bluewolf
Money List Winner
Has anyone reading this thread, and who is in the market for an electric trolley, had their decision made just that bit harder by what they've read here?
Motocaddy - Poor Customer Service
- Thread starter FairwayDodger
- Start date
chrisd
Major Champion
I have no doubt they are a quality product but it's their after sales service that is in question and I just think that the £50 FD has lost will potentially be lost in future sales, purely because of this thread!
Three
Tour Rookie
I'm happy to say that there have been some great points made tonight which have swayed my opinion.
I don't think Motocaddy were "wrong" per se, but if they had provided the refund outside of the 14 day period, maybe this whole thread would be singing their praises instead of providing awful publicity.
pokerjoke
Money List Winner
I don't.
When Karen gets it out and see's what a good trolley it is she will be happy with her purchase.
Quality sells at the end of the day and I believe Motocaddy are NO1 for golf trolley sales.
bluewolf
Money List Winner
I agree.. Motocaddy aren't "wrong".. They've abided by the rules they themselves set.. However, what they could have done is "bought" future sales for just £50.. If just 1 person reading this thread decides against purchasing one of their trolleys then they've lost out, not just on a future revenue stream from the OP, but also from the other buyer.. Shame really, as they make good trolleys..
chrisd
Major Champion
Maybe Tony, but I suspect she will always harbour a grudge against the company as I probably would if it had happened to me. Maybe time will heal!
pokerjoke
Money List Winner
Agreed
Birchy
Money List Winner
bluewolf
Money List Winner
Yes a little bit.
This offer isnt on now though so slightly different
Bloody hell kidda.. You're only 16. What do you need an electric trolley for.. You should be carrying a full tour bag for 54 holes a day
Birchy
Money List Winner
Bloody hell kidda.. You're only 16. What do you need an electric trolley for.. You should be carrying a full tour bag for 54 holes a day
Mainly for the stupid trips we do where we play 714 holes in 4 days :rofl:
Plus ive looked at push trolleys and they are expensive for a decent one so might as well get electric for when required.
"The line" is a mercenary judgement and one of "natural justice. In this instance, what will it cost the supplier to cough up? Nothing because it is already budgeted for. It won't hurt them in the slightest to pay up.
Doing the the right thing, natural justice, will enhance the suppliers reputation and "buy" future business. Again, in this instance, good customer feedback will see others spending £400 on new trolleys. Bad feedback could see some going to another supplier.
if the customer's claim is so obviously flawed, say no. They may well then post something on social media but if they post up the truth, others will say they're being unreasonable.
chrisd
Major Champion
Bloody hell kidda.. You're only 16. What do you need an electric trolley for.. You should be carrying a full tour bag for 54 holes a day
I just wonder how much of my golf life may have been cut short because of the times when I carried instead of using a trolley?
bluewolf
Money List Winner
Fair dos.. You lot do push it on away jollys.. I don't have the energy for all that.. Get 1 round done, then sit in the pub for the remainder of the day nursing a G&T and some Prawn Cocktail crisps..
Three
Tour Rookie
Excellent, thank you.
bluewolf
Money List Winner
Depends on the age at the time I suppose. I've no real issue with anyone using a trolley, except when it's biblical wet.. I still carry, but only because I'm too tight to buy a trolley
.. Strangely enough, I don't have any less energy at the end of the round as when I have used a trolley..
ruff-driver
Journeyman Pro
Piece
Tour Winner
In a nutshell:
FD to buy another Motorcaddy in future? Very unlikely.
People on this forum to buy Motorcaddys? Less likely now than at start of thread for some.
Is this thread a good advert for Motorcaddy? No.
Would have a better customer service approach for the OP turn the above three questions more positively? Yes.
FD to buy another Motorcaddy in future? Very unlikely.
People on this forum to buy Motorcaddys? Less likely now than at start of thread for some.
Is this thread a good advert for Motorcaddy? No.
Would have a better customer service approach for the OP turn the above three questions more positively? Yes.
bluewolf
Money List Winner
Oh how the other half live, which tour are you on again ?
It's the owd before their time farts North West Tour... Not too much prize money, but the ale selection is far better than the PGA
FairwayDodger
Money List Winner
So I've taken a bit of a kicking at times on this thread. Fully understand not everyone sees it the way I did but I think some of the more recent comments at least see where I was coming from.
I was genuinelysurprised they stuck to their guns on this, it seemed like such an obvious way to win some customer satisfaction at a low price they had already budgeted for anyway, but accept they were within their rights. I've contacted companies in in the past and asked for something in the knowledge I was pushing my luck, it didn't seem like that this time so I posted here to get it off my chest, after all we're mostly all pals on here!
Last year I had an issue with a Calloway driver out of warranty that they sorted and I posted on here about how impressed I was. I'll certainly be thinking about callaway next time I'm changing my clubs. Chances are I'd have done the same here had motto addy shown a bit of flexibility. Instead, as some have alluded to, I feel a bit resentful towards them.
I've never had an electric trolley before but maybe this will turn out to be brilliant - it will have to for there to be any chance I'll use them in future. But right now if, for example, my wife decided to get more seriously into golf and asked me to get her a trolley for her birthday she wouldn't be getting a motocaddy.
The opinions I've expressed on the thread have all been honestly held. Totally understand many don't share those opinions but please don't flame me again!!
I was genuinelysurprised they stuck to their guns on this, it seemed like such an obvious way to win some customer satisfaction at a low price they had already budgeted for anyway, but accept they were within their rights. I've contacted companies in in the past and asked for something in the knowledge I was pushing my luck, it didn't seem like that this time so I posted here to get it off my chest, after all we're mostly all pals on here!
Last year I had an issue with a Calloway driver out of warranty that they sorted and I posted on here about how impressed I was. I'll certainly be thinking about callaway next time I'm changing my clubs. Chances are I'd have done the same here had motto addy shown a bit of flexibility. Instead, as some have alluded to, I feel a bit resentful towards them.
I've never had an electric trolley before but maybe this will turn out to be brilliant - it will have to for there to be any chance I'll use them in future. But right now if, for example, my wife decided to get more seriously into golf and asked me to get her a trolley for her birthday she wouldn't be getting a motocaddy.
The opinions I've expressed on the thread have all been honestly held. Totally understand many don't share those opinions but please don't flame me again!!
larmen
Head Pro
Isn't that why there is 12 pages worth of a 50/50 split of opinion in here as well? What is unreasonable?
