nothing done about it.
 
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