HELP, Lost Package, Royal Mail

[Cheifi0]

Hi all.

I have recently ordered a couple of items online that I expected to be delivered yesterday. As I was working away I wasn't home until gone 11 o'clock and so didn't bother checking my mail. Today was bin day so when I arrived home I put it out. I went through the mail today and noticed that one of the letters had a note written on it saying that the packages are in the grey bin. However that had already been collected this morning. I have another spare black bin that I don't use so I went out hoping that it was in there. Unfortunately not.

I was looking at the Royal Mail website about lost items and saw that compensation could be made after 14 days (or so) of the item not showing up. I was thinking about doing this , however they must have records showing that the packages were at the depot yesterday and have been out for delivery. Would this then mean that I have received the items and the subsequent loss of them was my fault.

Sorry for the boring post but in my mind sticking the mail in my bin is not delivering them to me but I am unsure of what actions I should take, for some reason they don't cover it on their website. Has anyone else had this happen to them? Any help pointing me in the right direction would be very helpful.

 

[DaveM]

Ring them up, and play hell with them. What idiot puts mail in the bins. Have you kept the letter you may need it. Even if its only to prove what the postman had done(they could check his handwriting I guess) for proof.

 

[A1ex]

Kick off. Don't go over the top but say you will be claiming or you'll take further action.

The Royal Mail lose so many parcels due to inhouse thieving they pay out on almost every claim.

 

[Scouser]

Cant believe any one would think a bin is a safe place!!!

 

[chris661]

Cant believe any one would think a bin is a safe place!!!

Not only the royal mail, I got a call at work the other day from the courier company we use saying a delivery I had sent out couldn't be delivered as there was no one home and could they leave it in the bin. I burst out laughing and told them to stick a card through the door and dont bother me again with stupid questions.

 

[Rodders]

My daughter had been waiting a long time for something she had ordered from Amazon, had to go to the shed (which is 80' away at bottom of garden)for something and there hidden behind it was her parcel. Also found one once in the BBQ!! Had a word with the postie and now he leaves them on the patio table.

 

[Essex_Stu]

My Ipad was left under my van by a courier for the whole world to see!

 

[Mark_G]

I was waiting for a parcel from ebay which was being delivered to my mother in laws, and after 7 days contacted the seller to ask if it had been sent. The seller gave me the recorded delivery number, and when checked it showed as being delivered. I spoke to the PO and they said it had been signed for. A few days later my mother in law spoke to the Postman, "I put it in the shed" he said. Interestingly the PO told me that recorded delivery does not guarantee delivery, all it means is a signature is obtained (even if its the Postman himself).

 

[pbrown7582]

As the parcels were left they are not traceable only signed for items can actually be tracked.

 

[Imurg]

HID bought a camera from Amazon a couple of years back.
Posty delivered it and left it on the doorstep with the doormat "covering" it to keep it "safe"...

If the Posty only wrote the note on another letter, I'd knock this straight back to the seller rather than try to get compensation myself. The Post Office have not delivered the parcel(s) properly. If the note is on another envelope then there is no official notification that parcels have been left anywhere.....

To me, it's not your problem but the sellers.

 

[Cheifi0]

Thanks for the input, I am going to ring the PO tomorrow and see what they say but nothing is coming out of my pocket! I have had it before where they have left it in a green bin (cardboard garden cut offs etc) but in a bin that was pretty full of all sorts kind of bemused me. I work from home most of the time and I have seen the postman walk past my window and not even try and ring the doorbell and stick it in the green bin. The standards of Royal Mail are slipping....

 

[bozza]

Company I used to work for made parts for pipelines and we sent out basically a big lump of steel that was just over 2meters in diameter and weighed over 2 tonnes. It was only going up to Scotland and they managed to loose it and it was never seen again!

 

[viscount17]

funnily I prefer to use the PO for deliveries as they will keep them in the parcel office in town if I'm not in, which is usually the case; drop in a card and I pick up Saturday morning. Only down side is that the office is only open 9-12.
Don't like to use couriers as all their depots are miles away so it's pretty much immaterial what their opening hours are.

 

[Crazyface]

company i used to work for made parts for pipelines and we sent out basically a big lump of steel that was just over 2meters in diameter and weighed over 2 tonnes. It was only going up to scotland and they managed to loose it and it was never seen again!

how ???????

 

[Mr_T]

whenever we get parcels delivered now one of my mum/dad has to work from home that day as because of cuts the nearest parcel office is a 40 minute drive away!