Yodel Rant

[scottbrown]

That may of been it.

And as for yodel making a profit, it's been losing millions per year for a while since it purchased DHL parcel or whatever it was called. It's just starting to get close to a break even point.

 

[Ethan]

How would you justify that approach with your product? No way I ever could with mine!

New shineys?! Bit of a change!

I don't justify it or agree with it, but others who seem to know the company have suggested that might be the case.

New shineys indeed. Not yet field tested.

 

[Foxholer]

That may of been it.

And as for yodel making a profit, it's been losing millions per year for a while since it purchased DHL parcel or whatever it was called. It's just starting to get close to a break even point.

Only losing around £112M (virtually unchanged from previous year) on sales of £439M. Worse Financials than Manchester City, Chelsea and Liverpool combined!

 

[scottbrown]

That's 12/13 fiscal tho I guess, I believe Yodel group fiscal ends June for 13/14 so probably not posted yet.

 

[CMAC]

OK so the explanation seems to be they are rubbish but what do you expect at that price?

Myhermes are also very cheap.........and in my experience pretty good.

 

[Foxholer]

That's 12/13 fiscal tho I guess, I believe Yodel group fiscal ends June for 13/14 so probably not posted yet.

Indeed - but won't be posted until March 2015. Same as/similar to many of the Football Clubs (as it happens).

Actually, the 'good' news for Yodel was that while the loss was slightly more than the previous year, it was on revenue £100M less! Whether that's actually good news or not I couldn't say!

 

[Foxholer]

New shineys indeed. Not yet field tested.

When you find you can't hit then 'pure' enough and go back to the 'shovels' I'm prepared to remove your temptation to persist - for a small fee of course! :rofl: How's my sales patter - it's not something that comes naturally to me!

As for Yodel's 'low price/quality'. I don't believe courier is a business where that can work - the 'cost' of unhappy customers is far too much in an industry where margins are already very small. The Driver receives something like 70p per parcel collected/delivered according to a source who was/is in the business.

 

[SaintHacker]

Oh well, that'll teach me. Expecting a delivery today, but had to pop out for half an hour. Neighbour was in so no real problem. As expected Yodel man turns up while I'm out, but doesn't bother even trying the neighbour, just sticks a card through the door. Phoned up to book a collection from their 'Southampton' branch tomorrow, to be given an address in Fareham. Not even in a SO postcode. Idiots.:angry:

 

[GreiginFife]

I am not doubting that. I am saying that it's down to price. How much do you think the average retailer are paying yodel compared to someone like dpd?

Had numerous issues last year with Yodel lying about packages being delivered and signed for by me when I wasn't at home.
However your point is nonsense. It is NOT the retailer that sets the price. What kind of business would do that and expect to survive.
No, Yodel undercut the other services to win business and then cannot meet the CTQs that have been set.
Nowhere is that the retailer's fault other than for using this lot of lying gits in the first place.

 

[stevelev]

Myhermes are also very cheap.........and in my experience pretty good.

Myhermes not great for driver care. They use a lot of agency drivers and make the runs so they either lose the work or break drivers hours.

Try to use royal mail. Or dpd

 

[Foxholer]

Had numerous issues last year with Yodel lying about packages being delivered and signed for by me when I wasn't at home.
However your point is nonsense. It is NOT the retailer that sets the price. What kind of business would do that and expect to survive.
No, Yodel undercut the other services to win business and then cannot meet the CTQs that have been set.
Nowhere is that the retailer's fault other than for using this lot of lying gits in the first place.

My thoughts too - I never knowingly use Yodel. Hermes seem to be the baseline for cost-effectiveness - though we'll see how they perform as I have a delivery issue with them of a similar sort - supposedly signed for delivery that wasn't delivered!

 

[scottbrown]

Had numerous issues last year with Yodel lying about packages being delivered and signed for by me when I wasn't at home.
However your point is nonsense. It is NOT the retailer that sets the price. What kind of business would do that and expect to survive.
No, Yodel undercut the other services to win business and then cannot meet the CTQs that have been set.
Nowhere is that the retailer's fault other than for using this lot of lying gits in the first place.

So why have said retailers not booted them out?

 

[GreiginFife]

So why have said retailers not booted them out?

I would suspect that while the volume of failed deliveries remains below impact to profit threshold then the contract will remain in place as in this climate it is every business', well, business to get things for the lowest price. This does not absolve Yodel and place the blame at the retailer's door though as they are still failing to meet even reasonable standards, the retailers will probably have a level of exception built in to their process to absorb a certain failure rate.
Once this level is reached and customer complaints tip over the set KPI then I would probably expect them to review or terminate the contract.
Many retailers that I have dealt with in the last year have already parted ways with Yodel after complaints were up.

Yodel still sell their service to the retailers for less than rivals but do not seem too bothered about actually hitting the service levels that they have indicated (unless it's the retailers saying 2-3 days completely agnostic of Yodels SLA - but I doubt that very much)

 

[Beezerk]

Our manager allegedly used to be an area manager for Yodel (his employment history is sketchy but he's best mates with the gaffer).
He couldn't manage his way out of a revolving door and he's just a bully to be honest.

 

[Foxholer]

Our manager allegedly used to be an area manager for Yodel (his employment history is sketchy but he's best mates with the gaffer).
He couldn't manage his way out of a revolving door and he's just a bully to be honest.

Seems to be a required trait for the role! Seems exactly like someone I used to know - who, though an absolutely diabolical manager, was actually quite a good Salesman. Ex Colour Sergeant who had done his 22 years apparently, though didn't seem the sort to me!