PC expert required

[drawboy]

I have managed to get a Trojan or other malware on my PC. It"s the first one for years. I ran the programme through my anti virus (panda) it said it was clean but when I opened it it has installed some mal ware of some kind. I have tried Super anti spyware and malware bites but it hasn't, shifted it. I am running panda again but do not hold out much hope.I need help if anyone can offer it? I am not too bothered if I have to have a clean reinstall apart from my photos, if I put these on a disc would I be able to put them back on my PC if I run them through the virus checker again.

 

[Slime]

Register, for free, with PCHF and they will sort it for you without charge.
They've sorted me out on more than one occasion and I find them superb. I've used them enough times to have become a donor, but they never ask for donations.
As I said, registration is free ................. what have you got to lose?
Here's a link to the site I'm talking about,

http://www.pchelpforum.com/#software.405

You'll want the System Security sub-forum.

Good luck.


Slime.

 

[PhilTheFragger]

Ok
How does the bug manifest itself? Are you on chrome , ie or Firefox
If it is an advert, which one?

Several ways to kill it, but more info required

 

[drawboy]

Panda has just picked up a hacking tool, it says it has been neutralized. It is putting programmes on the desktop and there is a programme in my start list I do not recognize but when I try to delete it it reappears. I'm using Firefox.

 

[Foxholer]

Try downloading and scanning with another AV program. I use Avast (free version) and haven't had any probs.

In answer to your question re photos....Probably be fine, but you can't tell.

What makes you think you have a virus? As opposed to just another annoying pop-up?

What are the names of the 'new' programs on your desktop? And the one in your startup?

 

[drawboy]

I am downloading chrome in case it is in Firefox. Just searched for chrome and I can see an ad banner on the bottom by ReMarkable. Never seen this before. I will check Firefox for add on's.

 

[drawboy]

Super anti spyware has just found Trojan.agent/Gen-Kryptic. Hopefully it can remove it and this will solve it. What do you think?

 

[Foxholer]

Super anti spyware has just found Trojan.agent/Gen-Kryptic. Hopefully it can remove it and this will solve it. What do you think?

SAS has been known to report false positives of this - in its own files!

It's an old virus, so I would have thought would have been detected earlier.

Not sure i trust SAS - in this case.

 

[drawboy]

OK thanks, panda has found another couple of hacking tools and deleted them. Do you think this is the virus/Trojan?

 

[Slime]

I am downloading chrome in case it is in Firefox. Just searched for chrome and I can see an ad banner on the bottom by ReMarkable. Never seen this before. I will check Firefox for add on's.

Have a read around here, it may well help.
https://www.google.co.uk/?gfe_rd=cr&ei=tvBbU47yL6zY8gfB5IDoBA#q=ReMarkable+computer+programme

Then maybe visit PCHF. No software that they've had me download has ever been a problem!


Slime.

 

[drawboy]

Thanks Slime.

 

[drawboy]

Now sorted, Malware bytes found 318 files that the trojan installed mostly ReMarkable ads rubbish, it cleared them then a clean install of Firefox and so far fingers crossed it's back to normal. Thanks for everyones help.

 

[CMAC]

thought you had already run malware bytes?

I find adaware (free) better, run both

 

[drawboy]

I did but I did a full overnight scan and it did the biz. Sorted.......for now.

 

[Andy]

Spybot Search & Destroy is all you need. Get rid of the rest and maintain a good virus scan regime and tight firewall.

 

[drawboy]

Usually do all that Andy but got a bit naughty this time trying for a free program.....bit me on the bum, serves me right.

 

[CMAC]

Usually do all that Andy but got a bit naughty this time trying for a free program.....bit me on the bum, serves me right.

I did all that and more, much more.........windows still has issues, problems, backdoors and weaknesses

 

[chris661]

I did all that and more, much more.........windows still has issues, problems, backdoors and weaknesses

As does every OS. Even some Linux distributions are pretty easy to bypass.

 

[Andy808]

Only one answer really..........

 

[chris661]

Only one answer really..........

Here was me thinking you were about to say