USER1999
Grand Slam Winner
Easy Jet, not a proper review, as I can't comment on their flying.
Left work yesterday to drive to Stanstead to catch a plane to Munich for the weekend. Thought it might be nice to visit my sister before Christmas, do a few xmas markets, and generally have a few beers and a laugh. Plane was due to take off at 18.05, so we booked a night at the airport hotel rather than drag my sis out to pick us up late.
Checked on the inter web before leaving to make sure all was on time, and that the snow hadn't caused any problems. Nope, every thing fine. Got to check in. All on schedule. Checked in.
Got through security. 15 minutes. Looked at the screen, flight now showing a 2 hour delay. What, they didn't know this 15 minutes ago? This is not unusual for easy jet though, as their later planes are always late., so we pop into the bar for a meal and a couple of stellas.
Come back out, check screen, two hour delay, so still on for 20.05. Have a wander round the shops, come back, look at screen, and the flight has disappeared. Hmm. Go to information desk, no one there. Ask security man by entrance, and he says flight is cancelled, and we need to go back out to the main desk. Great. No announcement, no warning, nothing on the screen. Communication 0 out of 10.
So he leads those travellers he can find back out the staff way, to the main concourse. No one at the easy jet desk. Great. They have all gone home. After half an hour, some one from BAA turns up, and says our baggage is back in the baggage hall that we have just been lead through to get out. So shoes off, belts off, lap top back out and back through security to get our bags. Planning 0 out of 10.
Oddly, security is tighter to get back into the baggage hall than it was to get on a plane. That makes me feel safe.
Back to the easy jet desk, where a non uniformed lady has turned up. She knows nothing. Absolutely nothing. She is handing out a flyer stating a contact phone number to get a refund. The sort of phone number where they charge you a fortune to phone up. All she can say is that the flight will not be rescheduled, that it is cancelled for operational reasons not affected by the weather, all their flights on Saturday are fully booked, including the Gatwick ones, and there is no local hotel availability for any one who can't just go home. Customer service, 0 out of 10.
So I bet they won't pay for the non refundable hotel room we had booked in Munich, and I bet they won't refund the cost of the premium rate phone call to get a refund, or the diesel to get to Stanstead and back, or the £9 parking.
Over all rating 0 out of 10.
Left work yesterday to drive to Stanstead to catch a plane to Munich for the weekend. Thought it might be nice to visit my sister before Christmas, do a few xmas markets, and generally have a few beers and a laugh. Plane was due to take off at 18.05, so we booked a night at the airport hotel rather than drag my sis out to pick us up late.
Checked on the inter web before leaving to make sure all was on time, and that the snow hadn't caused any problems. Nope, every thing fine. Got to check in. All on schedule. Checked in.
Got through security. 15 minutes. Looked at the screen, flight now showing a 2 hour delay. What, they didn't know this 15 minutes ago? This is not unusual for easy jet though, as their later planes are always late., so we pop into the bar for a meal and a couple of stellas.
Come back out, check screen, two hour delay, so still on for 20.05. Have a wander round the shops, come back, look at screen, and the flight has disappeared. Hmm. Go to information desk, no one there. Ask security man by entrance, and he says flight is cancelled, and we need to go back out to the main desk. Great. No announcement, no warning, nothing on the screen. Communication 0 out of 10.
So he leads those travellers he can find back out the staff way, to the main concourse. No one at the easy jet desk. Great. They have all gone home. After half an hour, some one from BAA turns up, and says our baggage is back in the baggage hall that we have just been lead through to get out. So shoes off, belts off, lap top back out and back through security to get our bags. Planning 0 out of 10.
Oddly, security is tighter to get back into the baggage hall than it was to get on a plane. That makes me feel safe.
Back to the easy jet desk, where a non uniformed lady has turned up. She knows nothing. Absolutely nothing. She is handing out a flyer stating a contact phone number to get a refund. The sort of phone number where they charge you a fortune to phone up. All she can say is that the flight will not be rescheduled, that it is cancelled for operational reasons not affected by the weather, all their flights on Saturday are fully booked, including the Gatwick ones, and there is no local hotel availability for any one who can't just go home. Customer service, 0 out of 10.
So I bet they won't pay for the non refundable hotel room we had booked in Munich, and I bet they won't refund the cost of the premium rate phone call to get a refund, or the diesel to get to Stanstead and back, or the £9 parking.
Over all rating 0 out of 10.
