Dissapointed with Taylormade

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Siren

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I purchased an M2 3wood at the beginning of the year just after the 2017 version had bee released. Hit it off the tee last week, felt good but the ball went absolutely no where, looked down to see a huge crack along the toe end of the club.

Took it back to the pro I purchased it from he sent it back to TM for me on Monday I had an email from him today saying TM will replace the head but the lead time is 4 weeks as they have no heads in stock. The other option is to pay £70 to upgrade to the 2017 version. I actually find that insulting as adding the £70 to what I originally paid would be more that the M2 2017 costs in store.

Either way I either have no club for another month or I have to fork out over the odds.

When I had a similar issue with Ping on the I20 irons they upgraded me to I25 without blinking.

Am I out of line here to think this is shocking customer service?
 
Siren said:
I purchased an M2 3wood at the beginning of the year just after the 2017 version had bee released. Hit it off the tee last week, felt good but the ball went absolutely no where, looked down to see a huge crack along the toe end of the club.

Took it back to the pro I purchased it from he sent it back to TM for me on Monday I had an email from him today saying TM will replace the head but the lead time is 4 weeks as they have no heads in stock. The other option is to pay £70 to upgrade to the 2017 version. I actually find that insulting as adding the £70 to what I originally paid would be more that the M2 2017 costs in store.

Either way I either have no club for another month or I have to fork out over the odds.

When I had a similar issue with Ping on the I20 irons they upgraded me to I25 without blinking.

Am I out of line here to think this is shocking customer service?
Click to expand...
Ask Citizens Advice or guys on here if you're within your rights to ask for a full refund and if so, use the money to buy what you want.
 
The 2017 version was available when you purchased it, so I guess you chose to pay less.
They are happy to replace what you have, just so happens that they don't have it in stock, but as soon as they do they will replace it.
OR you can pay for the more expensive product that you originally chose not to buy.

Where's your problem?
 
Three said:
The 2017 version was available when you purchased it, so I guess you chose to pay less.
They are happy to replace what you have, just so happens that they don't have it in stock, but as soon as they do they will replace it.
OR you can pay for the more expensive product that you originally chose not to buy.

Where's your problem?
Click to expand...

The problem lies in the fact should I upgrade I would have paid a combined fee of more then the club currently sells for!
 
Under the sales of goods act you don't have to accept a repair or replacement if the goods are faulty, and if you did, they have to returned to you within a reasonable amount of time, which 4 weeks isn't, so, you can say you've lost confidence with the club & brand and ask for a full refund. Ok I know this is from the Pro who will get a credit but lose his profit, but then you can buy a replacement from him so he's not out of pocket.
 
Siren said:
Yes, its not his call unfortunately
Click to expand...

I think it could be.
Taylor Made don't set his selling price, I would think that he should have the common sense to sort the situation out so that you should only pay for the difference between the two different clubs.
He should be helping you out here.

Was the club you bought brand new or ex-demo?
 
larmen said:
It's worded quite vaguely, but which thinks that 3 to 4 weeks are http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act
Click to expand...

It can be dependant on the product in question, but if the time is such that it's causing discomfort or hardship then it's clearly not, so I suppose it depends on the importance of not having a key club in your bag over that period of time and what affect that has on your enjoyment.

The bottom line is, get a full refund and buy a new club.
 
Three said:
Was the club you bought brand new or ex-demo?
Click to expand...

It was ex-demo, I have never bought one before but it looked liked it had never hit a golf club until I tried it. I tested it against the 2017 model and saw no difference hence the reason I went for it.

drdel said:
It is his call because he is the retailer who took your cash. He must accept the contractual obligations and solve your problem. Whether TM supports him or not aint your problem.
Click to expand...

He has played his part by sending the club back.

I accept what the majority are saying with regards to a refund, however that will still put me in the position of having to pay out more than I have already paid due to the cost of woods these days.

Thanks for the replies
 
Siren said:
It was ex-demo, I have never bought one before but it looked liked it had never hit a golf club until I tried it. I tested it against the 2017 model and saw no difference hence the reason I went for it.



He has played his part by sending the club back.

I accept what the majority are saying with regards to a refund, however that will still put me in the position of having to pay out more than I have already paid due to the cost of woods these days.

Thanks for the replies
Click to expand...

You wait 4 weeks then, that's the compromise.
 
It looks to me like you overpaid for the ex demo club then if £70 takes you over the price of the 2017 model. Scottsdale golf had them for new for £89 the other day. I think they've only got the ladies head now though. Even brand new in American Golf the difference is £50 between the 2026 and 2017 model

I'm amazed that your pro couldn't do something to help you out, especially as it looks like he over charged you in the first place
 
It sounds like you paid a lot of money for an ex-demo. It is also likely that you are being unfair on TM and too easy on the pro. TM have said they will replace the head, they just don't have any. The pro will set his sale price so should be able to do something for you on the 2017 model if you don't want to wait 4 weeks.

TBH, I am surprised TM are still making the 2016 head but that isn't really relevant to this.
 
Siren said:
It was ex-demo, I have never bought one before but it looked liked it had never hit a golf club until I tried it. I tested it against the 2017 model and saw no difference hence the reason I went for it.
Click to expand...

Well the issue seems to be with the price you paid originally.
As before, your pro needs to be helping you better with this. He's had his profit, unfortunately it looks like he might have to give a bit of that back.
Max you should pay is the difference between the new model and what you paid.
 
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