New laptop new problem

Is it vista?...if so, could be an issue with "rights" (for getting the flash). I run mine as a "single user" PC, and that has full admin rights. Might be it (then again, might not).
I got SO fed up with the missus and kids being unable to do anything, I scrapped the idea of multiple users. I couldn't even put a shortcut to word on my daughter's account.
 
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