Returning a brand new car

[Mudball]

Got a brand new wheels… its under warranty and bought on PCP.. driving from the garage it gave an error message on ‘Drive train’.. next day it sounds like a tuk-tuk from Thailand rather than a refined German engineering and engine service lights have come on.
Took it back to garage and they ran diagnostics thinking it is a sensor fault. But they could not fix it and they need to get it into the workshop.

There is a part of me that thinks that this needs to be replaced rather than patch work. It is already registered to me. What is best course of action?

 

[Piece]

Lifted directly from the Motor Ombudsman:

What to do about a new car problem​

If you have a new vehicle, which is still under warranty, and you have a fault, you have two options.

Warranty​

You can pursue the fault under your warranty. The warranty will usually have terms and conditions, which set out each parties’ obligations. It will also set out the process on submitting a warranty claim, which normally involves booking your vehicle into a main dealer for a diagnostic (check). Following on from this, the main dealer will submit a warranty claim to the manufacturer. If the manufacturer accepts the fault to be a defect, they will authorise a free of charge repair. If they do not agree it is a defect, they will refuse your claim and explain the reasons why.

Your consumer rights​

You can exercise your legal rights but you will need to contact the seller who sold you the car. If you discover your vehicle is of unsatisfactory quality, unfit for purpose or not as described within the first 30 days, you can raise this with the seller and ask for your money back. You will be entitled to a full refund.

If you are outside of the first 30 days, the seller has one opportunity to repair or replace your vehicle. If you are reporting a fault within the first six month, it is presumed this fault was there at point of sale. The seller will need to prove otherwise. If outside of the first six months, you will need to prove this fault was there at point of sale.

The seller has only one opportunity to repair or replace and if this fails because the same fault persists or a new inherent fault has developed, you can ask for a price reduction, which means a partial refund but you keep your vehicle. Alternatively, you can ask for rejection, which is to return the vehicle and get your money back. Remember, the seller is entitled to deduct usage, which is usually the miles you have added to the vehicle.

 

[Mudball]

Lifted directly from the Motor Ombudsman:

What to do about a new car problem​

If you have a new vehicle, which is still under warranty, and you have a fault, you have two options.

Warranty​

You can pursue the fault under your warranty. The warranty will usually have terms and conditions, which set out each parties’ obligations. It will also set out the process on submitting a warranty claim, which normally involves booking your vehicle into a main dealer for a diagnostic (check). Following on from this, the main dealer will submit a warranty claim to the manufacturer. If the manufacturer accepts the fault to be a defect, they will authorise a free of charge repair. If they do not agree it is a defect, they will refuse your claim and explain the reasons why.

Your consumer rights​

You can exercise your legal rights but you will need to contact the seller who sold you the car. If you discover your vehicle is of unsatisfactory quality, unfit for purpose or not as described within the first 30 days, you can raise this with the seller and ask for your money back. You will be entitled to a full refund.

If you are outside of the first 30 days, the seller has one opportunity to repair or replace your vehicle. If you are reporting a fault within the first six month, it is presumed this fault was there at point of sale. The seller will need to prove otherwise. If outside of the first six months, you will need to prove this fault was there at point of sale.

The seller has only one opportunity to repair or replace and if this fails because the same fault persists or a new inherent fault has developed, you can ask for a price reduction, which means a partial refund but you keep your vehicle. Alternatively, you can ask for rejection, which is to return the vehicle and get your money back. Remember, the seller is entitled to deduct usage, which is usually the miles you have added to the vehicle.

tnx.. did not know that there is a motor ombudsman..

 

[Bunkermagnet]

I picked up a brand new VW Transporter van many years ago, on the way home the condenser of the air con split. The van went straight back into the dealers, where they had it for 6 weeks. They changed everything to do with the air con and after that it worked fine, in fact it was the best example of air con in a van I ever had, up till then and since.
That was much quicker than getting a replacement, which was about a 4 month wait.

 

[williamalex1]

What would happen to the new car if it was returned, could they, would they be able to sell it again as new?
VAT ?

 

[Bunkermagnet]

What would happen to the new car if it was returned, could they, would they be able to sell it again as new?
VAT ?

A new or unregistered car cannot have a component change and still be new, only a complete whatever it is. So a new car, cannot have an alternator or turbo replace when brand new, only a new engine

 

[Mudball]

A new or unregistered car cannot have a component change and still be new, only a complete whatever it is. So a new car, cannot have an alternator or turbo replace when brand new, only a new engine

Interesting.. but how do you enforce them to change the whole bit rather replace just a part.

