Should I be cross?

[Foxholer]

and the first obviously saintly one turns up (that or you're just a pedantic wind up merchant, let me see which I would vote for lol)

Proud to be pedantic! WUM? Nah!

Not a lot gets up my nose worse than bad Cust Service - and likewise, nothing makes me appreciate the company/person better than good C/S!

...
And Foxholer...really?

Absolutely! I've actually made equivalent statements in such circumstances!

Puzzles me why Brits, who are so finicky about most things, are prepared to be 'bullied' by folk they are about to give money to!

As I posted earlier. Bad days are your problem, not mine. Though I'm happy to accept a confession re a bad day later in the dialog.

 

[CMAC]

anyone posting who thinks bad CS is acceptable clearly don't work in a service environment nor have ever had bad service costing them money. Lucky them

 

[Coatsy79]

I'm a postie and bad day or not, you never take it out on customers

But that's me, I'd never let someone know I'm too busy as I do a rural run and sometimes the older folk like a wee chat your most likely the only person they'll see all day (not that I spend my whole day chatting but sometimes you'll get "held up")

 

[bladeplayer]

I'd be a bit cheesed off by the lack of manners, but then I'd balance that moment of irritability against the previous few years of good service and realize that I'm still fairly heavily in credit, that people have off days for all sorts of reasons (some very important ones), and that to err is human, to forgive divine...

Chill out and don't sweat the small stuff....:thup:

Top answer... im on the phone nearly all day every day .. if someone who is usually spot on is a bit off , i give them the benifit of the doubt , bad customer service or not we are all just human .. and we have bad days ..

 

[williamalex1]

Anyway, it'll not be a problem in the future, next time Alex phones, no one will want to speak to him anyway

Good to have you back in form DCB,you just beat me to that reply. Maybe they just don't like you anymore Alex.
Only kidding of course, perhaps they were trying to put a fire out when you phoned.

 

[HomerJSimpson]

Should they have responded in the way they did... No
The customer should always come first but at the end of the day, we've all made comments we regret, usually as a result of tiredness or pressure and so is it really that big a deal? I'd let it go

Can I just concur with the comments that its great to see DCB back.