Still waiting for a courtesy car

 

[Bunkermagnet]

Interesting.. but how do you enforce them to change the whole bit rather replace just a part.

Still waiting for a courtesy car

Can’t tell you.
Im just repeating what a dealer said to when I saw an unregistered VW Transporter having an engine change.

 

[jim8flog]

What would happen to the new car if it was returned, could they, would they be able to sell it again as new?
VAT ?

Once a car has been registered it is no longer new.
My purchase a couple of months ago had just 5 miles on the clock but as it was preregistered it is treated as being a used car.

 

[RichA]

Once a car has been registered it is no longer new.
My purchase a couple of months ago had just 5 miles on the clock but as it was preregistered it is treated as being a used car.

Conversely, as long as it has never been registered it can be sold as new.
20 years ago, when I was less clued up about car buying, I bought a "brand new" Mondeo estate from Dagenham Motors that was in stock. When it arrived I gave it a thorough inspection and was shocked by the level of corrosion on the underside of the engine and suspension. I rejected it and eventually got a full refund, but it wasn't easy.
It turned out that it rolled out of the factory over a year earlier and had been sitting in a holding area by the docks, soaking up moist, salty air.
Since then, I have only bought new cars with spec that guarantees a factory order rather than one that is ready for immediate delivery.

 

[Mudball]

Just heard from BMW garage… my new car needs a new engine that they need to order from Germany…

So I can either wait a few weeks for it or I can come in and discuss option. He also took the pain to remind me that he “lost money” on our part exchange as there was some paint work needed.

What a Horlick.. looks like a big fight coming up..

 

[PJ87]

Just heard from BMW garage… my new car needs a new engine that they need to order from Germany…

So I can either wait a few weeks for it or I can come in and discuss option. He also took the pain to remind me that he “lost money” on our part exchange as there was some paint work needed.

What a Horlick.. looks like a big fight coming up..

Ah yeah dealers famously don't have body work specialists at a cheaper rate

Your best friends until something goes wrong

 

[Piece]

Just heard from BMW garage… my new car needs a new engine that they need to order from Germany…

So I can either wait a few weeks for it or I can come in and discuss option. He also took the pain to remind me that he “lost money” on our part exchange as there was some paint work needed.

What a Horlick.. looks like a big fight coming up..

Tough . If real it only means a temp inconvenience as I'm sure the forecourt price or deal on the part-ex car would have made up for the "loss".

New replacement engine in a new car?! I'd go in and listen to the options, bearing in the mind my post #2.

 

[Juliancole]

Sorry to hear about the trouble with your new car. It's definitely frustrating when you expect smooth drives and get error messages instead! Given it's under warranty, it's great that the garage is taking responsibility. Sounds like a bummer that the issue might need more than just a quick fix.

When it comes to big issues with a new car, replacement might indeed be a better call than patching it up repeatedly. Since it's already registered to you, the garage should ideally provide a resolution that ensures your car runs flawlessly.

 

[Mudball]

Sorry to hear about the trouble with your new car. It's definitely frustrating when you expect smooth drives and get error messages instead! Given it's under warranty, it's great that the garage is taking responsibility. Sounds like a bummer that the issue might need more than just a quick fix.

When it comes to big issues with a new car, replacement might indeed be a better call than patching it up repeatedly. Since it's already registered to you, the garage should ideally provide a resolution that ensures your car runs flawlessly.

have now got a written message from the garage that they will need to replace the engine and that they will now take it up the manufactuere

 

[Deleted member 23270]

They will now take it up the manufacture.

Is that a euphemism?

 

[Abdalmyant]

Hopefully, the garage can work their magic and get it sorted out ASAP. If it's a major fix, you might want to consider discussing replacement options with them. After all, you deserve that smooth German engineering experience! Best of luck, and here's hoping you're back on the road trouble-free soon! By the way, have you checked out this link for enclosed car transport? Just in case you need it down the road: https://www.a1autotransport.com/enclosed/ Safe travels!

 

[Mudball]

The car needed a new engine.. which was replaced under warranty. Subsequently they replaced the car with a (fairly) like for like car. So all things sorted

 

[KenL]

The car needed a new engine.. which was replaced under warranty. Subsequently they replaced the car with a (fairly) like for like car. So all things sorted

Did you get any compo?

 

[Mudball]

Did you get any compo?

No… they provided a courtesy car at all times. So not really out of pocket ..: it was annoying and time consuming